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Thread: Send auto-reply message (Out of Office) - strange behaviour

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  1. #1
    Join Date
    Feb 2008
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    Switzerland/Zurich
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    Default Send auto-reply message (Out of Office) - strange behaviour

    Hi Forum

    we have a problem with 'Out of Office' (=vacation, = auto-reply) messages.

    Our setup

    A=an external mail account
    B=Mail gateway with a user configured email forward (MX record) to 'C'.
    C=Zimbra server

    1) a mail from 'C' to 'C' triggers an OoO mail.
    2) a mail from 'B' to 'C' triggers an OoO mail.
    3) a mail from 'A' over 'B' to 'C' will be delivered to 'C', but triggers no OoO.

    I've setup a new OE ZCS 7.0.0 (one host, Ubuntu 10.04) with only one domain ( it should not be an domain alias problem).
    Logfiles: For point 3) there is no attempt of zimbra sending any messages.
    1) and 2) are fine (entry in the logfile, mail delivered and received).

    Assuming the auto-reply is handled over sieve (I'm not sure if this is correct): are there any sieve log files ?

    Thanks a lot.

  2. #2
    Join Date
    Sep 2010
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    Default

    I have a similar issue. I am collecting my mail with a pop access and sending through an external smtp server.
    The OoO mail is only working internally.

    Did you ever solve this?

    cheers.
    --
    cheers

  3. #3
    Join Date
    Feb 2008
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    Switzerland/Zurich
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    Default

    Until now we have no solution - but we found the problem:

    The mail gaetway 'B' adds the header: 'Auto-Submitted: auto-forwarded'

    Under 'http://tools.ietf.org/html/rfc3834'
    You will read in section: '2. When (not) to send automatic responses'

    - Automatic responses SHOULD NOT be issued in response to any
    message which contains an Auto-Submitted header field (see below),
    where that field has any value other than "no".

    So we have two solutions:
    - Mail gateway 'B' should not append the Auto-Submitted header field, or
    - We remove the Auto-Submitted header field during incoming.

    Both ways have drawbacks.

    CU

  4. #4
    Join Date
    Sep 2010
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    Default

    Huh I see..I didn't check my headers (yet) but the problem might be very similar..
    --
    cheers

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