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Thread: DNS and zmsetup.pl issue

  1. #11
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    But there is: it's
    directory-srv.kidquipment.com 68.169.54.94

    It's there in the domain setup for kidquipment.com. The very 1st entry in the list.

  2. #12
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    Try another DNS server on your Zimbra installation.

    Maybe opendns:
    nameserver 208.67.222.222
    nameserver 208.67.220.220

    Comment all the others in /etc/resolv.conf and see if you can resolve your A and MX records.

  3. #13
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by agenerette View Post
    But there is: it's
    No, there isn't.

    Quote Originally Posted by agenerette View Post
    directory-srv.kidquipment.com 68.169.54.94

    It's there in the domain setup for kidquipment.com. The very 1st entry in the list.
    Correct, that enrty is there and I've seen it. The problem, however, is that entry has absolutely nothing to do with your mail server address resolution. The error message you keep getting during the install tells you there's no A record, I've told you several times that there is no A record - is there some specific reason you don't believe me or the installer?

    You need to read the Split DNS article again then ask yourself this question: what is the FQDN of your mail server or put another way, what's the entry you created for the MX record? Is there a corresponding A record for that FQDN? Guess what? There is no A record entry for your mail server!
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #14
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    Bill/Phoenix, if this is too frustrating for you, I'd be happy to work with someone else. As I read what you've written and what I saw in the Split DNS note, I have what is required in my DNS setup.

    Tripple, If not the

    MX directory-srv.kidquipment.com - priority: 10

    and

    A directory-srv.kidquipment.com A 68.169.54.94

    entries in my DNS setup, what do I need here?

    The name is now resolving, but install.sh is still complaining

    # nslookup
    > directory-srv
    Server: 208.67.222.222
    Address: 208.67.222.222#53

    Non-authoritative answer:
    Name: directory-srv.kidquipment.com
    Address: 68.169.54.94

  5. #15
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    I always like to read about DNS issues here.

    Bill, why would he need split DNS, the article sais:
    Installations of Zimbra behind a firewall (or NAT Router) often require the creation of some form of split DNS ..

    It doesn't look like he's behind a NAT router, maybe a firewall.
    If he can resolve the A and MX records from the Zimbra server all should be ready to install?

    Like to read how agenerette is going to fix this.

    But I wouldn't argue with Bill too much. He knows Zimbra. It's us doing the wrong thing over and over again, thinking that's the way it should be done.

    Good luck anyway. :-)

  6. #16
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by agenerette View Post
    Bill/Phoenix, if this is too frustrating for you, I'd be happy to work with someone else. As I read what you've written and what I saw in the Split DNS note, I have what is required in my DNS setup.
    Let me start with an apology, for some reason I misread (I think I also confused it with another post I was answering at the time) the output above. You do have the correct records now you've removed the CNAME record.

    Let's start with the answer to the following. Is your server behind a firewall? Why are you pointing your resolv.conf to a DNS server on your loopback adapter (do you have a DNS server installed)?

    Code:
    cat /etc/resolv.conf
    ########## Automatically generated by OnApp (2.1.0)
    domain kidquipment.com
    nameserver 127.0.0.1
    #nameserver 216.154.208.4
    nameserver 216.154.208.5
    The server that listed in that file doesn't return any response:

    Code:
    dig @216.154.208.5 kidquipment.com any
    
    ; <<>> DiG 9.7.3-P3 <<>> @216.154.208.5 kidquipment.com any
    ; (1 server found)
    ;; global options: +cmd
    ;; connection timed out; no servers could be reached
    You need to use another DNS server in your resolv.conf, use the opendns (as Tripple suggested) or these EasyDNS servers.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #17
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by Tripple View Post
    Bill, why would he need split DNS, the article sais:
    Installations of Zimbra behind a firewall (or NAT Router) often require the creation of some form of split DNS ..
    I didn't tell him to set-up a Split DNS, I told him to read the article - it has full details of the configuration necessary for DNS. That configuration is the same whether it's an internal or external DNS server and the only difference is the IP address for the server, that was the only reason I mentioned the article. Mind you, it seems I've been an idiot where this thread is concerned.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #18
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    'Not a problem, Bill.

