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Thread: Zimbra Desktop Wont Even Start

  1. #11
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    Done, ID 35978
    thx, bw

    Quote Originally Posted by jmhe View Post
    Zimbar: can you zip up your entire derby directory and send it to us? You may open a bug at Bugzilla Main Page. make sure you check the box of "Make bug visible only to reporter and Zimbra". you can attach the zip file to the bug. Thanks.

    Alternatively, you can save the 3 user data dirs:derby, store, index, and follow these instructions to do a manual uninstall, then do a fresh installation of RC2 (build 1513).

    Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

  2. #12
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    Default New build same error nothing resolves

    Exactly the same Error with the new build. Plus one more error which is now at the end of installation it says Failed to inject zimlets:

    My user account which is gem is an Administrator account as I wrote earlier.

    I Uninstalled my zdesktop_1_0_build_1482_win32.

    Then I deleted :
    C:\Users\gem\AppData\Local\Zimbra
    C:\Users\gem\AppData\Roaming\Yahoo! Inc
    C:\Users\gem\AppData\Roaming\Yahoo!\Yahoo! Zimbra Desktop
    C:\Users\gem\AppData\Roaming\Mozilla\Extensions\zd esktop@zimbra.com

    Then I run "Ccleaner" and "Advanced System Care 3" to remove any obsolute registry key entries and temporary files releated with zimbra installation.

    I restarted my computer and start the new build zdesktop_1_0_build_1513_win32 from scratch. Then I restart my computer after the installation finishes. I checked and and see that “Yahoo Zimbra Desktop Service" is working. Then I tried to start zimbra I get exactly the same error again.

    It tries to open for 3-5 min. then gives this message again:

    [JavaScript Application]
    Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra - Forums.


    When I manually enter my browser "http://localhost:7633/desktop/login.jsp", I see:

    HTTP ERROR: 500
    INTERNAL_SERVER_ERROR
    RequestURI=/zimbra/desktop/login.jsp
    Caused by:
    java.lang.reflect.InvocationTargetException
    at sun.reflect.GeneratedMethodAccessor11.invoke(Unkno wn Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:279)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-2:1236517255116:4d91f6b77979163e
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:277)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:226)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
    at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
    at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
    ... 34 more
    Caused by:
    com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-2:1236517255116:4d91f6b77979163e
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:277)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:226)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
    at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
    at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
    at sun.reflect.GeneratedMethodAccessor11.invoke(Unkno wn Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:279)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Powered by Jetty://


    I lost my hope
    Attached Files Attached Files

  3. #13
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    Default

    off-topic(kinda):
    I never trusted java it has unfinished structure always (even it is the last release) i mean both ms-vm or sun java, both problem makers always, crossplatf?easycode?etc etc?i didnt trust it ever, now also i dont like it.

  4. #14
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    Tallahassee, Florida
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    Angry Same trouble here...

    I was in Zimbra Desktop a little earlier, seemed to be working fine.

    I received a few messages in my inbox. I went to look at one of them, and ZD froze with the spinning donut (Vista Ultimate here).

    Eventually, a message popped up similar to the OP's - cannot contact server, if the problem exists after reinstall, post logs, etc...

    So, here are my logs.

    I have tried everything I can think of... stopped restarted zdesktop service, reinstalled ZD, removed ZD through Add/Remove, and re-installed ZD afterward.

    No joy, still get the error on startup, and cannot use Zimbra Desktop at all.

    I know, I know, ZDesktop has it's own JRE -BUT, I installed Sun Java JRE 6.12 update almost exactly 24 hours ago...seems an interesting coincidence.
    Attached Files Attached Files

  5. #15
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    Can you go to Control Panel->Administrative Tools->Services->Yahoo! Zimbra Desktop Service and try to manually start it?


    Quote Originally Posted by SiliconJunkie View Post
    I was in Zimbra Desktop a little earlier, seemed to be working fine.

    I received a few messages in my inbox. I went to look at one of them, and ZD froze with the spinning donut (Vista Ultimate here).

    Eventually, a message popped up similar to the OP's - cannot contact server, if the problem exists after reinstall, post logs, etc...

    So, here are my logs.

    I have tried everything I can think of... stopped restarted zdesktop service, reinstalled ZD, removed ZD through Add/Remove, and re-installed ZD afterward.

    No joy, still get the error on startup, and cannot use Zimbra Desktop at all.

    I know, I know, ZDesktop has it's own JRE -BUT, I installed Sun Java JRE 6.12 update almost exactly 24 hours ago...seems an interesting coincidence.

  6. #16
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    Thumbs down

    Quote Originally Posted by jmhe View Post
    Can you go to Control Panel->Administrative Tools->Services->Yahoo! Zimbra Desktop Service and try to manually start it?
    Please re-read my original post.

    I have done this already.

    I just tried it again, and same result. Zimbra Desktop will not open.

  7. #17
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    Any errors in Administrative Tools->Event Viewer->System ?


