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Thread: [SOLVED] Error during import with the import wizard

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  1. #1
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    Default [SOLVED] Error during import with the import wizard

    Hi guys! New to the forums here, but i've been using/administering Zimbra for about a year now.

    I have a user which is currently working with Outlook 2007 and our Zimbra server, but without the Zimbra connector. The user wants to use the Zimbra connector, so I've tried to import his current .PST file. Usually i use the export file function in Outlook, and import it in the import wizard, and then install the zimbra connector.

    First of all, the computer he works on runs Vista, and we're using "ZCSPSTImportWizard-5.0.15_GA_2850.exe" to import the PST file to the server.

    When I load the PST file in the import wizard, I get these errors:

    http://www.xs4all.nl/~floort/error.jpg

    http://www.xs4all.nl/~floort/error2.jpg

    Then I open the logfile, which states the following:

    21-07-2009 13:14:00 [5364]: Outlook Reminder Event Handler could not be registered
    21-07-2009 13:14:00 [5364]: ZCSPSTImportWizard-5.0.15_GA_2850 Version 5.0
    21-07-2009 13:14:00 [5364]: Creating / starting worker thread
    21-07-2009 13:14:00 [5364]: Dispatching work to worker thread
    21-07-2009 13:14:00 [4612]: Worker thread started
    21-07-2009 13:14:00 [4612]: Work arrived...C:\Users\username\Desktop\backup.pst username@ourcompany.tld
    21-07-2009 13:14:00 [4612]: Using default store
    21-07-2009 13:14:00 [4612]: Logging on to zimbra server (mail.ourcompany.tldort)
    21-07-2009 13:14:00 [4612]: Replicating folder hierarchy
    21-07-2009 13:14:00 [4612]: (FR): Entering folder: /
    21-07-2009 13:14:00 [4612]: (FR): Detected special folder (root)
    21-07-2009 13:14:00 [4612]: (FR): Child folders will be processed
    21-07-2009 13:14:00 [4612]: (FR): Entering folder: Deleted Items
    21-07-2009 13:14:00 [4612]: (FR): Detected special folder (trash)
    21-07-2009 13:14:00 [4612]: (FR): Child folders will be processed
    21-07-2009 13:14:00 [4612]: (FR): Leaving folder Deleted Items
    21-07-2009 13:14:00 [4612]: (FR): Entering folder: Inbox
    21-07-2009 13:14:00 [4612]: (FR): Detected special folder (inbox)
    -------------------removed a couple of lines here, but they all state the same-------------------------
    21-07-2009 13:14:00 [4612]: (FR): Detected special folder (spam)
    21-07-2009 13:14:00 [4612]: (FR): Child folders will be processed
    21-07-2009 13:14:00 [4612]: (FR): Leaving folder Junk E-mail
    21-07-2009 13:14:00 [4612]: (FR): Leaving folder /
    21-07-2009 13:14:00 [4612]: Importing messages
    21-07-2009 13:14:08 [4612]: Clearing internal progress log entries
    21-07-2009 13:14:08 [4612]: Entries cleared
    21-07-2009 13:14:08 [4612]: Deleting mapi folder list
    21-07-2009 13:14:08 [4612]: Error while importing PST C:\Users\username\Desktop\backup.pst: COM Exception. Source : The remote procedure call failed.
    21-07-2009 13:14:08 [4612]: Using default store
    21-07-2009 13:14:08 [4612]: Logging on to zimbra server (mail.ourcompany.tldort)
    21-07-2009 13:14:08 [4612]: Replicating folder hierarchy
    21-07-2009 13:14:08 [4612]: Deleting mapi folder list
    21-07-2009 13:14:08 [4612]: COM Exception: 80004005 at .\mapi\MapiObjects.cpp(328)
    21-07-2009 13:14:08 [4612]: Using default store
    21-07-2009 13:14:08 [4612]: Logging on to zimbra server (mail.ourcompany.tldort)
    21-07-2009 13:14:08 [4612]: Replicating folder hierarchy
    21-07-2009 13:14:08 [4612]: Deleting mapi folder list
    21-07-2009 13:14:08 [4612]: COM Exception: 80004005 at .\mapi\MapiObjects.cpp(328)
    21-07-2009 13:14:08 [4612]: Using default store
    21-07-2009 13:14:08 [4612]: Logging on to zimbra server (mail.ourcompany.tldort)
    21-07-2009 13:14:08 [4612]: Replicating folder hierarchy
    21-07-2009 13:14:08 [4612]: Deleting mapi folder list
    21-07-2009 13:14:08 [4612]: COM Exception: 80004005 at .\mapi\MapiObjects.cpp(328)
    21-07-2009 13:14:08 [4612]: Too many items failed, exiting
    21-07-2009 13:14:08 [4612]: (MI): -------------------------------------------
    21-07-2009 13:14:08 [4612]: (MI): -------------------------------------------
    21-07-2009 13:14:08 [4612]: (MI): Import stats
    21-07-2009 13:14:08 [4612]: (MI): -------------------------------------------
    21-07-2009 13:14:08 [4612]: (MI): -------------------------------------------
    21-07-2009 13:14:08 [4612]: (MI): Number of items attempted : 0 items
    21-07-2009 13:14:08 [4612]: (MI): Number of Errors : 4
    21-07-2009 13:14:08 [4612]: (MI): Number of Warnings : 0
    21-07-2009 13:14:08 [4612]: (MI): Import duration : 8 seconds
    21-07-2009 13:14:08 [4612]: (MI): Import Throughput : 0 msgs/sec
    21-07-2009 13:14:08 [4612]: (MI): Total data bytes transferred : 0 bytes
    21-07-2009 13:14:08 [4612]: (MI): Data throughput : 0 bits/sec
    21-07-2009 13:14:08 [4612]: (MI): Number of batches : 0 batches
    21-07-2009 13:14:08 [4612]: (MI): Avg num items per batch : 0 items
    21-07-2009 13:14:08 [4612]: (MI): Min num items in a batch : 0 items
    21-07-2009 13:14:08 [4612]: (MI): Max num items in a batch : 0 items
    21-07-2009 13:14:08 [4612]: (MI): Avg bytes per batch : 0 bytes
    21-07-2009 13:14:08 [4612]: (MI): Min bytes in a batch : 0 bytes
    21-07-2009 13:14:08 [4612]: (MI): Max bytes in a batch : 0 bytes
    21-07-2009 13:14:08 [4612]: (MI): Quickest batch request : 0 ms
    21-07-2009 13:14:08 [4612]: (MI): Slowest batch request : 0 ms
    21-07-2009 13:14:08 [4612]: Worker thread exiting

    I have also tried to import his PST file on my own computer but I get the same result. I thought something was wrong with his PST file, but ScanPST (or what that program was called, it's standard in the office suite) didn't find any errors. What goes wrong here, and how can I fix this?

  2. #2
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    Default

    Powerbump, does anyone know something about this? The user keeps bugging me all the time about this problem

  3. #3
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    Default

    Is he using Outlook 2007 SP2? Perhaps he has run into bug 38288, fixed in 5.0.18, which has been released. You should get the latest Import Wizard and try it.

  4. #4
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    Default

    Quote Originally Posted by fsiegel View Post
    Is he using Outlook 2007 SP2? Perhaps he has run into bug 38288, fixed in 5.0.18, which has been released. You should get the latest Import Wizard and try it.
    Thanks, the new wizard solved the problem!

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