I'm not sure, I really wish I turned off google sync only.
Originally Posted by liverpoolfcfan
I saw the warning. I have not enabled SmartFolders. I find setting up user.xml files works just fine.
Did you enable SmartFolders at the same time by any chance ? The Release Notes warn very clearly about stopping all sync and resyncing every device if you enable this new option - as folder Id's change under the covers, and every synced item is linked to a containing folder id.
There are 7 users now and thought that it would be a nightmare coordinating. I chose to do the upgrade at 1:00 in the morning, in an attempt to avoid any conflicts. No one else is reporting any trouble yet.
We do recommend (as do z-push for that matter) that you fully re-sync all devices in conjunction with any upgrade. Best practice would always be to stop devices syncing - do the upgrade then - then start devices syncing again.
I have noticed that android does not handle any hierarchy changes as well as WM and Nokia do. It seems to me the only safe way to upgrade android devices is to remove the account from them first. Then add it back after the z-push/backend update.
I could not delete the google account, when I tried I was told I would have to reset the device to factory defaults. I have turned off all syncing from google.
I am also not sure if it is safe to sync contacts with zimbra and gmail at the same time - maybe someone else knows for sure ??
The server is fine, it is only the device. Actually only this android device. I can delete and re-enter the account on my Apple iPod and it works fine.
However, all that won't help your current state.
Have you got duplicates on the device only - or on both the device and the server ?
Yep this is what I have been trying. When I remove the account my Contacts and Calendar are empty. Whenever I add the account I get multiple entries in Contacts and Calendar. I have seen up to 10 duplicates and then I just delete the account.
If your duplicates are only on the phone - then you will likely need to remove your zimbra account from the phone which should drop all zimbra-synced appointments/contacts, then manually clear the remaining ones from the phone, and finally add back the zimbra account.
Is there a way to delete only the state information for all devices associated with my account without affecting the other 6 users?
Thanks for all of your help.
P.S. This morning (5/17) someone using AstraSync on a Blackberry reported that the Calendar (only Calendar) is doing something similar.