Results 1 to 2 of 2

Thread: Unable to determine enabled services from ldap.

  1. #1
    Join Date
    Feb 2010
    Rep Power

    Default Unable to determine enabled services from ldap.

    11AM PST the mail server suddenly stopped responding due to LDAP error. When we restarted the zimbra services (zmcontrol stop / start) we get this message below. The result is that we're unable to browse or get to the Zimbra login page at all.

    Unable to determine enabled services from ldap.
    Enabled services read from cache. Service list may be inaccurate.

    After hours of attempts to restore the services, I decided to reinstall (upgrade using the same version installer). I was able to restore the server at full state with the login page online. However, when I login using my account (Zimbra Collaboration Suite Log In) it gives me another error message, which is "A network service error has occurred." It won't log me in using the existing account. Below is the actual backend error message from the logs.

    2010-02-23 08:23:32,275 WARN [btpool0-1] [ua=zclient/5.0.5_GA_2201.F7;oip=;] SoapEngine - handler exception
    at com.zimbra.cs.account.ZimbraAuthToken.<init>(Zimbr
    at com.zimbra.cs.account.ZimbraAuthToken.<init>(Zimbr
    at com.zimbra.cs.account.ZimbraAuthToken.<init>(Zimbr
    at com.zimbra.cs.account.AuthToken.getAuthToken(AuthT
    at com.zimbra.cs.service.account.Auth.handle(Auth.jav a:129)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:250)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se
    at org.mortbay.jetty.handler.ContextHandler.handle(Co
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(
    at org.mortbay.jetty.handler.HandlerCollection.handle (
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha
    at org.mortbay.jetty.Server.handle(
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt
    at org.mortbay.jetty.HttpConnection$ ntent(
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec
    at org.mortbay.thread.BoundedThreadPool$ n(

    Zimbra CLI - Mailbox Reindexing

    [zimbra@mail ~]$ zmprov rim start
    Exception in thread "main" java.lang.NullPointerException
    at com.zimbra.cs.account.soap.SoapProvisioning.reInde x(
    at com.zimbra.cs.account.ProvUtil.doReIndexMailbox(Pr
    at com.zimbra.cs.account.ProvUtil.execute(ProvUtil.ja va:723)
    at com.zimbra.cs.account.ProvUtil.main( 1974)

    When I created a new user (, el1jah) I was able to login. But when using the existing accounts it won't. We need to be able to login using the old account to view/retrieve our existing mails.

  2. #2
    Join Date
    May 2009
    Rep Power


    May be hostname in your machine isn't match with your zimbra hostname, triying to find zimbra_server_hostname in /opt/zimbra/conf/localconfig.xml and change to your old hostname.

Similar Threads

  1. Replies: 48
    Last Post: 09-18-2012, 08:49 AM
  2. Unable to determine enabled services from ldap.
    By matkordell in forum Administrators
    Replies: 1
    Last Post: 02-16-2010, 03:56 AM
  3. [SOLVED] install zcs 6 beta1 / centos 5.3 - LDAP FAIL
    By powrrrplay in forum Installation
    Replies: 7
    Last Post: 04-24-2009, 09:15 AM
  4. LDAP Cannot bind on migration to new server
    By neekster in forum Migration
    Replies: 23
    Last Post: 03-09-2009, 02:08 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts