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by czguy
Sat Aug 30, 2014 9:11 am
Forum: Administrators
Topic: Android Phone moving Inbox mail to Junk
Replies: 0
Views: 336

Android Phone moving Inbox mail to Junk

zmcontrol -v Release 8.0.6.GA.5922.UBUNTU12.64 UBUNTU12_64 FOSS edition.I posted another entry here https://www.zimbra.com/forums/administrators/75224-mail-going-junk-folder.html regarding a specific user's mail going to the junk folder.This user utilizes the Zimbra webmail interface primarily b...
by czguy
Sat Aug 30, 2014 7:27 am
Forum: Administrators
Topic: Mail going to Junk folder
Replies: 17
Views: 3263

Mail going to Junk folder

I had him recreate his account on his Android device and it seems the phone is still doing the imap copy into the junk folder. Any ideas on this guys?
by czguy
Fri Aug 29, 2014 9:43 am
Forum: Administrators
Topic: Mail going to Junk folder
Replies: 17
Views: 3263

Mail going to Junk folder

[quote user="chauvetp"]If the action is "imap copy" then my best guess would definitely be that the an external client is moving these messages to spam. You wouldn't see imap copy if Zimbra were initially marking it as spam.As to the reportrecipient settings - its been so lon...
by czguy
Fri Aug 29, 2014 9:30 am
Forum: Administrators
Topic: Mail going to Junk folder
Replies: 17
Views: 3263

Mail going to Junk folder

I ran the following:zimbra@mail:~$ zmprov gacf | grep -i spamis zimbraSpamIsNotSpamAccount: ham.Zhn3PtuhNv@harriscountyems.com zimbraSpamIsSpamAccount: spam.Zhn3PtuhNv@harriscountyems.comSince all of my main accounts are on the @hcems.com domain shouldn't I have the Spam and Ham accounts set to ...
by czguy
Fri Aug 29, 2014 8:02 am
Forum: Administrators
Topic: Mail going to Junk folder
Replies: 17
Views: 3263

Mail going to Junk folder

I grepped for the username and Junk in the mailbox.log and found this:2014-08-29 07:23:11,656 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74196, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destF...
by czguy
Thu Aug 28, 2014 2:06 pm
Forum: Administrators
Topic: Mail going to Junk folder
Replies: 17
Views: 3263

Mail going to Junk folder

[quote user="chauvetp"]Does the user have a third-party IMAP client (Thunderbird, Outlook, etc.) running? If so, is that client doing its own local spam filtering? If so turn it off. Client side spam filtering is more trouble than good. You can test this without getting the client involved...
by czguy
Thu Aug 28, 2014 6:35 am
Forum: Administrators
Topic: Mail going to Junk folder
Replies: 17
Views: 3263

Mail going to Junk folder

Here's another messageid from the mailbox.log that went into the inbox then was moved to junk automatically.2014-08-27 11:43:47,070 INFO [LmtpServer-97] [ip=72.14.179.224;] lmtp - Delivering message: size=1558 bytes, nrcpts=1, sender=noreply@hcems.com, msgid= 2014-08-27 11:43:47,077 INFO [LmtpSe...
by czguy
Wed Aug 27, 2014 7:42 am
Forum: Administrators
Topic: Mail going to Junk folder
Replies: 17
Views: 3263

Mail going to Junk folder

[quote user="10330phoenix"]Search for a specific message ID.[/QUOTE]Here is a log excerpt from mailbox.log with a message ID of a message that looks to be delivered into the inbox but is actually diverted to the Junk folder.2014-08-25 19:27:42,785 INFO [qtp1917006373-1075:http://72.14.179....
by czguy
Wed Aug 27, 2014 7:19 am
Forum: Administrators
Topic: Mail going to Junk folder
Replies: 17
Views: 3263

Mail going to Junk folder

[quote user="8141Klug"]What is in the mailbox.log file about the messages going to the Junk folder?[/QUOTE]
I can look, what string should I be parsing for? There's a lot of information in the mailbox.log.
Thanks!
by czguy
Tue Aug 26, 2014 1:57 pm
Forum: Administrators
Topic: Mail going to Junk folder
Replies: 17
Views: 3263

Mail going to Junk folder

I just tried disabling spam checks with this command, restarted the server, and the user's mail still goes to the junk folder.
zmprov ma chrisbush@hcems.com +amavisSpamLover TRUE +amavisBypassSpamChecks TRUE

I'm pulling out my hair here.

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