    I should probably just re-post a few things, to make sure that the current info. is shown, since I've changed and re-changed things a few times.

    I believe I did put Tripple's suggestion into effect on the DNS server setup. Here's what resolv.conf looks like:

    # cat /etc/resolv.conf
    ########## Automatically generated by OnApp (2.1.0)
    domain kidquipment.com
    #nameserver 127.0.0.1
    #nameserver 216.154.208.4
    #nameserver 216.154.208.5
    nameserver 208.67.222.222
    nameserver 208.67.220.220

    I can't remember where I got 216.154.208.4 or .5 from, but they might have been, as the comment says auto-generated by OnApp. As you can see from the output above, I've since changed it such that I'm now using OpenDNS servers.

    My host is an eApps VM, so I've put the question of whether or not it's behind a firewall to them. I'm betting that it is, however. On another note, I have followed instructions that I found on turning off my local firewall and SELinux and also for installing and starting a local DNS server. I'm not sure if the latter is running properly, but it is something that I wanted, because instructions that I found for setting up ZCS seemed to call for it (which is also what led me to use loopback in resolv.conf, initially).

    More information on the current setup:

    # cat /etc/hosts
    ########## Automatically generated by OnApp (2.1.0)
    127.0.0.1 localhost.localdomain localhost
    68.169.54.94 directory-srv.kidquipment.com directory-srv
    [root@directory-srv ~]#

    # dig kidquipment.com mx

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_5.3 <<>> kidquipment.com mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 64021
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;kidquipment.com. IN MX

    ;; ANSWER SECTION:
    kidquipment.com. 3600 IN MX 10 directory-srv.kidquipment.com.
    kidquipment.com. 3600 IN MX 20 aspmx.l.google.com.
    kidquipment.com. 3600 IN MX 40 aspmx3.googlemail.com.
    kidquipment.com. 3600 IN MX 30 alt1.aspmx.l.google.com.
    kidquipment.com. 3600 IN MX 30 alt2.aspmx.l.google.com.
    kidquipment.com. 3600 IN MX 40 aspmx2.googlemail.com.

    ;; Query time: 142 msec
    ;; SERVER: 208.67.222.222#53(208.67.222.222)
    ;; WHEN: Wed Aug 24 14:58:52 2011
    ;; MSG SIZE rcvd: 193


    # dig kidquipment.com any

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_5.3 <<>> kidquipment.com any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 4674
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 8, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;kidquipment.com. IN ANY

    ;; ANSWER SECTION:
    kidquipment.com. 3577 IN MX 10 directory-srv.kidquipment.com.
    kidquipment.com. 3577 IN MX 20 aspmx.l.google.com.
    kidquipment.com. 3577 IN MX 40 aspmx3.googlemail.com.
    kidquipment.com. 3577 IN MX 30 alt1.aspmx.l.google.com.
    kidquipment.com. 3577 IN MX 30 alt2.aspmx.l.google.com.
    kidquipment.com. 3577 IN MX 40 aspmx2.googlemail.com.
    kidquipment.com. 169457 IN NS ns1.domaindiscover.com.
    kidquipment.com. 169457 IN NS ns2.domaindiscover.com.

    ;; Query time: 29 msec
    ;; SERVER: 208.67.222.222#53(208.67.222.222)
    ;; WHEN: Wed Aug 24 14:59:16 2011
    ;; MSG SIZE rcvd: 244

    I've also attached a screen-shot of my DNS setup, again, because I've changed it a few times. I've also posted the latest zmsetup log because in addition to the DNS trouble, it seems that there might be a few other things going wrong (e.g., cert services problems).

    Thanks for your help on this and, again, 'no problem on the miss-communication.

    -Anthony
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    Last edited by agenerette; 08-24-2011 at 09:11 PM.