    Quote Originally Posted by SiliconJunkie View Post
    Please re-read my original post.

    I have done this already.

    I just tried it again, and same result. Zimbra Desktop will not open.

  8. #18
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    Yes, I found the following events, which is just about the time Y!ZD crashed with the error message and stopped working.

    I edited the hosts file, and replaced the 127.0.0.1 localhost entry as suggested on another thread, but that didn't immediately help.

    The second event below seems to hold more useful information about the problem. I did not make any security setting changes on my computer, and I have full admin rights on the machine as well.

    It looks like a Windows Defender update (which I ran just prior to the trouble with Y!ZD) caused the application to crash.

    Another Defender update is installing now....stand by
    .
    .
    .
    .
    and now... Y!ZD is operational again.

    Thanks, Microsoft; geesh!

    -------------------

    Log Name: System
    Source: Microsoft-Windows-Windows Defender
    Date: 3/9/2009 2:49:02 PM
    Event ID: 3004
    Task Category: None
    Level: Warning
    Keywords: Classic
    User: N/A
    Computer: COMPUTERNAME
    Description:
    Windows Defender Real-Time Protection agent has detected changes. Microsoft recommends you analyze the software that made these changes for potential risks. You can use information about how these programs operate to choose whether to allow them to run or remove them from your computer. Allow changes only if you trust the program or the software publisher. Windows Defender can't undo changes that you allow.
    For more information please see the following:
    Not Applicable
    Scan ID: {8C0BFCC2-BAEC-449E-9BEF-BC971AC57B55}
    User: NETWORK\my username
    Name: Unknown
    ID:
    Severity ID:
    Category ID:
    Path Found: processid:5452;service:Yahoo! Zimbra Desktop Service;file:C:\Users\my username\AppData\Local\Zimbra\zdesktop\zdesktop.ex e
    Alert Type: Unclassified software
    Detection Type:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Windows Defender" Guid="{11CD958A-C507-4EF3-B3F2-5FD9DFBD2C78}" EventSourceName="WinDefend" />
    <EventID Qualifiers="0">3004</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-03-09T18:49:02.000Z" />
    <EventRecordID>234642</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>COMPUTERNAME</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="Product Name">%%827</Data>
    <Data Name="Product Version">1.1.1600.0</Data>
    <Data Name="Scan ID">{8C0BFCC2-BAEC-449E-9BEF-BC971AC57B55}</Data>
    <Data Name="Unused">
    </Data>
    <Data Name="Unused">
    </Data>
    <Data Name="Unused">
    </Data>
    <Data Name="Unused">
    </Data>
    <Data Name="Domain">NETWORK</Data>
    <Data Name="User">my username</Data>
    <Data Name="SID">S-1-5-21-1515543564-972304797-284515509-1111</Data>
    <Data Name="Threat Name">Unknown</Data>
    <Data Name="Threat Id">
    </Data>
    <Data Name="Threat Severity">
    </Data>
    <Data Name="Threat Category">
    </Data>
    <Data Name="FWLink">%%832</Data>
    <Data Name="Path Found">processid:5452;service:Yahoo! Zimbra Desktop Service;file:C:\Users\<my username>\AppData\Local\Zimbra\zdesktop\zdesktop.e xe</Data>
    <Data Name="Threat Classification Index">0</Data>
    <Data Name="Threat Classification">%%807</Data>
    <Data Name="Unused">
    </Data>
    <Data Name="Unused">
    </Data>
    <Data Name="Detection Type Index">
    </Data>
    <Data Name="Detection Type">
    </Data>
    </EventData>
    </Event>

    -------------------------------

    And...this event:

    Log Name: System
    Source: Service Control Manager
    Date: 3/9/2009 2:49:00 PM
    Event ID: 7030
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: COMPUTERNAME
    Description:
    The Yahoo! Zimbra Desktop Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7030</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-03-09T18:49:00.000Z" />
    <EventRecordID>234640</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>COMPUTERNAME</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">Yahoo! Zimbra Desktop Service</Data>
    </EventData>
    </Event>

  9. #19
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    Smile Confirmed

    I also had a note in Window's Defender that something has attempted to modify the HOST file and did something to remove any malacious malware.

    The result was zimbra unable to load.

    Last user stated he updated windows defender and the problem was resolved.

    Attempting similar fix. Can I get a link to what was necessary in regards to fixing the host file? If no response, will search and post here to share for others.

    Thank you for sharing the resolution.

    May suggest zimbra talk to microsoft to make sure that zimbra won't be considered malware in the future.

    -------Thanks SiliconJunkie----------- (for below post)

    Summarized Solution here.
    http://www.zimbra.com/forums/general...osts-file.html
    Last edited by dynomite; 03-10-2009 at 01:44 PM.

  10. #20
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    Open the hosts file in Notepad. The hosts file is found in &#37;systemroot%\system32\drivers\etc

    Good luck.

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