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Thread: Some emails delayed

  1. #1
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    Default Some emails delayed

    For one user, some internal emails are not showing up until up to a few hours have they have been sent. This doesn't happen very often, but it occurs enough to be a serious problem. Any idea how I troubleshoot this?

    Thanks

  2. #2
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    AFS-vpr,

    Internal email routing should be instant.

    Is this user using the Zimbra Web Client or the desktop client?

    Best Regards,
    Hosted Zimbra Service and ActiveSync with
    www.SaasHost.net

  3. #3
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    She is using the web client.

  4. #4
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    Internal routing of messages, as said in my previous post, should be instant.

    This is of course based on you and the sender being on the same domain. The composed email message is not sent out using the SMTP server and rather routed to the internal mailbox.

    I would start by checking with your provider to see if they had maintenance that day or temporary interrupt in service.

    Keep me posted.
    Hosted Zimbra Service and ActiveSync with
    www.SaasHost.net

  5. #5
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    Quote Originally Posted by SpiderTech View Post
    Internal routing of messages, as said in my previous post, should be instant.

    This is of course based on you and the sender being on the same domain. The composed email message is not sent out using the SMTP server and rather routed to the internal mailbox.

    I would start by checking with your provider to see if they had maintenance that day or temporary interrupt in service.

    Keep me posted.
    This is all within the same domain. I am the "provider" in this case, so I know that the server was working normally, at least as far as I can tell. Thanks for the response.

  6. #6
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    Since this was internal, a standard firewall program, such as Tumbleweed, will not log a delay in the event logs.

    However, the server should have these logs if they have not already been discarded. These logs may show you what caused the delay especially if the user was given a delayed noticed generated by the server.

    Hope this helps,
    Hosted Zimbra Service and ActiveSync with
    www.SaasHost.net

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