Good morning all; I'm encountering issues with my ZCS 6.0.1_GA install over Ubuntu 8.04.4 x32 LTS. Our single mail server is not behaving properly and I think I have a database issues going on, but I'm a zimbra newb and could really use some expert help to fix the issue. It's my comapny's mission critical, standalone mail server.
Our mail is not physical, it's VM hosted on VMware ESXi 4.1. I have not moved or migrated it in a while. Over the past few weeks, users have begun to report issues such as phantom unread message counts which cannot be reset, and most recently, users are getting some spam in their inboxes which they can neither move, delete, or mark read. Upon trying to delete the messages through webclient, they get the following error:
msg: system failure: inconsistent state: unread < 0 for item 2
name: "ZimbraWebClient - FF3.0 (Win)",
It's worth noting that we had a database corruption a few months ago during an hour or two of undervolted, dirty power. I had to dump and reload the database according to the directions on the forums. This fixed almost all of the issues with the DB, but recent issues may be fallout from that problem. The fallout from that was only a damaged calendar for one user, who is not concerned with the issue since they don't really use their cal.
I've searched the forums high and low but have not been able to find a user with a similar situation remedy. I don't know what else to do and am becoming increasingly frustrated spending countless hours trying to fix the issue unsuccessfully.
On top of all of this,
I need to move this server from its current 32 bit host to a new 64 bit host and was going to follow the guide to do so, but I don't want to move a broken install. We need to get on the 64 bit platform so I the upgrade paths are clear again. I understand that 32 bit is now more or less deprecated and won't be supported or developed for much longer, if not at all.
What is a better course of action? Fix what I have and then move it, or move it and then fix it? Or, can I export the data and inject it into a new host? Is there a way to export all settings and user accounts to a backup so they can be restored to a new host?
I'm desperately seeking help - I have no idea where to start or what what to look at to diagnose this problem, but I will provide any info necessary to remedy it.