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Thread: Upgrade 4.0.3 to 4.0.5 SMTP not working

  1. #1
    Join Date
    Jan 2007
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    Default Upgrade 4.0.3 to 4.0.5 SMTP not working

    I upgraded Zimbra from 4.0.3 to 4.0.5 and now I cannot connect from my mail client to send mail. I can receive mail fine. I checked /var/log/zimbra.log when I try to connect to send mail, but nothing shows up. Sending mail from the Zimbra GUI works fine however...

    We are using SSL for everything, I checked the settings in /opt/zimbra/cyrus-sasl/etc/saslauthd.conf (and saslauthd.conf.in) and they look ok:

    zimbra_url: https://mail.mydomain.com/service/soap/
    zimbra_cert_file: /opt/zimbra/conf/smtpd.crt
    zimbra_cert_check: off

    and saslauthdconf.in:
    zimbra_url: %%zimbraMtaAuthURL%%
    zimbra_cert_file: /opt/zimbra/conf/smtpd.crt
    zimbra_cert_check: off

    The error I get from my mail client (Mac Mail 2.1) is : Could not connect to this SMTP server. Check your network connection and that you have entered the correct information in the Account preferences. Also verify that the server supports SSL. If it does not, uncheck the "Use SSL" checkbox in the Advanced tab of Account preferences.

    This was all working right before I did the upgrade to 4.0.5, and I did not change any settings on the server or my client.

    Also:
    zimbra@mail:~$ zmprov gs mail.mydomain.com | grep Auth
    zimbraMtaAuthEnabled: TRUE
    zimbraMtaAuthHost: mail.mydomain.com
    zimbraMtaAuthURL: https://mail.mydomain.com/service/soap/
    zimbraMtaTlsAuthOnly: TRUE
    Last edited by asdferrtty; 01-11-2007 at 07:55 AM. Reason: obscure domain info

  2. #2
    Join Date
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    Default as a follow up

    none of our clients (evolution, thunderbird, outlook) can connect to our Zimbra server to send mail. If anyone can give me any idea of where to look to troubleshoot this it would be great. All we did was upgrade from 4.0.3 (no backup, shame on us) to 4.0.5 and now sending mail no longer works. NOTHING was changed, there are no firewall issues, it simply stopped working. None of the log files that I've gone through even show the client trying to connect, and I cannot see any process listening on port 465.

    This is unbelievably frustrating, any help would be appreciated. Its 10:30 AM our time and we have a big issue on our hands here..

  3. #3
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    Default zmcontrol

    output from zmcontrol status:
    Host mail.mydomain.com:
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running


    I don't notice zmsaslauthd running (should it be?) and we tried to run it manually (zmsaslauthdctl start) - nothing, zmsaslauthdctl status simply returns us to a command prompt.

  4. #4
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    Default just to confirm sasl is running...

    zimbra@mail:~/bin$ ps -ef | grep sasl
    zimbra 18107 1 0 09:47 ? 00:00:00 /opt/zimbra/cyrus-sasl-2.1.21.ZIMBRA/sbin/saslauthd -r -a zimbra
    zimbra 18108 18107 0 09:47 ? 00:00:00 /opt/zimbra/cyrus-sasl-2.1.21.ZIMBRA/sbin/saslauthd -r -a zimbra
    zimbra 18109 18107 0 09:47 ? 00:00:00 /opt/zimbra/cyrus-sasl-2.1.21.ZIMBRA/sbin/saslauthd -r -a zimbra
    zimbra 18110 18107 0 09:47 ? 00:00:00 /opt/zimbra/cyrus-sasl-2.1.21.ZIMBRA/sbin/saslauthd -r -a zimbra
    zimbra 18111 18107 0 09:47 ? 00:00:00 /opt/zimbra/cyrus-sasl-2.1.21.ZIMBRA/sbin/saslauthd -r -a zimbra
    zimbra 24512 17648 0 10:39 pts/0 00:00:00 grep sasl
    zimbra@mail:~/bin$

  5. #5
    Join Date
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    Default anyone?

    Anyone have an idea as to what's happening here? Any pointers as to what to look for? It goes to show - NEVER run the open-source edition in production, we've learned our lesson...

