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Thread: [SOLVED] Moving email in a shared folder to subfolder (drag&drop) - already solve

  1. #1
    Join Date
    Mar 2007
    Location
    Austin
    Posts
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    Rep Power
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    Default [SOLVED] Moving email in a shared folder to subfolder (drag&drop) - already solve

    I'm getting a problem that sounds exactly like Bug 23785 - Drag n drop does not work between shared mail folder and its subfolder - but I'm getting a different error message. Is this the same issue? If so, it looks like it's already going to be in 5.0.3

    I'm trying to move an email from Shared folder 'reports' to a subfolder, and the webclient gives the following:

    Code:
    msg: cannot apply tag "\Copied" to item 1220
    code: mail.CANNOT_TAG
    method: MsgActionRequest
    detail: soap:Sender
    trace: com.zimbra.cs.mailbox.MailServiceException: cannot apply tag "\Copied" to item 1220 Code:mail.CANNOT_TAG at com.zimbra.cs.mailbox.MailServiceException.CANNOT_TA...
    Looking at the server logs, I see:

    Code:
    2008-03-12 10:50:04,794 INFO  [btpool0-88] [name=aarmagost@bexp3d.com;aname=admin@bexp3d.com;mid=2;ip=192.168.1.74;ua=ZimbraWebClient - FF3.0 (Linux)/5.0.2_GA_1975.RHEL5_64;] SoapEngine - handler exception
    com.zimbra.cs.mailbox.MailServiceException: cannot apply tag "\Copied" to item 1220
    Code:mail.CANNOT_TAG
            at com.zimbra.cs.mailbox.MailServiceException.CANNOT_TAG(MailServiceException.java:314)
            at com.zimbra.cs.mailbox.MailItem.alterTag(MailItem.java:1515)
            at com.zimbra.cs.mailbox.MailItem.copy(MailItem.java:1684)
            at com.zimbra.cs.mailbox.Message.copy(Message.java:492)
            at com.zimbra.cs.mailbox.Mailbox.copy(Mailbox.java:4388)
            at com.zimbra.cs.service.mail.ItemActionHelper.executeLocal(ItemActionHelper.java:357)
            at com.zimbra.cs.service.mail.ItemActionHelper.schedule(ItemActionHelper.java:314)
            at com.zimbra.cs.service.mail.ItemActionHelper.COPY(ItemActionHelper.java:111)
            at com.zimbra.cs.service.mail.ItemAction.handleCommon(ItemAction.java:127)
            at com.zimbra.cs.service.mail.MsgAction.handle(MsgAction.java:43)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:342)
            at com.zimbra.soap.DocumentHandler.proxyRequest(DocumentHandler.java:401)
            at com.zimbra.soap.DocumentHandler.proxyRequest(DocumentHandler.java:385)
            at com.zimbra.cs.service.mail.ItemAction.proxyRemoteItems(ItemAction.java:187)
            at com.zimbra.cs.service.mail.ItemAction.handleCommon(ItemAction.java:100)
            at com.zimbra.cs.service.mail.MsgAction.handle(MsgAction.java:43)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:342)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:208)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:113)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:272)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:174)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
            at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
            at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
            at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
            at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
            at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
            at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
            at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
            at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
            at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.Server.handle(Server.java:313)
            at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
            at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
            at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
            at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
            at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
            at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    This is only when we're trying d&d, the Move menu option works fine. I'm assuming that this should be a move instead of a copy, since the subfolder is on the same account as the shared folder.

  2. #2
    Join Date
    Aug 2005
    Posts
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