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Thread: Palm Pre SSL Cert issue

  1. #1
    Join Date
    Sep 2007
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    Default Palm Pre SSL Cert issue

    I have a self signed SSL certificate and I exported it and imported on my pre and I still get a certificate error if I let my pre set up my server automatically then change the account information.

    If I set up the account manually I get "Unable to validate account settings. Please check the settings and try again"

    I have tried with both ssl and tls encryption.

    Any ideas would be greatly appreciated.

    It works fine on any half decent desktop client. I just select imap and then tls and accept the certificate and I'm off to the races.


  2. #2
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Vannes, France
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    You don't say whether this is with Zimbra NE version, IMAP or POP3 connection or what? When you've set the account manually, have you entered all the correct details including the correct port number?


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Join Date
    Sep 2007
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    Default oops

    Sorry about that.

    I am using imap. I have tried tls with 143/25 and ssl with 993/465. I would prefer tls and that is what my desktop clients are using.

  4. #4
    Join Date
    Apr 2009
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    I bought an SSL cert from godaddy for $13 because I could not get it to work either.

  5. #5
    Join Date
    Jun 2009
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    Default Go Daddy certificate worked with the PRE

    Let me know if ti worked, I'm having the same problem.

  6. #6
    Join Date
    Aug 2007
    Chicago Area, USA
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    You guys should have looked in the Mobile section of the forums. Several people have had their Pre's working with self-signed certs since the day it was released.

    These are the instructions I used for my Windows Mobile devices and I imported the same cert into my Pre. I use EAS sync without any issues, but I have a buddy who is doing IMAP to Zimbra and he has no issues either. Don't go buy a cert because you have a Pre, there is no need.

    1. Copy your [ZIMBRA INSTALLATION DIRECTORY]/ssl/zimbra/ca/ca.pem file to a safe location.
    2. Run this command on the file you copied, it shouldn't change the original.pem file, but it's better to be safe than sorry!

    openssl x509 -in ca.pem -inform PEM -out MyCertificate.crt.cer -outform DER

    3. Copy the new MyCertificate.crt.cer file to your Windows Mobile device (Pre in this case).

    Follow this Palm article for the remainder of the steps
    Palm Support : Installing self-signed certificates
    Release 6.0.2_GA_1912.UBUNTU8_64 UBUNTU8_64 NETWORK edition + Mobile Option
    Activesync with Moto Q9C, HTC Touch Pro, Palm Pro, & Palm Pre

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