  6. #6
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    Default clearly a problem with zimbra...

    we've been able to clearly determine that the server is receiving ssmtp packets, but doesn't seem to know what to do with them....

    13:21:16.593423 IP cpe-xx-168-149-XX.xx.res.rr.com.45945 > xxx.xx.xxx.66.ssmtp: S 347778567:347778567(0) win 5840
    13:21:16.593437 IP xxx.xx.XXX.66.ssmtp > cpe-XX-168-149-XX.xx.res.rr.com.45945: R 0:0(0) ack 347778568 win 0

  7. #7
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    Default help?

    anyone out there with even a suggestion on a logfile to look into? tried /var/log/zimbra.log and /opt/zimbra/log/audit.log, mail.log, etc.... can't even see the client trying to authenticate with ssmtp

  8. #8
    Join Date
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    Default postconf

    zimbra@mail:~$ postconf smtpd_recipient_restrictions
    smtpd_recipient_restrictions = reject_non_fqdn_recipient, permit_sasl_authenticated, permit_mynetworks, reject_unlisted_recipient, reject_unauth_destination, permit
    zimbra@mail:~$

    at least this has the permit_sasl_authenticated...

  9. #9
    Join Date
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    Default postconf complete

    2bounce_notice_recipient = postmaster
    access_map_reject_code = 554
    address_verify_default_transport = $default_transport
    address_verify_local_transport = $local_transport
    address_verify_map =
    address_verify_negative_cache = yes
    address_verify_negative_expire_time = 3d
    address_verify_negative_refresh_time = 3h
    address_verify_poll_count = 3
    address_verify_poll_delay = 3s
    address_verify_positive_expire_time = 31d
    address_verify_positive_refresh_time = 7d
    address_verify_relay_transport = $relay_transport
    address_verify_relayhost = $relayhost
    address_verify_sender = postmaster
    address_verify_service_name = verify
    address_verify_transport_maps = $transport_maps
    address_verify_virtual_transport = $virtual_transport
    alias_database = hash:/etc/aliases
    alias_maps = hash:/etc/aliases
    allow_mail_to_commands = alias, forward
    allow_mail_to_files = alias, forward
    allow_min_user = no
    allow_percent_hack = yes
    allow_untrusted_routing = no
    alternate_config_directories =
    always_bcc =
    anvil_rate_time_unit = 60s
    anvil_status_update_time = 600s
    append_at_myorigin = yes
    append_dot_mydomain = yes
    application_event_drain_time = 100s
    authorized_flush_users = static:anyone
    authorized_mailq_users = static:anyone
    authorized_submit_users = static:anyone
    backwards_bounce_logfile_compatibility = yes
    berkeley_db_create_buffer_size = 16777216
    berkeley_db_read_buffer_size = 131072
    best_mx_transport =
    biff = yes
    body_checks =
    body_checks_size_limit = 51200
    bounce_notice_recipient = postmaster
    bounce_queue_lifetime = 5d
    bounce_service_name = bounce
    bounce_size_limit = 50000
    broken_sasl_auth_clients = yes
    canonical_classes = envelope_sender, envelope_recipient, header_sender, header_recipient
    canonical_maps =
    cleanup_service_name = cleanup
    command_directory = /opt/zimbra/postfix-2.2.9/sbin
    command_execution_directory =
    command_expansion_filter = 1234567890!@%-_=+:,./abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWX YZ
    command_time_limit = 1000s
    config_directory = /opt/zimbra/postfix-2.2.9/conf
    connection_cache_service = scache
    connection_cache_status_update_time = 600s
    connection_cache_ttl_limit = 2s
    content_filter = smtp-amavis:[127.0.0.1]:10024
