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Thread: Where does Zimbra look for missing files?

  1. #1
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    Default Where does Zimbra look for missing files?

    When trying to install Zimbra on CentOS 6 I get the message that the installation can't find various requirements, like sudo and libstdc++.

    Doing a whereis or find on the system shows that these are indeed installed. Usually in /usr/lib or /usr/bin or linked there.
    So what can I do to make zimbra installation understand that the requisits are actually installed?

    Threads of this kind I've found says "install FOO" which obviously isn't the solution in this case...

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Which version and release are you trying to install? Since 2005 ZCS has always installed without problems for me.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    zcs-8.0.7_GA_6021.RHEL6_64.20140408123911.tgz was what I downloaded.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by shieldfire View Post
    zcs-8.0.7_GA_6021.RHEL6_64.20140408123911.tgz was what I downloaded.
    ... and your version of CentOS is 64bit? If it is then you're going to have to show some logs that of the relevant errors during the install and some evidence the the correct "missing" software is actually installed.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
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    Quote Originally Posted by phoenix View Post
    ... and your version of CentOS is 64bit? If it is then you're going to have to show some logs that of the relevant errors during the install and some evidence the the correct "missing" software is actually installed.
    [root@doc ~]# uname -a
    Linux SERVERNAME 2.6.32-71.29.1.el6.x86_64 #1 SMP Mon Jun 27 19:49:27
    BST 2011 x86_64 x86_64 x86_64 GNU/Linux

    Checking for prerequisites...
    FOUND: NPTL
    MISSING: sudo
    MISSING: libidn11
    MISSING: libgmp3c2
    MISSING: libstdc++6

    [root@doc zcs-8.0.7_GA_6021.RHEL6_64.20140408123911]# whereis sudo
    sudo: /usr/bin/sudo /usr/share/man/man8/sudo.8.gz

    sudo: /usr/bin/sudo /usr/share/man/man8/sudo.8.gz
    [root@doc zcs-8.0.7_GA_6021.RHEL6_64.20140408123911]# find / -name 'libidn*'
    /usr/share/info/libidn.info.gz
    /usr/share/locale/cs/LC_MESSAGES/libidn.mo
    /usr/share/locale/en@quot/LC_MESSAGES/libidn.mo
    /usr/share/locale/pl/LC_MESSAGES/libidn.mo
    /usr/share/locale/it/LC_MESSAGES/libidn.mo
    /usr/share/locale/fr/LC_MESSAGES/libidn.mo
    /usr/share/locale/fi/LC_MESSAGES/libidn.mo
    /usr/share/locale/sr/LC_MESSAGES/libidn.mo
    /usr/share/locale/nl/LC_MESSAGES/libidn.mo
    /usr/share/locale/vi/LC_MESSAGES/libidn.mo
    /usr/share/locale/zh_CN/LC_MESSAGES/libidn.mo
    /usr/share/locale/ja/LC_MESSAGES/libidn.mo
    /usr/share/locale/id/LC_MESSAGES/libidn.mo
    /usr/share/locale/da/LC_MESSAGES/libidn.mo
    /usr/share/locale/de/LC_MESSAGES/libidn.mo
    /usr/share/locale/ro/LC_MESSAGES/libidn.mo
    /usr/share/locale/en@boldquot/LC_MESSAGES/libidn.mo
    /usr/share/locale/eo/LC_MESSAGES/libidn.mo
    /usr/share/doc/libidn-1.18
    /lib64/libidn.so.11.6.1
    /lib64/libidn.so.11


    [root@doc zcs-8.0.7_GA_6021.RHEL6_64.20140408123911]# find / -name 'libstdc++*'
    /usr/lib/libstdc++.so.6.0.13
    /usr/lib/libstdc++.so.6
    /usr/lib64/libstdc++.so.6.0.13
    /usr/lib64/libstdc++.so.6


