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Thread: Filters not working from local accounts.

  1. #11
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    What I find is that it not only does not work from local addresses, but from some external addresses aswell. If that sheds any light on the issue. May have something to do with how it displays the header information on the E-Mail, from field i.e. sometimes joeblow@someplace.com vs. Joe Blow.

  2. #12
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    "From:" is "toto@test.fr" File into folder: "Toto"
    does not work

    "From:" contains "toto@test.fr" File into folder: "Toto"
    works

    The email's header is Toto <toto@test.fr> so that's why the first rule does not work ?

    The problem is that the fisrt is automatic when you right ckick on a sender message email and click add a rule.

  3. #13
    phoenix is offline Zimbra Consultant & Moderator
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    OK, I've just tested it using the 'add rule' from the message and it still works. When you add a rule via this method it gets placed at the end of the rules, are you sure that the rule it follows doesn't have 'Do not process additional rules' checked? That will stop the rules processing and you filter won't work - that's the only way I can get it to fail.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #14
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    OK phoenix, I have made the test with only one rule and there is the problem.

    What's your email's header "From:" ?

    Is it "Toto <toto@test.fr>" or "<toto@test.fr>" for example ?

  5. #15
    phoenix is offline Zimbra Consultant & Moderator
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    If I show the original message the From: header is in the form test@domain.com - that gets filed OK.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #16
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    If I show the original message the From: header is in the form test@domain.com - that gets filed OK.
    That's why the filter rule works the header From: contains only test@domain.com

  7. #17
    phoenix is offline Zimbra Consultant & Moderator
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    Then I'm a bit confused (nothing unusual there!), why is the From in your example showing "Toto <toto@test.fr>"? AFAIK, that shouldn't be like that for a local account?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #18
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    That's a local account but GAL is external LDAP, so that's why, I suppose, there is "Toto <toto@test.fr>" and not "toto@test.fr"

  9. #19
    phoenix is offline Zimbra Consultant & Moderator
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    So in your case the From filter should always be 'contains' and not 'is', so this does look like the bugzilla entry that Matt mentioned earlier. Personally I almost never us 'is' as you can get tripped-up with it, I tend to use 'contains' and the filter further if necessary.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #20
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    So in your case the From filter should always be 'contains' and not 'is'
    It's the default choice when you use 'add rule' (right ckick on the sender email) from the message

    I tend to use 'contains' and the filter further if necessary.
    That's what I do too

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