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Thread: Zimbra only likes my own account and nobody else

  1. #1
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    Question Zimbra only likes my own account and nobody else

    Since the weekend I am using Zimbra as my mail server.
    In some strange way I am the only user (robin) who can receive mail.
    All other users (example janny and even admin) can't receive mail.
    Also local mailing doesn't work.
    Sending works fine.

    I attached two files with the log entries that an incoming mail creates when receiving mail from my gmail account.

    The only thing I can discover is that between the second couple of amavis entries the line "Jan 11 20:15:58 netserver postfix/smtpd[23248]: disconnect from localhost.localdomain[127.0.0.1]" comes up when it goes wrong and not when mailing to robin.

    Disabling anti virus and anti spam checking doesn't "resolve" this.

    Any ideas?
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  2. #2
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    What does your hosts file look like?

  3. #3
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    Standard host file from Debian, haven't changed it.
    All other hostnames comes from DNS.

    The hostname of the zimbra server "netserver.roma.dc" points to 10.0.0.1 the LAN IP of the server.

    Code:
    127.0.0.1       localhost.localdomain   localhost
    
    # The following lines are desirable for IPv6 capable hosts
    ::1     ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    You need to fix the hosts file, covered many times in the forums and the Zimbra Quick Start Guide also has the details.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
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    I just discovered another error in /opt/zimbra/log/zimbra.log
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  6. #6
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    Quote Originally Posted by phoenix View Post
    You need to fix the hosts file, covered many times in the forums and the Zimbra Quick Start Guide also has the details.
    Okay I just added "10.0.0.1 netserver.roma.dc" to /etc/hosts
    Doesn't fix the problem.

    In the WIKI there I found this
    Mail is delivered to the MTA, but not to the mailbox

    If there is a line in the /var/log/zimbra.log like:

    postfix/lmtp ... deferred ... connection refused

    There is no connection to port 7025 to perform LMTP delivery.

    The host that the LMTP delivery is made to will be the value of the account's zimbraMailHost attribute.

    To test this, telnet from the MTA to the zimbraMailHost on port 7025 by name (not by IP). If this is resolving to an IP address on your Firewall, make sure the port is forwarded on to the zimbraMailHost.
    Same problem I am experiencing.
    robin@netserver:~$ telnet netserver.roma.dc 7025
    Trying 10.0.0.1...
    Connected to netserver.roma.dc.
    Escape character is '^]'.
    220 netserver.roma.dc Zimbra LMTP ready
    But the mentioned tests works.

    I find extremely strange that one user receives all his mail and the others receive nothing at all.

    ps When I just started using Zimbra it did work for all users. But a few days later this problem came up.
    Last edited by superboer12; 01-12-2007 at 05:19 AM.

  7. #7
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    Tried and discovered something new.
    I added a new user 'henk' and he can receive mail

    So I guess the other accounts (except robin) are corrupted or something?

    I think I will recreate all the account this evening (then I am near the server so the connnection for backup/restore will be faster).
    But what will happen with the emails that are still queued? Will they be delivered to the new account?

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    That isn't the format of the entry in the hosts file, it should be:

    10.0.0.1 FQDN hostname

    i.e.

    10.0.0.1 netserver.roma.dc netserver
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by superboer12 View Post
    But what will happen with the emails that are still queued? Will they be delivered to the new account?
    They should be if the new account has the same name.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
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    Quote Originally Posted by phoenix View Post
    That isn't the format of the entry in the hosts file, it should be:

    10.0.0.1 FQDN hostname

    i.e.

    10.0.0.1 netserver.roma.dc netserver
    sorry I did put it correct in the host file but forgot the post it

    This evening I will backup, delete, recreate with the same info and restore the 'broken' accounts. Hopefully this will fix it and will stay intact a bit longer.

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