    daemon_directory = /opt/zimbra/postfix-2.2.9/libexec
    daemon_timeout = 18000s
    debug_peer_level = 2
    debug_peer_list =
    default_database_type = hash
    default_delivery_slot_cost = 5
    default_delivery_slot_discount = 50
    default_delivery_slot_loan = 3
    default_destination_concurrency_limit = 20
    default_destination_recipient_limit = 50
    default_extra_recipient_limit = 1000
    default_minimum_delivery_slots = 3
    default_privs = nobody
    default_process_limit = 100
    default_rbl_reply = $rbl_code Service unavailable; $rbl_class [$rbl_what] blocked using $rbl_domain${rbl_reason?; $rbl_reason}
    default_recipient_limit = 10000
    default_transport = smtp
    default_verp_delimiters = +=
    defer_code = 450
    defer_service_name = defer
    defer_transports =
    delay_notice_recipient = postmaster
    delay_warning_time = 0h
    deliver_lock_attempts = 20
    deliver_lock_delay = 1s
    disable_dns_lookups = no
    disable_mime_input_processing = no
    disable_mime_output_conversion = no
    disable_verp_bounces = no
    disable_vrfy_command = no
    dont_remove = 0
    double_bounce_sender = double-bounce
    duplicate_filter_limit = 1000
    empty_address_recipient = MAILER-DAEMON
    enable_original_recipient = yes
    error_notice_recipient = postmaster
    error_service_name = error
    execution_directory_expansion_filter = 1234567890!@%-_=+:,./abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWX YZ
    expand_owner_alias = no
    export_environment = TZ MAIL_CONFIG
    fallback_relay =
    fallback_transport =
    fast_flush_domains = $relay_domains
    fast_flush_purge_time = 7d
    fast_flush_refresh_time = 12h
    fault_injection_code = 0
    flush_service_name = flush
    fork_attempts = 5
    fork_delay = 1s
    forward_expansion_filter = 1234567890!@%-_=+:,./abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWX YZ
    forward_path = $home/.forward${recipient_delimiter}${extension}, $home/.forward
    hash_queue_depth = 1
    hash_queue_names = deferred, defer
    header_address_token_limit = 10240
    header_checks = pcre:/opt/zimbra/conf/postfix_header_checks
    header_size_limit = 102400
    helpful_warnings = yes
    home_mailbox =
    hopcount_limit = 50
    html_directory = no
    ignore_mx_lookup_error = no
    import_environment = MAIL_CONFIG MAIL_DEBUG MAIL_LOGTAG TZ XAUTHORITY DISPLAY
    in_flow_delay = 1s
    inet_interfaces = all
    inet_protocols = ipv4
    initial_destination_concurrency = 5
    invalid_hostname_reject_code = 501
    ipc_idle = 100s
    ipc_timeout = 3600s
    ipc_ttl = 1000s
    line_length_limit = 2048
    lmtp_cache_connection = yes
    lmtp_connect_timeout = 0s
    lmtp_data_done_timeout = 600s
    lmtp_data_init_timeout = 120s
    lmtp_data_xfer_timeout = 180s
    lmtp_destination_concurrency_limit = $default_destination_concurrency_limit
    lmtp_destination_recipient_limit = $default_destination_recipient_limit
    lmtp_lhlo_timeout = 300s
    lmtp_mail_timeout = 300s
    lmtp_quit_timeout = 300s
    lmtp_rcpt_timeout = 300s
    lmtp_rset_timeout = 20s
    lmtp_sasl_auth_enable = no
    lmtp_sasl_password_maps =
    lmtp_sasl_security_options = noplaintext, noanonymous
    lmtp_send_xforward_command = no
    lmtp_skip_quit_response = no
    lmtp_tcp_port = 24
    lmtp_xforward_timeout = 300s
    local_command_shell =
    local_destination_concurrency_limit = 2
    local_destination_recipient_limit = 1
    local_header_rewrite_clients = permit_inet_interfaces
    local_recipient_maps = proxy:unixasswd.byname $alias_maps
    local_transport = local:$myhostname
