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Thread: Installation problem

  1. #1
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    Default Installation problem

    I am using Fedora Core 3 :

    # cat /etc/redhat-release
    Fedora Core release 3 (Heidelberg)

    When first installation, it showed a error. And when I use zmcontrol status to see the servers, there is no servers running.

    I think it is the problem of resolving the host name I input. So I add the host name in the /etc/hosts and then re-install again. The followings are the output from the installation process:

    ./install.sh

    Operations logged to /tmp/install.log.22408


    PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE. ZIMBRA, INC.
    ("ZIMBRA") WILL ONLY LICENSE THIS SOFTWARE TO YOU IF YOU FIRST ACCEPT THE TERMS
    OF THIS AGREEMENT. BY DOWNLOADING OR INSTALLING THE SOFTWARE, OR USING THE
    PRODUCT, YOU ARE CONSENTING TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE
    TO ALL OF THE TERMS OF THIS AGREEMENT, THEN DO NOT DOWNLOAD, INSTALL OR USE THE
    PRODUCT.

    Open Source License Terms for the Zimbra Collaboration Suite:
    http://www.zimbra.com/downloads/sour...index.php?dl=2


    Checking for prerequisites...
    libidn...FOUND libidn-0.5.6-1
    curl...FOUND curl-7.12.1-1
    fetchmail...FOUND fetchmail-6.2.5-6

    Checking for installable packages

    Found zimbra-core
    Found zimbra-ldap
    Found zimbra-mta
    Found zimbra-snmp
    Found zimbra-store


    Checking for sendmail/postfix


    Checking for mysqld

    Checking for existing installation...
    zimbra-ldap...FOUND zimbra-ldap-3.0.M1_21.FC3-20050920155949_
    zimbra-logger...not found
    zimbra-mta...FOUND zimbra-mta-3.0.M1_21.FC3-20050920155949_
    zimbra-snmp...FOUND zimbra-snmp-3.0.M1_21.FC3-20050920155949_
    zimbra-store...FOUND zimbra-store-3.0.M1_21.FC3-20050920155949_
    zimbra-core...FOUND zimbra-core-3.0.M1_21.FC3-20050920155949_

    Saving existing configuration file to /tmp/saveconfig.22408
    cp: cannot stat `/opt/zimbra/tomcat/conf/keystore': No such file or directory
    cp: cannot stat `/opt/zimbra/conf/smtpd.key': No such file or directory
    cp: cannot stat `/opt/zimbra/conf/smtpd.crt': No such file or directory

    Setting defaults from saved config in /tmp/saveconfig.22408/config.save
    HOSTNAME=localhost
    LDAPHOST=localhost
    LDAPPORT=389
    SNMPTRAPHOST=
    SMTPSOURCE=
    SMTPDEST=
    SNMPNOTIFY=0
    SMTPNOTIFY=0
    LDAPROOTPW=zimbra
    LDAPZIMBRAPW=zimbra

    Please enter the logical hostname for this host [localhost] cg1.mydomain.com

    The Zimbra Collaboration Suite appears already to be installed.
    It can be upgraded with no effect on existing accounts,
    or the current installation can be completely removed prior
    to installation for a clean install.

    Do you wish to upgrade? [Y]

    Select the packages to install
    Upgrading zimbra-core
    Upgrading zimbra-ldap
    Upgrading zimbra-mta
    Upgrading zimbra-snmp
    Upgrading zimbra-store

    Installing:
    zimbra-core
    zimbra-ldap
    zimbra-mta
    zimbra-snmp
    zimbra-store

    Configuration section

    Enter web server mode (http, https, mixed) [http]

    System configuration section complete
    Package installation ready

    Save installation configuration? [Y]

    Filename: [/tmp/config.22408]

    Start servers after installation? [Y]

    The system will be modified. Continue? [N] Y

    Shutting down zimbra mail

    Removing legacy packages


    Removing existing packages

    zimbra-ldap...done
    zimbra-mta...done
    zimbra-snmp...done
    zimbra-store...done
    zimbra-core...done

