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Thread: unable to logon to profile when using PST importer

  1. #1
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    Default unable to logon to profile when using PST importer

    Hello,

    I'm attempting to import a user's Outlook.PST file using the PST importer, and I am receiving a "unable to logon to profile" error. Any idea what causes this?

    Thanks!

  2. #2
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    Default Finding an answer

    Did you ever figure out why you could not import your PST files? I have a new install of Zimbra 6.0.4 and have the same issue. I'm thinking it may be because I had exported the mail from Outlook 2007, but not sure.

  3. #3
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    Default

    Honestly don't remember as this was so long ago. Sorry!

  4. #4
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    Default Oh well, it was worth a try.

    Quote Originally Posted by ryanp View Post
    Honestly don't remember as this was so long ago. Sorry!
    OK. Thanks for the quick reply.

  5. #5
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    Default

    Send a log file and we can take a look

  6. #6
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    Default Different Machine

    Since this PST file was created on a system that had Outlook 2007 installed, I think it had a problem with the import on a system with only Outlook 2003. I tried from a system with 2007 and it worked (kinda). As it imported it hit a limit of 7 errors and/or 2 warnings. Is there something to change that I can increase this threshhold?

  7. #7
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    Default More Information

    Quote Originally Posted by oneupweb View Post
    Since this PST file was created on a system that had Outlook 2007 installed, I think it had a problem with the import on a system with only Outlook 2003. I tried from a system with 2007 and it worked (kinda). As it imported it hit a limit of 7 errors and/or 2 warnings. Is there something to change that I can increase this threshhold?
    I added the ErrorThreshold to the registry, but I still get the same results. I have used 0 and a few other numbers, but it never goes past more than 7 errors. I am using ZCSPSTImportWizard-6.0.4_GA_2038.exe for the import. The registry setting does not seem to be read.

  8. #8
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    Default

    You added ErrorThreshold to HKCU\Software\Zimbra? That should work. With no value there, the default should be 3. If it doesn't work, it's a bug.

  9. #9
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    Default One Key Down

    I added it to the HKCU\Software\Zimbra\PSTMigration key. I'll try in the Zimbra key.

  10. #10
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    That's why. PSTMigration is not the right place.

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