    luser_relay =
    mail_name = Postfix
    mail_owner = postfix
    mail_release_date = 20060221
    mail_spool_directory = /var/mail
    mail_version = 2.2.9
    mailbox_command =
    mailbox_command_maps =
    mailbox_delivery_lock = fcntl, dotlock
    mailbox_size_limit = 0
    mailbox_transport =
    mailq_path = /opt/zimbra/postfix-2.2.9/sbin/mailq
    manpage_directory = /opt/zimbra/postfix-2.2.9/man
    maps_rbl_domains =
    maps_rbl_reject_code = 554
    masquerade_classes = envelope_sender, header_sender, header_recipient
    masquerade_domains =
    masquerade_exceptions =
    max_idle = 100s
    max_use = 100
    maximal_backoff_time = 4000s
    maximal_queue_lifetime = 5d
    message_size_limit = 10240000
    mime_boundary_length_limit = 2048
    mime_header_checks = $header_checks
    mime_nesting_limit = 100
    minimal_backoff_time = 1000s
    multi_recipient_bounce_reject_code = 550
    mydestination = $myhostname, localhost.$mydomain, localhost
    mydomain = straticom.com
    myhostname = mail.straticom.com
    mynetworks = 127.0.0.0/8 208.70.199.64/27
    mynetworks_style = subnet
    myorigin = $myhostname
    nested_header_checks = $header_checks
    newaliases_path = /opt/zimbra/postfix-2.2.9/sbin/newaliases
    non_fqdn_reject_code = 504
    notify_classes = resource, software
    owner_request_special = yes
    parent_domain_matches_subdomains = debug_peer_list,fast_flush_domains,mynetworks,perm it_mx_backup_networks,qmqpd_authorized_clients,rel ay_domains,smtpd_access_maps
    permit_mx_backup_networks =
    pickup_service_name = pickup
    prepend_delivered_header = command, file, forward
    process_id_directory = pid
    propagate_unmatched_extensions = canonical, virtual
    proxy_interfaces =
    proxy_read_maps = $local_recipient_maps $mydestination $virtual_alias_maps $virtual_alias_domains $virtual_mailbox_maps $virtual_mailbox_domains $relay_recipient_maps $relay_domains $canonical_maps $sender_canonical_maps $recipient_canonical_maps $relocated_maps $transport_maps $mynetworks
    qmgr_clog_warn_time = 300s
    qmgr_fudge_factor = 100
    qmgr_message_active_limit = 20000
    qmgr_message_recipient_limit = 20000
    qmgr_message_recipient_minimum = 10
    qmqpd_authorized_clients =
    qmqpd_error_delay = 1s
    qmqpd_timeout = 300s
    queue_directory = /opt/zimbra/postfix-2.2.9/spool
    queue_file_attribute_count_limit = 100
    queue_minfree = 0
    queue_run_delay = 1000s
    queue_service_name = qmgr
    rbl_reply_maps =
    readme_directory = no
    receive_override_options =
    recipient_bcc_maps =
    recipient_canonical_classes = envelope_recipient, header_recipient
    recipient_canonical_maps =
    recipient_delimiter =
    reject_code = 554
    relay_clientcerts =
    relay_destination_concurrency_limit = $default_destination_concurrency_limit
    relay_destination_recipient_limit = $default_destination_recipient_limit
    relay_domains = $mydestination
    relay_domains_reject_code = 554
    relay_recipient_maps =
    relay_transport = relay
    relayhost =
    relocated_maps =
    remote_header_rewrite_domain =
    require_home_directory = no
    resolve_dequoted_address = yes
    resolve_null_domain = no
    rewrite_service_name = rewrite
    sample_directory = /opt/zimbra/postfix-2.2.9/conf
    sender_based_routing = no
    sender_bcc_maps =
    sender_canonical_classes = envelope_sender, header_sender
    sender_canonical_maps = ldap:/opt/zimbra/conf/ldap-scm.cf
    sendmail_path = /opt/zimbra/postfix-2.2.9/sbin/sendmail
    service_throttle_time = 60s
    setgid_group = postdrop
