Results 1 to 5 of 5

Thread: Recovering missing contacts

  1. #1
    Join Date
    Oct 2006
    Posts
    6
    Rep Power
    9

    Default Recovering missing contacts

    Hi,

    we have the open source edition 4.5.4 running on a debian 3.1. Now we have the problem, that a user is missing his contacts and his shared contacts. The folder are all there, but they are empty. We have a complete backup of the installation. Where do we found the according files, the contacts are stored in?

  2. #2
    Join Date
    Mar 2006
    Location
    Massachusetts
    Posts
    965
    Rep Power
    10

    Default

    If you are using the Zimbra web client and you haven't already done so I'd recommend clearing the browser cache and/or trying from another workstation to verify that they really are missing.

  3. #3
    Join Date
    Oct 2006
    Posts
    6
    Rep Power
    9

    Default

    I've tried it from 3 different maschines with different browsers and with thunderbird as imap-client. There is nothing to see. And the recycle bin is also empty.

  4. #4
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
    5,606
    Rep Power
    21

    Default

    Did you follow the critical bug alert fix?

    If you can, I'd recommend just restoring your whole installation as getting into the mysql metadata is very messy, and will likely break your installation.

  5. #5
    Join Date
    Mar 2006
    Location
    Massachusetts
    Posts
    965
    Rep Power
    10

    Default

    Sorry, I had to ask about trying other workstations. I'd hate to see you go through some type of restore process for nothing. I don't really have an answer for you on how to restore contacts. I believe I saw something on the forums over the last week or so about where/how the contacts are stored. You may want to search around a bit. Hopefully someone else will jump in and provide you a better answer.

Similar Threads

  1. Bulk moving of contacts
    By Myrddin in forum Users
    Replies: 0
    Last Post: 08-01-2007, 01:33 PM
  2. Traslation SVN tree status
    By meikka in forum I18N/L10N - Translations
    Replies: 7
    Last Post: 02-13-2007, 11:13 AM
  3. Is it just me? (Shared Contacts in Outlook)
    By russgalleywood in forum Administrators
    Replies: 13
    Last Post: 11-16-2006, 10:55 AM
  4. Cannot delete Contacts
    By zzzzsg in forum Administrators
    Replies: 5
    Last Post: 05-09-2006, 02:50 PM
  5. vbscript to convert Thunderbird contacts
    By zzzzsg in forum Administrators
    Replies: 0
    Last Post: 05-04-2006, 03:00 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •