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Thread: [SOLVED] Problem with user whos account expired

  1. #1
    Join Date
    Nov 2006
    Location
    Canada
    Posts
    69
    Rep Power
    9

    Default [SOLVED] Problem with user whos account expired

    I've got one user who's password expired in AD a few days back and hasn't been able to get into their mailbox since.

    We've reset their password, disabled account expiration and they still cannot get into Zimbra.

    Here is the error I see in mailbox.log

    Code:
    2011-02-23 15:30:27,828 INFO  [btpool0-9://localhost:8443/service/soap/AuthRequest] [name=xxxxx@xxxxxxxxxx.ca;oip=96.54.251.188;ua=zclient/6.0.10_GA_2692;] SoapEngine - handler exception: authentication failed for xxxxx, external LDAP auth failed, [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 701, vece]
    According to the Zimbra Wiki 701 means the account is expired. In the Zimbra admin console I see their account as active.

    So what's going on and how do I fix this?

    We're running Zimbra 6.10 on CentOS and are authenticating off a Windows Server 2003 Domain Controller. None of my other users are having problems logging in.

  2. #2
    Join Date
    Nov 2006
    Location
    Canada
    Posts
    69
    Rep Power
    9

    Default

    ....... this is what happens when you give users permissions to manage accounts.

    Someone actually set an expire by date on this users account and I missed it the 50 times I went into their account in AD.

    This issue has been resolved my removing the expiry date on the users AD account.

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