  9. #19
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    Quote Originally Posted by agenerette View Post
    I've also attached a screen-shot of my DNS setup, again, because I've changed it a few times. I've also posted the latest zmsetup log because in addition to the DNS trouble, it seems that there might be a few other things going wrong (e.g., cert services problems).

    -Anthony
    LDAP seems to be the trouble.

    Wed Aug 24 04:13:19 2011 Port conflict detected: 389 (zimbra-ldap)

  10. #20
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    I'm guessing that any port conflict messages are just warnings and that problems here won't stop the installer. There are a bunch of them listed, but I have nearly nothing installed on this machine:

    Wed Aug 24 04:13:19 2011 Port conflict detected: 389 (zimbra-ldap)
    Wed Aug 24 04:13:19 2011 checking isEnabled zimbra-store
    Wed Aug 24 04:13:19 2011 zimbra-store is enabled
    Wed Aug 24 04:13:19 2011 Port conflict detected: 993 (zimbra-store)
    Wed Aug 24 04:13:19 2011 checking isEnabled zimbra-store
    Wed Aug 24 04:13:19 2011 zimbra-store is enabled
    Wed Aug 24 04:13:19 2011 Port conflict detected: 995 (zimbra-store)
    Wed Aug 24 04:13:19 2011 checking isEnabled zimbra-ldap
    Wed Aug 24 04:13:19 2011 zimbra-ldap is enabled
    Wed Aug 24 04:13:19 2011 Port conflict detected: 389 (zimbra-ldap)
    Wed Aug 24 04:13:19 2011 checking isEnabled zimbra-store
    Wed Aug 24 04:13:19 2011 zimbra-store is enabled
    Wed Aug 24 04:13:19 2011 Port conflict detected: 110 (zimbra-store)
    Wed Aug 24 04:13:19 2011 checking isEnabled zimbra-store
    Wed Aug 24 04:13:19 2011 zimbra-store is enabled
    Wed Aug 24 04:13:19 2011 Port conflict detected: 143 (zimbra-store)
    Wed Aug 24 04:13:19 2011 checking isEnabled zimbra-store
    Wed Aug 24 04:13:19 2011 zimbra-store is enabled
    Wed Aug 24 04:13:19 2011 Port conflict detected: 80 (zimbra-store)

    How do I go about determining what's causing the port conflicts? And what about the DNS question? Here's a response that I got from the folks who are hosting DNS for me (I agree with them, by the way. It really looks like something is wrong with the script):



    The error message you wrote us about yesterday at 3:28pm Pacific seems to
    indicate that this program is looking for MX records on the domain
    'directory-srv.kidquipment.com' (note this is not the same thing as
    'kidquipment.com'), and that the MX record must resolve to an IP on "this"
    host (our guess is "this" host is your server).

    Therefore, our assumption is that you will want to add the following record:

    Host: Mailserver Name Type Priority
    directory-srv directory-srv.kidquipment.com MX 10

    This will create an MX record for the domain 'directory-srv.kidquipment.com'
    (there is currently not one defined for this domain) and point it to the
    mailserver 'directory-srv.kidquipment.com' (which has an A record pointing
    to '68.169.54.94').

    We believe that will appease the install script, however we're not sure if
    that is what they want. This MX record would be used for routing mail such
    as 'user@directory-srv.kidquipment.com', not 'user@kidquipment.com'.

    We're not sure what you're trying to accomplish, but needing an MX record
    for 'directory-srv.kidquipment.com' makes us think the wrong mailserver is
    defined in the configuration file.

    Please try it out, and if it doesn't work the way you need, you may want to
    look into redefining the domain that needs an MX record to just
    'kidquipment.com' (rather than 'directory-srv.kidquipment.com').

    My top priority, at this point, is to simply get to where install.sh will run to completion and get a working instance of the software in place. I don't need to have it, yet, to where I can send and receive email through this host.
    Last edited by agenerette; 08-24-2011 at 09:43 PM.

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