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Thread: Installing brand new appliance ver 8.0.2 cannot start admin console

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  1. #1
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    Default Installing brand new appliance ver 8.0.2 cannot start admin console

    Hello everybody,
    this is driving me crazy.
    I configured a test environment MS AD for testing purposes.
    I have a windows DC with embedded DNS.
    I installed a brand new 8.0.2 Zimbra appliance running on Ubuntu 10. This is actually my first big dubt: why ver 10?
    After I cleared the appliance installation I got connected via browser and accessed the VAMI on port 5480. I then started a Single Node installation.
    This went fine BUT when I try to access the Administration console on port 7071 I got no connection.

    If I try zmcontrol start I got the well-known messagge:
    "Unable to determine enabled services form ldap
    unable to determine enabled services. Cache is out of date or doesn't exist"
    as well as if I try zmcontrol status.

    Additional info:
    on DC DNS MX, A and PRT records are properly configured.

    The /etc/hosts file is as follow:
    127.0.0.1 localhost.localadmin localhost
    192.168.120.69 zimbra.mydomain.local zimbra


    the /etc/resolv.conf:
    nameserver 192.168.120.3

    which is IP of my DC-DNS.

    Please help on this. On the past I tried a ZCS installation with ver 8.0.1 on Ubuntu 12 and Zimbra was fantastic.
    Now I am forced to use the appliace and I'm getting into this trouble since a couple of days.

    Any help is highly appreciated.
    J.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by Scalpel View Post
    If I try zmcontrol start I got the well-known messagge:
    "Unable to determine enabled services form ldap
    unable to determine enabled services. Cache is out of date or doesn't exist"
    as well as if I try zmcontrol status.

    Additional info:
    on DC DNS MX, A and PRT records are properly configured.
    The error message is so well known (I guess you've read about it in several threads) that you've provided no information to confirm that your DNS A & MX records are actually correct.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Ok, Bill, sorry, you are right. Here they are:
    Mail Exchanger (MX) [10] zimbra.mydomain.local
    zimbra Host (A) 192.168.120.69

    Reverse Lookup Zones
    120.168.192.in-addr.arpa
    192.168.120.69 Pointer (PTR) zimbra.mydomain.local

    Are these enough?
    Thanks in advance for your kind support.
    J.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by Scalpel View Post
    Ok, Bill, sorry, you are right. Here they are:
    Mail Exchanger (MX) [10] zimbra.mydomain.local
    zimbra Host (A) 192.168.120.69

    Reverse Lookup Zones
    120.168.192.in-addr.arpa
    192.168.120.69 Pointer (PTR) zimbra.mydomain.local

    Are these enough?
    Thanks in advance for your kind support.
    J.
    From the information you've posted I would guess the inital error you're seeing is correct, you have no MX record for the Zimbra server. You should, however, post the output of all the commands from the 'Verify....' section of the Split DNS article - that will give you enough information to determine if your DNS records are correct.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
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    Hi Bill,
    these are the output of the ccommands:

    dig mydomain.local mx

    ; <<>> DiG 9.7.0.-P1 <<>> mydomain.local mx
    ;; global options: +cmd
    ;; Got answer
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 18851
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

    ;; QUESTION SECTION
    ;mydomain.local. IN MX

    ;; ANSWER SECTION:
    mydomain.local. 3600 IN MX 10 zimbra.mydomain.local.

    ;; ADDITIONAL SECTION
    zimbra.mydomain.local. 3600 IN A 192.168.120.69

    ;; Query time: 430 msec
    ;; SERVER: 192.168.120.3#53(192.168.120.3)
    ;; WHEN: Tue Mar 5 17:32:54 2013
    ;; MSG SIZE rcvd: 70

    dig mydomain.local any

    ; <<>> DiG 9.7.0.-P1 <<>> mydomain.local mx
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 32751
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 2

    ;; QUESTION SECTION
    ;mydomain.local. IN ANY

    ;; ANSWER SECTION:
    mydomain.local. 600 IN A 192.168.120.3
    mydomain.local. 3600 IN NS dc3.mydomain.local.
    mydomain.local. 3600 IN SOA dc3.mydomain.local. administrator
    . 26801 900 600 86400 3600
    mydomain.local. 3600 IN MX 10 zimbra.mydomain.local.

    ;; ADDITIONAL SECTION
    dc3.mydomain.local. 3600 IN A 192.168.120.3
    zimbra.mydomain.local. 3600 IN A 192.168.120.69

    ;; Query time: 507 msec
    ;; SERVER: 192.168.120.3#53(192.168.120.3)
    ;; WHEN: Tue Mar 5 17:41:12 2013
    ;; MSG SIZE rcvd: 169

    host $(hostname)
    zimbra.mydomain.local has address 192.168.120.69

    Thanks again for your prompt reply, Bill.
    J.

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