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Thread: ALE Error: Can't deserialize component

  1. #1
    Join Date
    Apr 2010
    Rep Power

    Default ALE Error: Can't deserialize component

    Release 6.0.5_GA_2213.UBUNTU8 UBUNTU8 FOSS edition.

    I recently upgraded our Zimbra server to 6.05 with what I thought were no problems. A user has come forward and shown me an issue with the Document's I can not solve.

    The issue is that when they try to add a Spreadsheet to a Notebook it fails with the error " ALE Error: Can't deserialize component". Details = [object error]

    They are using Internet Explorer version 8.0.6001.18904.

    I have tried everything I can find in the forums and I can not solve the issue. Please let me know if you have suggestions.

    Edit ******

    3 more users have come forward with same issue.

    Windows Vista Business and Ultimate using Ie8 I have made them switch to Firefox but you know users they want to eventually use Ie8.

    Please help ....
    Last edited by lsikstrom; 04-10-2010 at 04:42 PM. Reason: More users have come forward

  2. #2
    Join Date
    Apr 2010
    Rep Power

    Default * Bump *

    I have tested this on over 31 computers all running ie8 and the issue occurs for everyone of them so its got to have a work around or bug report.

    Please help my windows users are killin me

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Vannes, France
    Rep Power


    Please file a bug report with full details of your IE8 version and any applied hotfixes.


    Acompli: A new adventure for Co-Founder KevinH.

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