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Thread: IE Error

  1. #1
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    Default IE Error

    I have been using zimbra now for a few weeks. I primarily use FireFox, without issue. It is fast and I have never had any issues. One of my users just today used IE and when they login they get the following error:

    msg - Csfe service error
    code - NETWORK_ERROR
    method - ZmCsfeCommand.prototype.invoke
    detail - Empty HTTP response

    There is nothing in the zimbra.log file. The server is not overloaded. It is a Dual Zeon 3.0 Dual Core with 2G of memory. The OS is on Raid 1 and the /opt/zimbra partition is on Raid 1 + 0. We have about 15 users that mainly use outlook to get email.

    Any ideas?

  2. #2
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    Yeah, that's a AJAX client error, and not a server error so you won't see anything in any logs.

    It looks like the connection was terminated.
    Check:
    Firewalls
    Cables
    Switches
    network cards

    If it's happening everywhere, then it's likely a switch or the server card.
    If it's only one machine, and only in IE, then it's a connection issue with IE.

    Unfortunetly, it is like the error "Cable unplugged" when you know it isn't. You're gonna have to troubleshoot.

  3. #3
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    Check their connection

    Not necessary but to disprove it to yourself-have them try firefox


    *lol-redundant
    Last edited by mmorse; 05-11-2007 at 11:23 AM. Reason: redundant

  4. #4
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    I just tried from my home PC on a different network and looked at the mailbox.log and get this:

    2007-05-11 11:28:48,693 WARN [TP-Processor11] [] [SoapServlet] - Servlet.service() for servlet SoapServlet threw exception
    java.io.EOFException
    at com.zimbra.cs.servlet.ZimbraServlet.readFully(Zimb raServlet.java:186)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:210)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:162)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyo teHandler.java:199)
    at org.apache.jk.common.HandlerRequest.invoke(Handler Request.java:282)
    at org.apache.jk.common.ChannelSocket.invoke(ChannelS ocket.java:754)
    at org.apache.jk.common.ChannelSocket.processConnecti on(ChannelSocket.java:684)
    at org.apache.jk.common.ChannelSocket$SocketConnectio n.runIt(ChannelSocket.java:876)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    2007-05-11 11:28:48,742 WARN [TP-Processor3] [] [SoapServlet] - Servlet.service() for servlet SoapServlet threw exception
    java.io.EOFException
    at com.zimbra.cs.servlet.ZimbraServlet.readFully(Zimb raServlet.java:186)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:210)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:162)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyo teHandler.java:199)
    at org.apache.jk.common.HandlerRequest.invoke(Handler Request.java:282)
    at org.apache.jk.common.ChannelSocket.invoke(ChannelS ocket.java:754)
    at org.apache.jk.common.ChannelSocket.processConnecti on(ChannelSocket.java:684)
    at org.apache.jk.common.ChannelSocket$SocketConnectio n.runIt(ChannelSocket.java:876)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    2007-05-11 11:28:49,836 INFO [IndexWritersSweeper] [] MailboxIndex - open index writers sweep: before=1, closed=0, after=1 (0ms)

    I am running zimbra on the non standard port of 7070

  5. #5
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    Also:

    [zimbra@hosting etc]$ more saslauthd.conf.in
    zimbra_url: http://hosting.websoftdev.com:7070/service/soap
    zimbra_cert_file: /opt/zimbra/conf/smtpd.crt
    zimbra_cert_check: off

  6. #6
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    That's true. You'll get that error if Tomcat foo-bars totally.

    So, what does a zmcontrol status return?

    If tomcat is stopped then

    cat /dev/null > /opt/zimbra/log/mailbox.log
    tomcat start

  7. #7
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    Restarting tomcat seemed to help. I can now login from home using ie 6. From here I am still having issues with IE 7. IE7 loads without throwing the error but when it loads the hourglass cursor does not go away until i refresh the page.

    What is the command to limit tomcats memory usage?

    Any other ideas on what could help?

  8. #8
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    output of zmcontrol status

    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running

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