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Thread: Too easily to accidentally erase contacts

  1. #1
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    Default Too easily to accidentally erase contacts

    Hello Zimbra users:

    I am experiencing a lot of frustration with the fact that it's way too easy to accidentally erase a contact in Address Book.

    While on the phone with contacts I frequently modify Notes. The only way to edit contact information (notes, etc.) is to double-click on the contact to open its full window view. The problem is that when looking at the contact from a list (not double-clicking on it), I can highlight text as if I were able to erase it, and if I hit Delete, it deletes the entire contact, not the highlighted text. And worse still, the deleted contact doesn't go to the trash, it is deleted permanently and can't be recovered.

    I see two solutions:

    1) Make it impossible to delete a contact so easily. When a user tries to delete a contact, a pop-up window should ask "Do you really want to do this?"

    2) Make it possible to edit text of a contact file without having to double-click on the contact. That way if I want to delete some text in Notes, the whole contact doesn't get erased - just the text I want to delete.

  2. #2
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    Arrow

    Quote Originally Posted by mgarfein View Post
    if I hit Delete, it deletes the entire contact, not the highlighted text. And worse still, the deleted contact doesn't go to the trash, it is deleted permanently and can't be recovered.
    Since contacts are moved into the Trash when you press delete, maybe you have a configuration issue that you need to fix.

  3. #3
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    Hi Edwin & thanks for the suggestion. Actually I already looked into that but I can't find any place in Preferences/Address Book where I configure how to manage deleted contacts. When contacts are accidentally deleted, they simply don't appear in the Trash. If you have any other suggestions, please advise. Thanks & best regards.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by mgarfein View Post
    When contacts are accidentally deleted, they simply don't appear in the Trash.
    Create a test Contact in your Address Book with any name you like, go to the contact and then Delete it. On the left panel under Address Book you'll see a Trash folder, click on that and you should see your deleted Contact. Right-click on it and then Move it back to your Contacts folder.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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