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Thread: Authentication problems

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  1. #1
    Join Date
    May 2007
    Rep Power

    Default Authentication problems

    I just completed an evaluation install of the latest Zimbra, and I can log in fine as the administrator and (evidently) successfully create new user accounts. However, when I try to log into those user accounts, I get:

    "The username or password is incorrect. Verify that CAPS LOCK is not on, and then retype the current username and password"

    (This happens regardless of whether the login is using just the username, or

    This is just a stock installation on a stock RHEL4 system. Authentication is set to Internal in the admin screen.

    I'm not seeing any errors in zimbra.log, or in any of the /opt/zimbra/tomcat/logs.

    Here is the relevant excerpt from my mailbox.log:
    2007-05-18 15:35:21,838 INFO [http-80-Processor99]
    [ua=ZimbraWebClient - FF1.0 (Linux)/undefined;ip=;]
    SoapEngine - handler exception
    com.zimbra.cs.account.AccountServiceException: authentication failed
    at com.zimbra.cs.account.AccountServiceException.AUTH _FAILED(
    at com.zimbra.cs.account.ldap.LdapProvisioning.verify PasswordInternal(
    at com.zimbra.cs.account.ldap.LdapProvisioning.verify Password(
    at com.zimbra.cs.account.ldap.LdapProvisioning.authAc count(
    at com.zimbra.cs.account.ldap.LdapProvisioning.authAc count(
    at com.zimbra.cs.service.account.Auth.handle(Auth.jav a:116)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:168)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:90)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at ternalDoFilter(
    at Filter(
    at org.apache.catalina.core.StandardWrapperValve.invo ke(
    at org.apache.catalina.core.StandardContextValve.invo ke(
    at org.apache.catalina.core.StandardHostValve.invoke(
    at org.apache.catalina.valves.ErrorReportValve.invoke (
    at org.apache.catalina.core.StandardEngineValve.invok e(
    at org.apache.catalina.valves.AccessLogValve.invoke(A
    at org.apache.catalina.connector.CoyoteAdapter.servic e(
    at org.apache.coyote.http11.Http11Processor.process(H
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt
    at Socket(
    at ead.runIt(
    at org.apache.tomcat.util.threads.ThreadPool$ControlR

    And here is the relevant excerpt from my audit.log:

    2007-05-18 15:35:21,834 WARN [http-80-Processor99]
    [ua=ZimbraWebClient - FF1.0 (Linux)/undefined;ip=;]
    security - cmd=Auth;; protocol=soap;
    error=authentication failed for;

    Any ideas what is going wrong, and/or how I can fix it?

  2. #2
    Join Date
    Oct 2005
    Thatcher, AZ
    Rep Power


    Try to reset the password:

    zmprov sp   (user e-mail) (new password)
    Last edited by jholder; 05-22-2007 at 07:12 PM.

  3. #3
    Join Date
    May 2007
    Sidney, MT, USA
    Rep Power


    I get the same error. Changing the password via the CLI did not work, however, I found that if I set the account to an administrator, the account works just fine. If I switch it back, the account will not login. Any suggestions?

  4. #4
    Join Date
    May 2007
    Sidney, MT, USA
    Rep Power


    Never mind, I figured it out. I forgot that I was using External Active Directory for authentication. The user account that I created did not work because I didn't create the domain account that corresponded with the Zimbra account. Whoops.

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