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Thread: Can't login to Hosted Demo

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  1. #1
    Join Date
    Oct 2005
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    Default Can't login to Hosted Demo

    After clicking the "Skip Registration, Go to Demo" button, I see the captcha image, and after I type the characters and submit, I wait a while, and then I always get a login window in which I don't know what to enter.

    What am I doing worng?
    Is it because I have a comany firewall?

    I tried this with both IE 6 and Firefox 1.0.7.

    Thanks,
    Splintor

  2. #2
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    Default

    Does it say session expired? Can you try adding ?debug=1 to the URL that it takes you too? This will open a popup debug window that should have more info. When it's working right you'll end up and the inbox and not even see a login page.

  3. #3
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    Default

    Yes, it does say: Your session has expired. Please login again.

    Adding ?debug=1 to the URL (http://demo4.zimbra.com/zimbra/mail) opened a window with "Branch: main".

    Refreshing the window, brought this:
    _confirmExitMethod, received unload event

    Debugging new window
    Branch: main

    REQUEST


    <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope">

    <soap:Header>

    <context xmlns="urn:zimbra">

    <authToken xmlns="">
    0_4c7c089a96c2d53f187cd417d2612b39ce32b8ea_69643d3 3363a37613866306232332d343632352d313164612d6233633 92d3739313637613230303263613b6578703d31333a3131333 03333373337343538303b
    </authToken>
    <format xmlns="" type="js"/>
    </context>
    </soap:Header>
    <soap:Body>

    <GetInfoRequest xmlns="urn:zimbraAccount"/>
    </soap:Body>
    </soap:Envelope>
    Clear Debug Window