    Removing deployed webapp directories
    Installing packages

    zimbra-core......zimbra-core-3.0.M1_21.FC3-20050920155949_.i386.rpm...done
    zimbra-ldap......zimbra-ldap-3.0.M1_21.FC3-20050920155949_.i386.rpm...done
    zimbra-mta......zimbra-mta-3.0.M1_21.FC3-20050920155949_.i386.rpm...done
    zimbra-snmp......zimbra-snmp-3.0.M1_21.FC3-20050920155949_.i386.rpm...done
    zimbra-store......zimbra-store-3.0.M1_21.FC3-20050920155949_.i386.rpm...done

    Post installation configuration

    Restoring existing configuration file from /tmp/saveconfig.22408/config.save...done
    Setting the hostname to cg1.gtomato.com...done
    Setting the LDAP host to cg1.gtomato.com...done
    Starting ldap...done
    Adding cg1.gtomato.com to zimbraMailHostPool in default COS...done
    Initializing mta config...done
    Configuring SNMP...done
    Setting services on cg1.gtomato.com...done
    Setting up SSL...done
    cp: cannot stat `/tmp/saveconfig.22408/keystore': No such file or directory
    cp: cannot stat `/tmp/saveconfig.22408/smtpd.key': No such file or directory
    cp: cannot stat `/tmp/saveconfig.22408/smtpd.crt': No such file or directory
    chown: cannot access `/opt/zimbra/tomcat/conf/keystore': No such file or directory
    chown: cannot access `/opt/zimbra/conf/smtpd.key': No such file or directory
    chown: cannot access `/opt/zimbra/conf/smtpd.crt': No such file or directory
    Starting servers...Calling GetServiceInfoRequest (cg1.mydomain.com)

    RESPONSE: (Zimbra::Mon::serviceInfo)
    host
    ip 192.168.1.24
    name cg1.gtomato.com
    done
    ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.AuthenticationException [LDAP: error code 49 - Invalid Credentials])

    Installation complete!

    Operations logged to /tmp/install.log.22408



    Stephen

  2. #2
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    Harrisburg, Pennsylvania
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    Default

    Quote Originally Posted by sywong70
    When first installation, it showed a error. And when I use zmcontrol status to see the servers, there is no servers running.

    I think it is the problem of resolving the host name I input. So I add the host name in the /etc/hosts and then re-install again. The followings are the output from the installation process:
    Yeah, that's a bugger of a problem, and you don't seem to be the only who's seeing that.

    There's some info about it in this post:

    http://www.zimbra.com/forums/showthr...%3A+error+code

    It suggests verifying your /etc/hosts entry (can you post that here if you don't get things working?), as well as doing a reinstall, ensuring that no Zimbra related processes, especially LDAP/slapd, are running when the reinstall is performed.
    -Eric

  3. #3
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    Default problem again

    I uninstall it and also install it again, but still unsuccessful. Please find attached the install.log file:

    What is my problem?

    Stephen
    Attached Files Attached Files

  4. #4
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    Default ldap running

    SHut everything down, the do ps auxww | grep zimbra, and kill all of the remaining processes (especially slapd).

    Then reinstall

  5. #5
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    Default

    Thank you.

    After I uninstalled all the stuffs, I actually found the following process is still running :

    $ ps -ef | grep zimbra
    505 2391 1 0 Oct27 ? 00:00:00 /opt/zimbra/openldap/libexec/slapd -4 -u zimbra -h ldap://:7389/ -f /opt/zimbra/conf/slapd.conf


    but the /opt/zimbra directory is already empty!

    Then I installed again after I killed the process. This time the server was successfully installed, and all the services were up except mailbox. And when I try to login through

    perl /opt/zimbra/bin/zmmon &

    RESPONSE: (Zimbra::Mon::serviceInfo)
    antispam
    status Running
    antivirus
    status Running
    ldap
    status Running
    mailbox
    status Stopped
    mta
    status Running
    snmp
    status Running
    host
    ip 192.168.1.24
    name cg1.mydomain.com


    https://cg1.mydomain.com:7071/zimbraAdmin

    and there was no page showing up. And when I use netstat -na and found no port listening for 7071. Is this because the mailbox service was not up?


    What is my problem this time ? The install log is attached.

    Stephen
    Attached Files Attached Files

  6. #6
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    Default

    Are you saying "Y" to the upgrade question? Looks like you did from your first post. You need to say "N" for that question or it will try to upgrade the system.

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