    show_user_unknown_table_name = yes
    showq_service_name = showq
    smtp_always_send_ehlo = yes
    smtp_bind_address =
    smtp_bind_address6 =
    smtp_cname_overrides_servername = yes
    smtp_connect_timeout = 30s
    smtp_connection_cache_destinations =
    smtp_connection_cache_on_demand = yes
    smtp_connection_cache_reuse_limit = 10
    smtp_connection_cache_time_limit = 2s
    smtp_data_done_timeout = 600s
    smtp_data_init_timeout = 120s
    smtp_data_xfer_timeout = 180s
    smtp_defer_if_no_mx_address_found = no
    smtp_destination_concurrency_limit = $default_destination_concurrency_limit
    smtp_destination_recipient_limit = $default_destination_recipient_limit
    smtp_discard_ehlo_keyword_address_maps =
    smtp_discard_ehlo_keywords =
    smtp_enforce_tls = no
    smtp_generic_maps =
    smtp_helo_name = $myhostname
    smtp_helo_timeout = 300s
    smtp_host_lookup = dns
    smtp_line_length_limit = 990
    smtp_mail_timeout = 300s
    smtp_mx_address_limit = 0
    smtp_mx_session_limit = 2
    smtp_never_send_ehlo = no
    smtp_pix_workaround_delay_time = 10s
    smtp_pix_workaround_threshold_time = 500s
    smtp_quit_timeout = 300s
    smtp_quote_rfc821_envelope = yes
    smtp_randomize_addresses = yes
    smtp_rcpt_timeout = 300s
    smtp_rset_timeout = 20s
    smtp_sasl_auth_enable = no
    smtp_sasl_mechanism_filter =
    smtp_sasl_password_maps =
    smtp_sasl_security_options = noplaintext, noanonymous
    smtp_sasl_tls_security_options = $var_smtp_sasl_opts
    smtp_send_xforward_command = no
    smtp_skip_5xx_greeting = yes
    smtp_skip_quit_response = yes
    smtp_starttls_timeout = 300s
    smtp_tls_CAfile =
    smtp_tls_CApath =
    smtp_tls_cert_file =
    smtp_tls_cipherlist =
    smtp_tls_dcert_file =
    smtp_tls_dkey_file = $smtp_tls_dcert_file
    smtp_tls_enforce_peername = yes
    smtp_tls_key_file = $smtp_tls_cert_file
    smtp_tls_loglevel = 0
    smtp_tls_note_starttls_offer = no
    smtp_tls_per_site =
    smtp_tls_scert_verifydepth = 5
    smtp_tls_session_cache_database =
    smtp_tls_session_cache_timeout = 3600s
    smtp_use_tls = no
    smtp_xforward_timeout = 300s
    smtpd_authorized_verp_clients = $authorized_verp_clients
    smtpd_authorized_xclient_hosts =
    smtpd_authorized_xforward_hosts =
    smtpd_banner = $myhostname ESMTP $mail_name
    smtpd_client_connection_count_limit = 50
    smtpd_client_connection_rate_limit = 0
    smtpd_client_event_limit_exceptions = ${smtpd_client_connection_limit_exceptions:$mynetw orks}
    smtpd_client_message_rate_limit = 0
    smtpd_client_recipient_rate_limit = 0
    smtpd_client_restrictions = reject_unauth_pipelining
    smtpd_data_restrictions = reject_unauth_pipelining
    smtpd_delay_reject = yes
    smtpd_discard_ehlo_keyword_address_maps =
    smtpd_discard_ehlo_keywords =
    smtpd_end_of_data_restrictions =
    smtpd_enforce_tls = no
    smtpd_error_sleep_time = 1s
    smtpd_etrn_restrictions =
    smtpd_expansion_filter = \t\40!"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\\]^_`abcdefghijklmnopqrstuvwxyz{|}~
    smtpd_forbidden_commands = CONNECT GET POST
    smtpd_hard_error_limit = 20
    smtpd_helo_required = yes
    smtpd_helo_restrictions =
    smtpd_history_flush_threshold = 100
    smtpd_junk_command_limit = 100
    smtpd_noop_commands =
    smtpd_null_access_lookup_key = <>
    smtpd_policy_service_max_idle = 300s
    smtpd_policy_service_max_ttl = 1000s
    smtpd_policy_service_timeout = 100s
    smtpd_proxy_ehlo = $myhostname
    smtpd_proxy_filter =
    smtpd_proxy_timeout = 100s
    smtpd_recipient_limit = 1000
    smtpd_recipient_overshoot_limit = 1000