    REQ. HEADER: Content-Type - application/soap+xml; charset=utf-8

    ROUND TRIP TIME: 5368

    RESPONSE


    Body: {
    GetInfoResponse: {
    attrs: {
    attr: [
    0: {
    _content: "Dan Demouser",
    name: "displayName"
    },
    1: {
    _content: "2m",
    name: "zimbraMailMinPollingInterval"
    },
    2: {
    _content: "0",
    name: "zimbraMailIdleSessionTimeout"
    },
    3: {
    _content: "10485760",
    name: "zimbraMailQuota"
    },
    4: {
    _content: "0",
    name: "zimbraContactMaxNumEntries"
    },
    5: {
    _content: "TRUE",
    name: "zimbraFeatureContactsEnabled"
    },
    6: {
    _content: "FALSE",
    name: "zimbraFeatureGalEnabled"
    },
    7: {
    _content: "TRUE",
    name: "zimbraFeatureCalendarEnabled"
    },
    8: {
    _content: "TRUE",
    name: "zimbraFeatureHtmlComposeEnabled"
    },
    9: {
    _content: "TRUE",
    name: "zimbraFeatureTaggingEnabled"
    },
    10: {
    _content: "TRUE",
    name: "zimbraFeatureAdvancedSearchEnabled"
    },
    11: {
    _content: "TRUE",
    name: "zimbraFeatureSavedSearchesEnabled"
    },
    12: {
    _content: "TRUE",
    name: "zimbraFeatureConversationsEnabled"
    },
    13: {
    _content: "TRUE",
    name: "zimbraFeatureChangePasswordEnabled"
    },
    14: {
    _content: "TRUE",
    name: "zimbraFeatureInitialSearchPreferenceEnabled"
    },
    15: {
    _content: "TRUE",
    name: "zimbraFeatureFiltersEnabled"
    }
    ]
    },
    lifetime: 2729347,
    name: "3u1zp999v9k0@demo.zimbra.com",
    prefs: {
    pref: [
    0: {
    _content: "5m",
    name: "zimbraPrefMailPollingInterval"
    },
    1: {
    _content: "conversation",
    name: "zimbraPrefGroupMailBy"
    },
    2: {
    _content: "TRUE",
    name: "zimbraPrefMessageViewHtmlPreferred"
    },
    3: {
    _content: "TRUE",
    name: "zimbraPrefShowFragments"
    },
    4: {
    _content: "includeBody",
    name: "zimbraPrefForwardIncludeOriginalText"
    },
    5: {
    _content: "FALSE",
    name: "zimbraPrefUseKeyboardShortcuts"
    },
    6: {
    _content: "25",
    name: "zimbraPrefMailItemsPerPage"
    },
    7: {
    _content: "FALSE",
    name: "zimbraPrefForwardReplyInOriginalFormat"
    },
    8: {
    _content: "25",
    name: "zimbraPrefContactsPerPage"
    },
    9: {
    _content: "internet",
    name: "zimbraPrefMailSignatureStyle"
    },
    10: {
    _content: "FALSE",
    name: "zimbraPrefComposeInNewWindow"
    },
    11: {
    _content: "TRUE",
    name: "zimbraPrefSaveToSent"
    },
    12: {
    _content: "TRUE",
    name: "zimbraPrefAutoAddAddressEnabled"
    },
    13: {
    _content: ">",
    name: "zimbraPrefForwardReplyPrefixChar"
    },
    14: {
    _content: "includeBody",
    name: "zimbraPrefReplyIncludeOriginalText"
    },
    15: {
    _content: "(GMT-08.00) Pacific Time (US & Canada) / Tijuana",
    name: "zimbraPrefTimeZoneId"
    },
    16: {
    _content: "in:inbox",
    name: "zimbraPrefMailInitialSearch"
    },
    17: {
    _content: "TRUE",
    name: "zimbraPrefUseTimeZoneListInCalendar"
    },
    18: {
    _content: "TRUE",
    name: "zimbraPrefImapSearchFoldersEnabled"
    },
    19: {
    _content: "FALSE",
    name: "zimbraPrefIncludeSpamInSearch"
    },
    20: {
    _content: "TRUE",
    name: "zimbraPrefMailSignatureEnabled"
    },
    21: {
    _content: "Communicate Openly - Zimbra, the Leader in Open Source Messaging",
    name: "zimbraPrefMailSignature"
    },
    22: {
    _content: "list",
    name: "zimbraPrefContactsInitialView"
    },
    23: {
    _content: "sent",
    name: "zimbraPrefSentMailFolder"
    },
    24: {
    _content: "FALSE",
    name: "zimbraPrefIncludeTrashInSearch"
    },
    25: {
    _content: "text",
    name: "zimbraPrefComposeFormat"
    },
    26: {
    _content: "FALSE",
    name: "zimbraPrefShowSearchString"
    },
    27: {
    _content: "day",
    name: "zimbraPrefCalendarInitialView"
    },
    28: {
    _content: "dedupeNone",
    name: "zimbraPrefDedupeMessagesSentToSelf"
    }
    ]
    },
    used: 121417
    }
    },
    Header: {
    context: {
    change: {
    token: 51
    },
    refresh: {
    folder: [
    0: {
    folder: [
    0: {
    id: 10,
    l: 1,
    md: 1130333774,
    name: "Calendar"
    },
    1: {
    id: 7,
    l: 1,
    md: 1130333774,
    name: "Contacts"
    },
    2: {
    id: 6,
    l: 1,
    md: 1130333774,
    name: "Drafts"
    },
    3: {
    id: 2,
    l: 1,
    md: 1130333774,
    n: 8,
    name: "Inbox",
    s: 110154,
    u: 8
    },
    4: {
    id: 4,
    l: 1,
    md: 1130333774,
    n: 1,
    name: "Junk",
    s: 390,
    u: 1
    },
    5: {
    folder: [
    0: {
    id: 258,
    l: 257,
    md: 1130333774,
    n: 1,
    name: "Linux",
    s: 456,
    u: 1
    }
    ],
    id: 257,
    l: 1,
    md: 1130333774,
    name: "Open Source"
    },
    6: {
    id: 5,
    l: 1,
    md: 1130333774,
    n: 7,
    name: "Sent",
    s: 9202,
    u: 2
    },
    7: {
    id: 259,
    l: 1,
    md: 1130333774,
    n: 2,
    name: "Stash",
    s: 1210,
    u: 2
    },
    8: {
    id: 3,
    l: 1,
    md: 1130333774,
    name: "Trash"
    }
    ],
    id: 1,
    l: 11,
    md: 1130333774,
    name: "USER_ROOT",
    search: [
    0: {
    id: 262,
    l: 1,
    md: 1130333775,
    name: "Follow up",
    query: "is:flagged",
    sortBy: "dateDesc",
    types: "conversation"
    },
    1: {
    id: 261,
    l: 1,
    md: 1130333775,
    name: "From External Domain",
    query: "not from@demo.zimbra.com)",
    sortBy: "dateDesc",
    types: "conversation"
    },
    2: {
    id: 260,
    l: 1,
    md: 1130333775,
    name: "Unread",
    query: "is:unread",
    sortBy: "dateDesc",
    types: "conversation"
    },
    3: {
    id: 263,
    l: 1,
    md: 1130333775,
    name: "With attachments",
    query: "attachment:any",
    sortBy: "dateDesc",
    types: "conversation"
    }
    ]
    }
    ],
    mbx: {
    s: 121417
    },
    tags: {
    tag: [
    0: {
    color: 0,
    id: 66,
    md: 1130333775,
    name: "Zimbra",
    u: 10
    },
    1: {
    color: 6,
    id: 64,
    md: 1130333774,
    name: "Customers",
    u: 1
    },
    2: {
    color: 3,
    id: 65,
    md: 1130333774,
    name: "Industry News",
    u: 2
    }
    ]
    }
    },
    sessionId: [
    0: {
    _content: "6366",
    id: "6366"
    }
    ]
    }
    }



    Clear Debug Window

    overview layout needed (refresh)

    *** Unrecognized setting: zimbraPrefImapSearchFoldersEnabled

    poll interval = 300000ms

    code: "service.AUTH_EXPIRED",
    description: "'name' is null or not an object",
    message: "'name' is null or not an object",
    name: "TypeError",
    number: -2146823281



    Clear Debug Window

  4. #4
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    Default

    Quote Originally Posted by splintor
    code: "service.AUTH_EXPIRED",
    description: "'name' is null or not an object",
    message: "'name' is null or not an object",
    name: "TypeError",
    number: -2146823281
    Ok seems like a bug but IE doesn't give us much to go on. Do you happen to have Firefox? If so you could try in that browser.

  5. #5
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    Yes I do.
    As I said in my original post, it behaves the same.

  6. #6
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    Default

    Quote Originally Posted by splintor
    Yes I do.
    As I said in my original post, it behaves the same.
    Sorry missed that. Can you post the error from Firefox? It may give us a line number and help us track it down. Thanks!

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