Based on the log file provided, there was a problem opening msg store for offending user:[20401] (02/13 08:13:01.739):{0x488} {donthorpe@franklinamerican.com} MAPIMailbox::MAPIMailbox(2) - GetMsgStore (0x80004005) failedPlease try restarting BB controller, restarting OS, also you may want to try to ...

I'm pleased to inform that this issue was recently fixed. At this point, zimbra is in process of releasing ZCB 4 where you will be able to find this particular fix along with series of other improvements. You should expect new release to be posted very soon.
Thanks,
-Eugene

Please open support case in regards to the issue (support@zimbra.com). We may need to obtain log files to troubleshoot further.

Please note that BES BETA 3 requires Outlook 2007 and not Office 2003 as specified in installation document. Our customers are encouraged to build new ZCB environment with a clean installation of Outlook 2007. In the same time, upgrading of Outlook 2003 to Outlook 2007 is not recommended as it leave...

At this point i would suggest to make sure that you have latest version of zcb connector and followed proper installation sequense as described in BES connector installation doc:- install latest MAPI/CDO - install BES and latest SP - install Outlook and latest SP - install ZCB and latest SP - provis...

Hi adebnar,Here is a couple of questions that can help troubleshoot the problem:- What version of BES and BES connector are you using? - Can i ask to describe sync problem that you have in more detail. I need more info. Based on your note "if I properly shutdown BES and restart I get one sync a...

Address book duplication issue is intermittent (see Bug 33227). Please contact me at eugene@zimbra.com in case if you have solid reproducible scenario. I will work with you to find the problem.