    [root@doc zcs-8.0.7_GA_6021.RHEL6_64.20140408123911]# find / -name 'libgmp*'
    /usr/lib64/libgmpxx.so.4.1.0
    /usr/lib64/libgmpxx.so.4
    /usr/lib64/openssl/engines/libgmp.so
    /usr/lib64/libgmp.so.3
    /usr/lib64/libgmp.so.3.5.0
    /opt/alfresco-4.2.f/common/lib/engines/libgmp.so

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    From the output you've posted you apparently don't have openssl installed, you need it - install it and try again. You should also use "yum" to display if a required package is installed correctly on your server. You also haven't shown any information on whether these packages are installed:

    Code:
    libidn11
    libgmp3c2
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
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    Also ln -s files

    [root@doc zcs-8.0.7_GA_6021.RHEL6_64.20140408123911]# ls -l /usr/lib/libidn*
    lrwxrwxrwx 1 root root 19 Jun 4 14:16 /usr/lib/libidn.so.11 -> /lib64/libidn.so.11
    lrwxrwxrwx 1 root root 23 Jun 4 14:16 /usr/lib/libidn.so.11.6.1 -> /lib64/libidn.so.11.6.1

    without any change in result

    EDIT: also this happens when trying to install openssl

    Setting up Install Process
    Package openssl-1.0.1e-16.el6_5.7.x86_64 already installed and latest version
    Nothing to do
    [root@doc ~]#

    It is already installed.
    Last edited by shieldfire; 06-04-2014 at 09:34 PM.

  8. #8
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    So basically, what happens is that the installation routine complains about requirements not being fullfiled, but when checking these - they actually do seem to be fullfiled, as everyting seems installed.
    The standard reply of "well, then install FOO it is complaining about" doesn't seem to be a valid solution to the problem in this case.

    It's all rather confusing.
    Last edited by shieldfire; 06-04-2014 at 09:37 PM.

  9. #9
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    So on the umpteenth try and 3rd day I found this suggestion from last year

    https://www.zimbra.com/forums/instal...c-missing.html

    a brutal hack, but it got me past the stage where it looks for and doesn't find the requirements that are already installed.
    But now, I get another error ...

    Code:
    ERROR: Required Core package zimbra-core not found in ./packages
    Exiting
    [root@doc zcs-8.0.7_GA_6021.RHEL6_64.20140408123911]# ls
    bin   docs        packages                 readme_source_en_US.txt  util
    data  install.sh  readme_binary_en_US.txt  README.txt
    [root@doc zcs-8.0.7_GA_6021.RHEL6_64.20140408123911]# cd packages/
    [root@doc packages]# ls
    zimbra-apache-8.0.7_GA_6021.RHEL6_64-20140408123911.x86_64.rpm
    zimbra-core-8.0.7_GA_6021.RHEL6_64-20140408123911.x86_64.rpm
    zimbra-ldap-8.0.7_GA_6021.RHEL6_64-20140408123911.x86_64.rpm
    zimbra-logger-8.0.7_GA_6021.RHEL6_64-20140408123911.x86_64.rpm
    zimbra-memcached-8.0.7_GA_6021.RHEL6_64-20140408123911.x86_64.rpm
    zimbra-mta-8.0.7_GA_6021.RHEL6_64-20140408123911.x86_64.rpm
    zimbra-proxy-8.0.7_GA_6021.RHEL6_64-20140408123911.x86_64.rpm
    zimbra-snmp-8.0.7_GA_6021.RHEL6_64-20140408123911.x86_64.rpm
    zimbra-spell-8.0.7_GA_6021.RHEL6_64-20140408123911.x86_64.rpm
    zimbra-store-8.0.7_GA_6021.RHEL6_64-20140408123911.x86_64.rpm
    Umm ... yes it is ...

  10. #10
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    The zimbra installation scripts use the system package manager to identify packages, and the check you quote above lives in util/modules/packages.sh which is a bash script.
    Why not try running the install script with bash -x so you can actually trace the operation as it does what it does? It would appear you have something that is not right somewhere.

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