No sé si alguién podrá responderme en español

i will try in english

I forgot my password from my institucional e-mail accout (from Facultad de Psicología Universidad de la República) I had re-direct my email from that account to my gmail account so I usually don`t login from the official intitucional web site, now when I try to login from the there Zimbra opens a new window where i can't do nothing with out my pasword, I don´t get my email as normal in my gmail account and i can't migrate my mail.
can some body please help me is really urgent.