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  1. Replies
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    deletes are not classified as "real time" events...

    deletes are not classified as "real time" events so you need to wait about 20 minutes for it to take effect or you can select "reconcile now" on the device to push the deletes through immediately.
    ...
  2. Replies
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    9,177

    did you get any errors installing ZCB? might...

    did you get any errors installing ZCB? might want to run the installer again to make sure that there are no DLL conflicts. if you still can't create the profile, you should enable ZCB logging...
  3. Replies
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    5,936

    please enable ZCB logging, reproduce the problem...

    please enable ZCB logging, reproduce the problem and then send the logs to support. the problem is probably in there. also send the BES Agent logs too.
  4. Thread: Sync/Replace GAL

    by alee
    Replies
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    5,180

    this solution will probably cause you to have to...

    this solution will probably cause you to have to reactivate user devices. when you delete the BlackBerryServer profile, you will remove per user meta data that BES stores. if this meta data is...
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    4,595

    for now, you can try to restart the controller...

    for now, you can try to restart the controller service because that "resets" the problem. the issue is actually a dependency that ZCB has on Outlook.

    Bug 31065 – BES Error: GITERROR!...
  6. Replies
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    3,135

    that is not an error. it is legit to ask for a...

    that is not an error. it is legit to ask for a property via MAPI w/o it existing.
    when scanning the logs...exceptions are the easiest ways to track a potential issue unless it is an RPC...
  7. Replies
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    3,143

    the GAL on the server only has two addresses? or...

    the GAL on the server only has two addresses? or only two addresses are being synced?
  8. Replies
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    2,128

    you would need to buy BES vs. Exchange and then...

    you would need to buy BES vs. Exchange and then install ZCB. when you download ZCB, follow the instructions very close.
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    2,159

    check your blackberry device documents about how...

    check your blackberry device documents about how to wipe, what happens when you wipe and how to back up data that you don't want to lose.
  10. Replies
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    ok..so it looks like we need to resync the GAL...

    ok..so it looks like we need to resync the GAL before this starts working. I would prefer that you recreated the BlackBerryServer profile and delete then re-add the users. Deleting the .idm file...
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    hmmm...its possible because they are 2 seperate...

    hmmm...its possible because they are 2 seperate profiles (although against the same account) that are sycned independently. if the BlackBerryServer profile was sycning when the server it was...
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    5,832

    If the users cannot be resolved then a worker...

    If the users cannot be resolved then a worker thread will not be created for them and the devices will not sync. If you have opened Outlook, can you check the GAL to see if all those users are in...
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    3,143

    when you launch the blackberry manager for the...

    when you launch the blackberry manager for the first time after creating the profiles, we need to sync the GAL. this could take a couple of minutes so you might need to wait a bit depending on the...
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    the differences that you see could be due to...

    the differences that you see could be due to syncing problems between the zimbra server and outlook. if you look in your Sync Issues\Local Failures and Server Failures folders...there could be...
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    No...unfortunately those aren't related to the...

    No...unfortunately those aren't related to the issues that you are seeing. Although ZCB tries to look like Exchange to BES, there are some things that are different and BES is smart at trying some...
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    5,936

    If you don't have the ExchangeMapi folder in your...

    If you don't have the ExchangeMapi folder in your program files, you probably installed an older package that sticks the dlls right into \windows\system32.

    but what this means it that you...
  17. IMAP or POP and SMTP

    IMAP or POP and SMTP
  18. Replies
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    14,500

    ZCO creates 2 files per profile. one is the .zdb...

    ZCO creates 2 files per profile. one is the .zdb file and this is similar to the .pst file that Outlook creates. there is also an .idm file which contains some information the ZCO uses. If you...
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    can you run the installer in verbose logging...

    can you run the installer in verbose logging mode?

    msiexec /i [msi name] /lv [output log filename]

    and then send support the logs?
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    you could install another instance of outlook and...

    you could install another instance of outlook and zco on your home computer, you could run the zimbra desktop on your home computer or you could use the zimbra web client from home.

    --Tony
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    every email is very strange. that error has...

    every email is very strange. that error has always been something generated on the server side and it is not representative of an invalid request that is being made by outlook. the fix that we made...
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    you might want to repost this in the mobile...

    you might want to repost this in the mobile forums. it seems that your problems are

    1) ZME client doesn't work for your phone
    2) You want the appt to "auto start" on device reboot.

    both seems...
  23. Replies
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    there should be either a seperate link to the...

    there should be either a seperate link to the docs or there should be a package that has the docs and the installer for ZCB. the docs are not part of the ZCB MSI. if you still can't find the...
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    I would say so but there are a bunch of people...

    I would say so but there are a bunch of people here with enough state to help you out if you have any issues. Support is very knowledgeable regarding the issues that you might run into while...
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    when you download the latest ZCB (BETA 3) there...

    when you download the latest ZCB (BETA 3) there should be some docs that you need to closely follow. the installation order is very important and if you follow them, you shouldn't have any...
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