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Thread: Nelson Email Organizer

  1. #1
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    Exclamation Nelson Email Organizer

    Neo mail has similar functionality to some implementations in the Zimbra client. We have several users that swear by it. It also builds an index for rapid searching of .pst/.ost files. (It's an Outlook add-on)There are some good ideas in use in the product. You should check their online demo:

    http://www.caelo.com/products/learn/quick_tour.php

    Jon

  2. #2
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    Thanks for the note. I took a quick look at the demo and didn't see anything we didn't have already in Zimbra. Indexing, Atachement type searching, By date, By person, etc.

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    Jon, a couple other questions about how you use NEO....In prior lives some of us used it, and we see the benefit of it. Besides the question of whether we are/can provide the same functionality native to our applicaiton -- I have a couple of questions around the dependency on the Outlook-side plugin:

    (1) Outlook plugins require that the user actually be on *their* desktop/laptop whenever they want to use that functionality. If you're logging in from another terminal, you're typically out of luck. (Whereas with server-side capabilities, you have that access regardless of what device you're logging in from.) Do you see this access issue as anything of a concern for your users, or not really?

    (2) Some Outlook plugins sometimes have problems with stability, for example I use one for a popular CRM system, and it crashes my Outlook several times a year, and a couple times each year I have to uninstall/reinstall it altogether. Do you see any issues/concerns with Outlook plugins in this regard?

    Thanks,
    Andy

  4. #4
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    Arrow Neo & LookOut

    Quote Originally Posted by Andy from Zimbra
    Jon, a couple other questions about how you use NEO....In prior lives some of us used it, and we see the benefit of it. Besides the question of whether we are/can provide the same functionality native to our applicaiton -- I have a couple of questions around the dependency on the Outlook-side plugin:

    (1) Outlook plugins require that the user actually be on *their* desktop/laptop whenever they want to use that functionality. If you're logging in from another terminal, you're typically out of luck. (Whereas with server-side capabilities, you have that access regardless of what device you're logging in from.) Do you see this access issue as anything of a concern for your users, or not really?

    Our users that are running Neo either:
    a.) Synchrionize and use an offline .ost file
    b.) Don't (or haven't yet) access their email from offsite

    I am in complete agreement re: having access from any web client, anywhere. When we implement Zimbra, I have suggested that users with with Neo leave a copy of their messages on the server to "kick the tires".

    There were several default functions in Neo that would have to be set up in Zimbra, as stored searches (I think) like listing by correspondent, and some of the other filtering that is available through the tabbed interface on top.

    Two other features thet are particularly popular are the "hot" messages, and color coding for to/from.

    I was one of the users that abandonded Neo after a short period of time, because the model didn't fit my individual usage. I can see where Zimbra will be much more configurable to individual taste.

    (2) Some Outlook plugins sometimes have problems with stability, for example I use one for a popular CRM system, and it crashes my Outlook several times a year, and a couple times each year I have to uninstall/reinstall it altogether. Do you see any issues/concerns with Outlook plugins in this regard?

    One issue that troubled me was a problem with synchronization. Our Vice President was starting to see messages disappear when synchronizing with Exchange server, although we did not spend an inordinate amount of time attempting to resolve the problem; he simply converted to the .pst model. Other than that, Neo has been quite stable.

    We have a couple users that are also using LookOut, another Outlook indexing tool for rapid searching. It is more straightforward, and more of a one trick pony, performing only searches. We have been quite happy with it.

    Jon

    Thanks,
    Andy
    Somehow, I formatted the message incorrectly, and was asked to add more text.

  5. #5
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    Quote Originally Posted by jdcarson
    We have a couple users that are also using LookOut, another Outlook indexing tool for rapid searching. It is more straightforward, and more of a one trick pony, performing only searches. We have been quite happy with it.
    Thanks for all the feedback. Incidentally, the founder of LookOut, Eric Hahn, is one of our Board Members & Investors, here at Zimbra (http://www.zimbra.com/about/board_of_directors.html)

    Thanks

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