    smtpd_recipient_restrictions = reject_non_fqdn_recipient, permit_sasl_authenticated, permit_mynetworks, reject_unlisted_recipient, reject_unauth_destination, permit
    smtpd_reject_unlisted_recipient = no
    smtpd_reject_unlisted_sender = no
    smtpd_restriction_classes =
    smtpd_sasl_application_name = smtpd
    smtpd_sasl_auth_enable = yes
    smtpd_sasl_exceptions_networks =
    smtpd_sasl_local_domain =
    smtpd_sasl_security_options = noanonymous
    smtpd_sasl_tls_security_options = $smtpd_sasl_security_options
    smtpd_sender_login_maps =
    smtpd_sender_restrictions =
    smtpd_soft_error_limit = 10
    smtpd_starttls_timeout = 300s
    smtpd_timeout = 300s
    smtpd_tls_CAfile =
    smtpd_tls_CApath =
    smtpd_tls_ask_ccert = no
    smtpd_tls_auth_only = no
    smtpd_tls_ccert_verifydepth = 5
    smtpd_tls_cert_file = /opt/zimbra/conf/smtpd.crt
    smtpd_tls_cipherlist =
    smtpd_tls_dcert_file =
    smtpd_tls_dh1024_param_file =
    smtpd_tls_dh512_param_file =
    smtpd_tls_dkey_file = $smtpd_tls_dcert_file
    smtpd_tls_key_file = /opt/zimbra/conf/smtpd.key
    smtpd_tls_loglevel = 1
    smtpd_tls_received_header = no
    smtpd_tls_req_ccert = no
    smtpd_tls_session_cache_database =
    smtpd_tls_session_cache_timeout = 3600s
    smtpd_tls_wrappermode = no
    smtpd_use_tls = yes
    soft_bounce = no
    stale_lock_time = 500s
    strict_7bit_headers = no
    strict_8bitmime = no
    strict_8bitmime_body = no
    strict_mime_encoding_domain = no
    strict_rfc821_envelopes = no
    sun_mailtool_compatibility = no
    swap_bangpath = yes
    syslog_facility = mail
    syslog_name = postfix
    tls_daemon_random_bytes = 32
    tls_random_bytes = 32
    tls_random_exchange_name = ${config_directory}/prng_exch
    tls_random_prng_update_period = 3600s
    tls_random_reseed_period = 3600s
    tls_random_source = dev:/dev/urandom
    trace_service_name = trace
    transport_maps = ldap:/opt/zimbra/conf/ldap-transport.cf
    transport_retry_time = 60s
    trigger_timeout = 10s
    undisclosed_recipients_header = To: undisclosed-recipients:;
    unknown_address_reject_code = 450
    unknown_client_reject_code = 450
    unknown_hostname_reject_code = 450
    unknown_local_recipient_reject_code = 550
    unknown_relay_recipient_reject_code = 550
    unknown_virtual_alias_reject_code = 550
    unknown_virtual_mailbox_reject_code = 550
    unverified_recipient_reject_code = 450
    unverified_sender_reject_code = 450
    verp_delimiter_filter = -=+
    virtual_alias_domains = ldap://opt/zimbra/conf/ldap-vad.cf
    virtual_alias_expansion_limit = 1000
    virtual_alias_maps = ldap:/opt/zimbra/conf/ldap-vam.cf
    virtual_alias_recursion_limit = 1000
    virtual_destination_concurrency_limit = $default_destination_concurrency_limit
    virtual_destination_recipient_limit = $default_destination_recipient_limit
    virtual_gid_maps =
    virtual_mailbox_base =
    virtual_mailbox_domains = ldap:/opt/zimbra/conf/ldap-vmd.cf
    virtual_mailbox_limit = 51200000
    virtual_mailbox_lock = fcntl
    virtual_mailbox_maps = ldap:/opt/zimbra/conf/ldap-vmm.cf
    virtual_minimum_uid = 100
    virtual_transport = error
    virtual_uid_maps =

  10. #10
    Join Date
    Nov 2005
    Posts
    518
    Rep Power
    11

    Default

    saslauthd is a part of the mta service
    >mta Running
    are the smtp mail clients on the same lan as the server? are they on "208.70.199.64/27"? what happens if you run this from a client machine:

    openssl s_client -connect mail.mydomain.com:25 -starttls smtp -showcerts

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