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Thread: A few problems

  1. #1
    Join Date
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    Default A few problems

    I know very basic linux/dns knowledge, so please bear with me.

    Zimbra is up and running on Red Hat EL. I didn't have access to change mail.companyname.com to point to the new Zimbra server. When I went to send a test email I got the following ...

    This is the Postfix program at host mail.companyname.com.

    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to 'postmaster'

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.

    The Postfix program

    'user1@companyname': Host or domain name not found. Name
    service error for name=mail.companyname.com type=A: Host not found


    Final-Recipient: rfc822; user1@companyname.com
    Action: failed
    Status: 5.0.0
    Diagnostic-Code: X-Postfix; Host or domain name not found. Name service error
    for name=mail.companyname type=A: Host not found
    To get rid of that I changed 'disable_dns_lookups' to 'yes'. Mail inbound, has no problems now.

    Outbound mail however does not work (both web client / mapi connection). I can authenticate fine, it even acts like it sends the email, not bounces etc. The mail never gets out though.

    Please point me in the right direction to troubleshoot outbound email. Let me know if I need to provide any other info (I am using eval ZCS downloaded it 2 days ago, 3.2.1 or something).

    Thanks,
    vtx
    Last edited by vertigox; 08-24-2006 at 11:22 AM. Reason: typos

  2. #2
    dijichi2 is offline OpenSource Builder & Moderator
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    Default

    look in /var/log/zimbra.log, that should tell you what postfix is doing with the email.

  3. #3
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    Thanks,

    It looks like the server sending the email is getting rejected by the server receiving the email because it looks up my

    mail.companyname.com and gets a different address than where its originating from. Looks to be a DNS problem I have to get resolved with my DNS admin.

  4. #4
    dijichi2 is offline OpenSource Builder & Moderator
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    your mail server should always resolve forward and reverse the same if possible, but it's pretty harsh for foreign servers to actually bounce mail based on that!

    it's normal to require an fqdn in helo greeting but a dangerous email policy to reject for incorrect dns, there's just too many misconfigured mail servers out there for that (mostly exchange! .

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