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Thread: [SOLVED] system failure: exception during auth

  1. #1
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    Default [SOLVED] system failure: exception during auth

    I want to upgrade my secondary server despite possible issues, just to figure out all steps before upgrading main mail server of my company.
    Now my zimbra 6 is running under ubuntu 8.04 x64 virtual machine.
    There is two options - upgrade zimbra first or ubuntu.
    I am going to try upgrading zimbra first and ubuntu after. If it won't be good I can revert snapshot and try another way

  2. #2
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    upgrade to 7.0.0 went well, but many items in admin panel don't work, throwing error:
    Server error encountered Message: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22} Error code: service.FAILURE Method: [unknown] Details:soap:Receiver

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by pingwin View Post
    upgrade to 7.0.0 went well, but many items in admin panel don't work, throwing error:
    Server error encountered Message: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22} Error code: service.FAILURE Method: [unknown] Details:soap:Receiver
    What does this have to do with the original thread? You should have started a new thread for this.

    Try looking at your certificates and see if they're expired.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
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    Default zimbraAdmin issue after upgrade to 7.0.0

    After upgrade many items of admin panel do not work

    Message: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22} Error code: service.FAILURE Method: [unknown] Details:soap:Receive
    Tried recreating and installing certificates with commands

    zmcertmgr createca -new
    zmcertmgr createcrt -new -days 365
    zmcertmgr deploycrt self
    zmcertmgr deployca
    zmcertmgr viewdeployedcrt
    It did not help

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    Don't start a new thread for every post n this topic when I've already move your original into a new thread!!

    Look in the log files and see what errors there are and don't post one line out-of-context.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
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    I am sorry, I won't.

    found in mailbox.log
    2011-03-02 20:39:29,201 INFO [btpool0-3://mail.domain.com:7071/service/admin/soap/GetMailQueueInfoRequest] [name=admin@domain.com;mid=17;ip=192.168.100.167;ua =ZimbraWebClient - SAF3 (Win);] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22}
    ExceptionId:btpool0-3://mail.domain.com:7071/service/admin/soap/GetMailQueueInfoRequest:1299091169200:1a971181a660 f057
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:193)
    at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteMa nager.java:127)
    at com.zimbra.cs.service.admin.GetMailQueueInfo.handl e(GetMailQueueInfo.java:52)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:401)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:276)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:157)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: java.io.IOException: auth failed
    at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:186)
    ... 37 more
    2011-03-02 20:39:29,280 ERROR [{RemoteManager: mail.domain.com->zimbra@mail.domain.com:22}-zmqstat deferred] [] rmgmt - error when scanning mail queue deferred on host mail.domain.com
    com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22}
    ExceptionId:{RemoteManager: mail.domain.com->zimbra@mail.domain.com:22}-zmqstat deferred:1299091169280:1a971181a660f057
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:193)
    at com.zimbra.cs.rmgmt.RemoteManager.executeBackgroun d0(RemoteManager.java:89)
    at com.zimbra.cs.rmgmt.RemoteManager.access$000(Remot eManager.java:36)
    at com.zimbra.cs.rmgmt.RemoteManager$1.run(RemoteMana ger.java:114)
    at java.lang.Thread.run(Thread.java:662)
    Caused by: java.io.IOException: auth failed
    at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:186)
    ... 4 more

  7. #7
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    I upgraded my zcs to 7.0.1 today and I steel see those errors on administration page.

    mailbox.log shows java.io.IOException: auth failed during requests GetCertRequest BatchRequest GetMailQueueInfoRequest

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by pingwin View Post
    I upgraded my zcs to 7.0.1 today and I steel see those errors on administration page.

    mailbox.log shows java.io.IOException: auth failed during requests GetCertRequest BatchRequest GetMailQueueInfoRequest
    have you searched the forums or tried this Mail Queue Monitoring - Zimbra :: Wiki
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
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    Thank you, this article is the solution.

  10. #10
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    I fixed this problem (getting the "system failure exception during auth Remote Manager" etc error) by installing and configuring OpenSSH. I would always get the error when trying to view the Server Settings and Mail Queues areas of the Zimbra Administration controls.
    You might think that the Zimbra folks could mention that the sshd daemon is required for the Admin console to work right, since it's not installed by default in Ubuntu, and they recommend certain distros of Ubuntu that don't come with sshd running.
    But thanks to these forums, I got it resolved.

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