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Thread: External pop3 does not run automatically

  1. #1
    Join Date
    May 2009
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    Default External pop3 does not run automatically

    I've installed zcs open source edition and all works quite well.

    I've a strange thing about pop3 external connection of some users.

    Some users received correctly external email every x minutes. But some user don't receive external pop3 email automatically and must click on "download external email" button.

    I've set the same property for all users.

    What can i control for understand the problem?

    Thank's

  2. #2
    Join Date
    Mar 2009
    Posts
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    Default

    Here's my notes from dealing with the same thing for a user with an external POP3 account:

    _____________________________________________
    zmprov gds some.user@ourcompany.com
    the "gds" is GetDataSource. This will show the following output:


    # name Usinternet
    # type pop3
    objectClass: zimbraDataSource
    objectClass: zimbraPop3DataSource
    zimbraDataSourceConnectionType: cleartext
    zimbraDataSourceEmailAddress: some.user@usinternet.com
    zimbraDataSourceEnabled: TRUE
    zimbraDataSourceFolderId: 2
    zimbraDataSourceHost: mail.usinternet.com
    zimbraDataSourceId: f0a3705d-be6c-453a-b00d-203aaace23e0
    zimbraDataSourceLeaveOnServer: FALSE
    zimbraDataSourceName: Usinternet
    zimbraDataSourcePollingInterval: 10m
    zimbraDataSourcePort: 110
    zimbraDataSourceType: pop3
    zimbraDataSourceUseAddressForForwardReply: TRUE
    zimbraDataSourceUsername: someuserel
    zimbraPrefDefaultSignatureId: 2d2ae3cd-01f6-4df8-9e8f-28ce75d6985f
    zimbraPrefFromAddress: someuser@ourcompany.com
    zimbraPrefFromDisplay: Some User
    zimbraPrefReplyToAddress: some.user@ourcompany.com
    zimbraPrefReplyToDisplay: Some User

    # name Our Company
    # type pop3
    objectClass: zimbraDataSource
    objectClass: zimbraPop3DataSource
    zimbraDataSourceConnectionType: cleartext
    zimbraDataSourceEmailAddress: someuser@ourcompany.com
    zimbraDataSourceEnabled: TRUE
    zimbraDataSourceFolderId: 2
    zimbraDataSourceHost: mail.airstreamcomm.net
    zimbraDataSourceId: dec885e4-6dcf-480f-999f-68d035609551
    zimbraDataSourceLeaveOnServer: TRUE
    zimbraDataSourceName: Our Company
    zimbraDataSourcePollingInterval: 3m
    zimbraDataSourcePort: 110
    zimbraDataSourceType: pop3
    zimbraDataSourceUsername: ourcompanysomeuser
    zimbraPrefFromAddress: someuser@freya.ourcompany.net
    zimbraPrefFromDisplay: Some User

    So, to modify the time that the Our Company account will be checked, we're going to manually modify the value of "Our Company" (listed in output above as zimbraDataSourceName and as #name Our Company).

    zmprov mds some.user@ourcompany.com "Our Company" zimbraDataSourcePollingInterval 3m

    The "mds" is ModifyDataSource. We choose the portion of the account to modify with "Our Company", followed by the datatype to be modified, followed by the new value.

    ______________________________________


    These notes were intended to remind me of what command did what and provide concrete examples, but this just happens to be the modification that you probably need.

    Just provide the name of the data source and give it a polling interval value. My example will check the Our Company account every 3 minutes. I do remember reading a comment that checking external accounts can be resource intensive, so you may want to have their external accounts checked at a rate of once every 10 minutes or so and see if your server load looks good. With our little company, it hasn't made any noticeable difference.

    Hope this helps you out!

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