Search found 3 matches

by installsinc
Tue Jul 29, 2014 10:38 am
Forum: /etc
Topic: Support tickets going totally unanswered, phone calls to support useless.
Replies: 3
Views: 2072

Support tickets going totally unanswered, phone calls to support useless.

Sorry for being snappy, but I have become pretty frustrated with the support system. When I call any number for zimbra all they can do is open a ticket. Which is useless in this case, and if I was in such a need for support that I would be calling in it would also be pretty useless. This is not the ...
by installsinc
Tue Jul 29, 2014 10:22 am
Forum: /etc
Topic: Support tickets going totally unanswered, phone calls to support useless.
Replies: 3
Views: 2072

Support tickets going totally unanswered, phone calls to support useless.

Steven Green Installs Inc Zimbra Collaboration Server Cases:00131571 and 00134083Please don't waste your time or mine putting in another ticket about this. If you have no other method of contacting them, then don't bother.This is totally unacceptable and I am more than happy to post this in ...
by installsinc
Tue Jul 29, 2014 10:07 am
Forum: /etc
Topic: Support tickets going totally unanswered, phone calls to support useless.
Replies: 3
Views: 2072

Support tickets going totally unanswered, phone calls to support useless.

I have one support ticket that has not been updated in over a month, another for more than a week. Calling any support or sales number simply reaches a call center that only can open more tickets that go unanswered.Is ZIMBRA dead? If not, why bother with phone support at all if it is not a support p...

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