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Thread: inbound mail not going to inbox

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  1. #1
    Join Date
    Feb 2007
    Location
    Washington, DC area
    Posts
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    Default inbound mail not going to inbox

    Background: A user tried to move older mail from inbox to a newly created folder using a filter (preferences->filters). The user encountered the following error:

    method: ApplyFilterRulesRequest
    msg: system failure: Unable to evaluate script
    code: service.FAILURE
    detail: soap:Receiver
    trace: btpool0-159://mail.xxx.com:450/service/soap/ApplyFilterRulesRequest:1277648884780:89cf83ff866c a71f
    request:

    zzz@xxx.com0_a5141369bbce3dda7ced3f2591adfb0d114d2ab7_69643d3 3363a31303136353261392d383364302d343031382d3931373 02d3035653931623661646165373b6578703d31333a3132373 73635303132343733323b6169643d33363a343164376538653 72d646637662d346661312d383239362d33373330316638333 93937303b747970653d363a7a696d6272613bin:"inbox"

    --

    Now, all the inbound mail is going to this newly created folder rather than to the "inbox".

    What can be done?

  2. #2
    Join Date
    Jan 2010
    Posts
    161
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    Default

    One remove the filter!

    Secondly confirm the mail fileter was constructed in this manor;

    If ( Any ) of the following conditions are met:

    (Subject; From) (Conatins) Email address

    Perfrom the following actions:

    (file into Folder)

    Browse to the folder you wish to designate.
    Un check do not process additional filters.

    Please confirm this was the rule used. If you selected ALL email, then all email will filter into the specified folder.

  3. #3
    Join Date
    Feb 2007
    Location
    Washington, DC area
    Posts
    12
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    Default

    Removed the filter and it solved the problem of incoming email not going to the inbox.

    Thaks for the quick help.

  4. #4
    Join Date
    Jan 2010
    Posts
    161
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    Default

    NP i am glad to have helped. I can, if requesting, can help in creating a filter of your choice if possible.

    Please kep me posted.

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