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Thread: Recipient address rejected

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  1. #1
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    Default Recipient address rejected

    Hi All,
    Have a working Zimbra install on FC3 (almost!). Setup as follows

    We have a national mail server at our head office. To reduce unnecessary traffic to this server we have mail servers in our regional state offices that IMAP to head office and collect mail for users in that office. I am the process of replacing our RH7.1 Fetchmail/Sendmail box with Zimbra at 1 of our regional offices.

    All services on the Zimbra box are started and working correctly.

    I have set the Relay MTA for external delivery with the IP of our Head office mail server and turned off DNS Lookups.

    I have setup Fetchmail cron to collect mail from head office.

    I can connect to Zimbra with an Outlook 2003 client fine, and it picks up incomming mail OK.

    During setup, I made the internal domain @xxx.com.au while head office uses the domain @yyy.com.au

    I have added yyy.com.au as another domain through the zimbra web interface and set authentication to use External LDAP and pointed this at the head office LDAP - Tested ok.

    The problem I am having is that I can send to any addresses in any domain (eg. gmail.com, bigpond.com etc.) EXCEPT yyy.com.au

    I can send to an address at yyy.com.au ONLY if I actually create an account for that user in the Zimbra box, using the yyy.com.au domain I have setup.

    When I try to send to an account with yyy.com.au that does not have an account created on the Zimbra box I get "Recipient address rejected: yyy.com.au" in the Outlook 2003 log.

    Have I missed something simple? Stop laughing all u guru's

    thanks in Advance

  2. #2
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    Default Similar post

    I saw a similar post over the weekend while reviewing some issus. One of the Zimbra employees was doing some configuration changes with him. The specific issue he was having was he was setting up domain1,domain2 and domain2 on a single box. Domain 1 and 3 were working, Domain 2 was not. Can't seem to find the original post I am referring to, but seemed similar.

    marc-digiport..

  3. #3
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    Default

    thx digi,
    yes I have been searching via forum search and with google, but can't seem to find a post with this answer, some are similar but generally just say '..add the external domain'
    cheers

  4. #4
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    Default Ideas any1?

    Hi,
    Anyone have any ideas about this one?
    I would really like to implement this in our office, but no good in the current situation. We are keen on the Network version with Outlook connector if we can get this part to work.

    Please Please Please help

  5. #5
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    Default

    Can you post the log? I think something is missing here. What domains *live* on Zimbra for yyy and xxx? Have you tested sending with the Webclient? If it works there are you using SMTP auth to send with Outlook? Please post the exact case you are trying to test and what you expect to happen.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  6. #6
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    Default logs a-plenty

    Hi Kevin,

    No, can't send for the web mail client either, similar error to the Outlook log,

    >>Message not sent; one or more addresses were not accepted.
    >>Rejected addresses: zzz.zzz@yyyy

    I have just sent a failed message from both webmail and outlook, here is the zimbra log,

    2006-07-26 08:10:13,256 INFO [Pop3Server-615] [] ProtocolHandler - Handler exiting normally
    2006-07-26 08:10:20,723 INFO [Timer-0] [] stats - 07/26/2006 08:10:20,,,,,,9,0.67,3,0.00,,,,,,,,,4,93.50,,23.60 0,0,31,16,1,183,588,,0,0,0,
    2006-07-26 08:11:20,723 INFO [Timer-0] [] stats - 07/26/2006 08:11:20,,,,,,8,0.50,,,,,,,,,,,,,,24.320,0,31,16,1 ,183,588,,0,0,0,
    2006-07-26 08:12:20,724 INFO [Timer-0] [] stats - 07/26/2006 08:12:20,,,,,,8,0.88,,,,,,,,,,,,,,24.320,0,31,16,1 ,183,588,,0,0,0,
    2006-07-26 08:12:29,256 INFO [Pop3Server-616] [] pop - connected
    2006-07-26 08:12:29,368 INFO [Pop3Server-616] [ip=192.168.1.67;name=test.zimbra@xxxx;] pop - quit from client
    2006-07-26 08:12:29,369 INFO [Pop3Server-616] [] ProtocolHandler - Handler exiting normally
    2006-07-26 08:13:07,533 INFO [http-80-Processor98] [mid=2;ip=192.168.1.67;name=test.zimbra@xxxx;] SendMsg - LC(mbox=ea4c6e20-8e75-4948-9bb6-fba8b144ed2d, sessions=[15])
    2006-07-26 08:13:07,612 INFO [http-80-Processor98] [mid=2;ip=192.168.1.67;name=test.zimbra@xxxx;] FileBlobStore - Stored size=323 wrote=323 path=/opt/zimbra/store/incoming/1153365175114-18.msg vol=1 digest=clyVUgNyBOVMse0iPwJz57tWan4=
    2006-07-26 08:13:07,653 INFO [http-80-Processor98] [mid=2;ip=192.168.1.67;name=test.zimbra@xxxx;] FileBlobStore - Renamed id=286 mbox=2 oldpath=/opt/zimbra/store/incoming/1153365175114-18.msg newpath=/opt/zimbra/store/0/2/msg/0/286-212.msg
    2006-07-26 08:13:07,837 INFO [http-80-Processor98] [mid=2;ip=192.168.1.67;name=test.zimbra@xxxx;] mailbox - Added message id=286 digest=clyVUgNyBOVMse0iPwJz57tWan4= mailbox=2 rcpt=:API:
    2006-07-26 08:13:08,282 INFO [http-80-Processor98] [mid=2;ip=192.168.1.67;name=test.zimbra@xxxx;] FileBlobStore - deleting blob 286 in mailbox 2
    2006-07-26 08:13:08,283 WARN [http-80-Processor98] [mid=2;ip=192.168.1.67;name=test.zimbra@xxxx;] MailSender - exception ocurred during SendMsg
    javax.mail.SendFailedException: Invalid Addresses;
    nested exception is:
    class com.sun.mail.smtp.SMTPAddressFailedException: 550 : Recipient address rejected: yyyy

    at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTranspo rt.java:1141)
    at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTr ansport.java:536)
    at javax.mail.Transport.send0(Transport.java:151)
    at javax.mail.Transport.send(Transport.java:80)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:199)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:122)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:97)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    2006-07-26 08:13:08,285 INFO [http-80-Processor98] [mid=2;ip=192.168.1.67;name=test.zimbra@tpqbumail.q bu.trader;] SoapEngine - handler exception
    com.zimbra.cs.mailbox.MailServiceException: Invalid address: zzzz@yyyy
    at com.zimbra.cs.mailbox.MailServiceException.interna l_SEND_FAILURE(MailServiceException.java:337)
    at com.zimbra.cs.mailbox.MailServiceException.SEND_AB ORTED_ADDRESS_FAILURE(MailServiceException.java:34 1)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:293)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:122)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:97)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: javax.mail.SendFailedException: Invalid Addresses;
    nested exception is:
    class com.sun.mail.smtp.SMTPAddressFailedException: 550 : Recipient address rejected: yyyy

    at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTranspo rt.java:1141)
    at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTr ansport.java:536)
    at javax.mail.Transport.send0(Transport.java:151)
    at javax.mail.Transport.send(Transport.java:80)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:199)
    ... 24 more
    2006-07-26 08:13:20,723 INFO [Timer-0] [] stats - 07/26/2006 08:13:20,,,,,,14,0.36,11,0.18,1,262.00,,1.00,7,188 .86,,,4,28.00,0.00,30.361,0,31,16,1,183,618,,0,0,0 ,
    2006-07-26 08:14:20,723 INFO [Timer-0] [] stats - 07/26/2006 08:14:20,,,,,,8,0.50,,,,,,,,,,,,,,31.079,0,31,16,1 ,183,618,,0,0,0,
    2006-07-26 08:14:48,479 INFO [Pop3Server-617] [] pop - connected
    2006-07-26 08:14:48,641 INFO [Pop3Server-617] [ip=192.168.1.67;name=test.zimbra@xxxx;] pop - quit from client
    2006-07-26 08:14:48,641 INFO [Pop3Server-617] [] ProtocolHandler - Handler exiting normally
    2006-07-26 08:15:20,723 INFO [Timer-0] [] stats - 07/26/2006 08:15:20,,,,,,9,0.44,1,0.00,,,,,,,,,4,40.50,,31.24 9,0,31,16,1,183,618,,0,0,0,
    2006-07-26 08:16:20,723 INFO [Timer-0] [] stats - 07/26/2006 08:16:20,,,,,,8,0.25,,,,,,,,,,,,,,31.891,0,31,16,1 ,183,618,,0,0,0,
    2006-07-26 08:16:49,225 INFO [Pop3Server-618] [] pop - connected
    2006-07-26 08:16:49,408 INFO [Pop3Server-618] [ip=192.168.1.67;name=test.zimbra@xxxx;] pop - quit from client
    2006-07-26 08:16:49,408 INFO [Pop3Server-618] [] ProtocolHandler - Handler exiting normally
    2006-07-26 08:17:20,724 INFO [Timer-0] [] stats - 07/26/2006 08:17:20,,,,,,9,0.89,1,1.00,,,,,,,,,4,45.50,,32.13 5,0,31,16,1,183,618,,0,0,0,
    2006-07-26 08:18:20,723 INFO [Timer-0] [] stats - 07/26/2006 08:18:20,,,,,,8,0.13,,,,,,,,,,,,,,32.135,0,31,16,1 ,183,618,,0,0,0,


    Please note, I have removed actual references to our domains to stop spam trawlers. Changes as follows,

    xxxx is our Zimbra 'internal' domain
    yyyy is our Head Office domain (Relay host)

    I created yyyy on the Zimbra box via the admin console.

    yyyy is a registered domain name

    As I said, its weird, I can send to ANY domain successfully EXCEPT yyyy, unless I create an account for that person on the zimbra box using the yyyy domain I created.

    Please let me know if you need anything further. Thanks in advance

    still!

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