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Thread: Thunderbird/IMAP Client and Saving to Sent

  1. #1
    Join Date
    Mar 2008
    Milwaukee, WI
    Rep Power

    Default Thunderbird/IMAP Client and Saving to Sent

    My apologies, but I don't have any logs to contribute. I'm currently advanced support for our school's new Zimbra based environment and we're seeing some odd behavior. I'm wondering if any others are seeing the following behavior as well:

    We have been experiencing problems to saving to sent mail from Thunderbird, mainly. Messages go through and it doesn't seem to matter whether users are connected via unsecure or SSL connection to our IMAP ports. Thunderbird times out or experiences a problem writing to a user's local folder during the sending process. It spits back a "Copy Failed" and asks the user if they'd like to try again. This process can take a long time. This normally happens to email with attachments but has been known to happen to standard text email as well.

    In addition, copying mail from local folders to the Zimbra environment via IMAP can timeout with attachments (small ones under 2MB), sometimes after the error passes, multiples will have been created leading me to believe that what we're seeing is indexing related.

    If anyone has any ideas if it's server settings we can change or any other ideas, please let me know. Thanks for you times guys and gals, just wish I could get my sent mail to save to the proper place.

  2. #2
    Join Date
    May 2006
    Rep Power


    Can we get some mailbox.log snips or TB logs for an affected account?
    zmprov aal zimbra.imap debug
    It's automatically removed on next restart or 'ral' turns it off, 'gal' lists currently enabled on the account, 'gaal server' spits them all out, and other logging levels are listed here.
    -Is your ZCS version still 5.0.4 (profile) & TB version as well?

  3. #3
    Join Date
    Aug 2007
    Rep Power


    This issue seems to be related to proxy IDLE timeout.

    It's now opened as support case 23987.

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