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Thread: I get a blank page when trying to access the admin web UI

  1. #1
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    Question I get a blank page when trying to access the admin web UI

    Ok this is really odd and almost certainly a corner case. I'm running a MBP with both FF beta and Safari web client. Server is 4.10GA on Ubunto.
    Whenever I try to access our zimbra Admin web UI from this machine I get the awful beige background but no login box and the page says done loading.
    I cleared my cache and all my cookies in both clients. I get the same thing back in both safari and FF.
    I can fire up VMware and access the admin UI fine through IE or FF in the windows session. So it's something OS/browser specific but for the life of me I can't figure out what.
    The user web interface works fine this only happens on the admin ui. Nothing is obviously out of whack on any settings there is no fire wall or proxy issues (happens from home, work wherever).
    It's s bit inconvenient to work like this (and I'm not sure when it started it's not obviously tied to a particular event, like a upgrade or patch).

    I thought maybe a java thing but updating that didn't seem to help anything and I would think that would impact the user client UI too. Yet...

    I see in the FF error console "Error:resp.getversioninforesponse has no properties ~/js/zimbraadmin_alljs.zgz$v=071117110719 line: 10737

    Anyway if anyone has a pointer or has seen this issue before I would be much obliged.

    thanks

    -Griffon
    zimbranogo.jpg
    Last edited by griffon; 12-19-2007 at 05:37 PM.

  2. #2
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    Default

    You might take a look at zimbra.log in /var/log and see if there are any errors with the timestamp of your event. . .might give us a clue where to start looking.

  3. #3
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    Default Did you ever figure this out. Mines been doing it forever

    Quote Originally Posted by dwmtractor View Post
    You might take a look at zimbra.log in /var/log and see if there are any errors with the timestamp of your event. . .might give us a clue where to start looking.
    4.5.5 on CentOS was working then started getting the blank page.
    Upgraded to 5 today and still getting a blank page.

    thanks

  4. #4
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    Can you make sure your cache is cleared, and install firebug:
    https://addons.mozilla.org/en-US/firefox/addon/1843

    And look for errors?

  5. #5
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    CentOS 5. And, yeah, I know it's not supported. I've been trying to demo to my boss since spring! Like I said, it was working fine and now nothing.

  6. #6
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    WOW!
    Now that's a fast response!
    I have cleared the cache with no results. I'll try the firebug now. What's it do?

  7. #7
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    Checks for errors better than firefox does nativly.

    And not a sinlge word about CentOS. How about that

  8. #8
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    pretty cool tool!
    thank you for leaving the centos out; my boss won't let me spend the money on the rhel until i've shown him how good zimbra is and i'm not sure i can show him that without the rhel! a vicious circle that.
    it's displaying some type of soap error. i'll post as best i can momentarily:

  9. #9
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    <html>

    <head>

    <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"/>

    <title>Error 503 SERVICE_UNAVAILABLE</title>

    </head>

    <body>

    <h2>HTTP ERROR: 503</h2><pre>SERVICE_UNAVAILABLE</pre>

    <p>RequestURI=/service/admin/soap/BatchRequest</p>

    <p><i><small><a href="http://jetty.mortbay.org">Powered by jetty://</a></small></i></p>

  10. #10
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    POST https://192.168.1.235:7071/service/a...p/BatchRequest 503(47ms)
    ------------------------------------------------------------------------------------------------------------------------------------------------
    <html>

    <head>

    <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"/>

    <title>Error 503 SERVICE_UNAVAILABLE</title>

    </head>

    <body>

    <h2>HTTP ERROR: 503</h2><pre>SERVICE_UNAVAILABLE</pre>

    <p>RequestURI=/service/admin/soap/BatchRequest</p>

    <p><i><small><a href="http://jetty.mortbay.org">Powered by jetty://</a></small></i></p>
    ------------------------------------------------------------------------------------------------------------------------------------------------
    <html>

    <head>

    <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"/>

    <title>Error 503 SERVICE_UNAVAILABLE</title>

    </head>

    <body>

    <h2>HTTP ERROR: 503</h2><pre>SERVICE_UNAVAILABLE</pre>

    <p>RequestURI=/service/admin/soap/BatchRequest</p>

    <p><i><small><a href="http://jetty.mortbay.org">Powered by jetty://</a></small></i></p>
    ------------------------------------------------------------------------------------------------------------------------------------------------

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