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Thread: Window greyed out when opening message in new window

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    Join Date
    Mar 2012
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    Default Window greyed out when opening message in new window


    I have one user at our company, who uses the Firefox and Desktop Zimbra clients. Occasionally, when trying to open a message in a new window or composing a new message, the window is launched, however all that he is able to see is a gray box (see attached screenshot). This occurs both when he uses Firefox and Zimbra Desktop.

    Has anyone seen this problem before?

    The users OS is Mac OS X and our Zimbra version is 7.1.3

    Thank you
    Attached Images Attached Images

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