Briefcase error 404
Last week after we updated from Zimbra version 7.2.1 to 7.2.2 running on Ubuntu 10.04, we noticed that our Briefcase shares were no longer working. When I try to go to a public briefcase share, inside of our network I get the error: HTTP Error 404: no such item. The briefcase shares DO however work in the HTML web client. We are getting this 404 error in the Ajax client in firefox, chrome and IE8-9.
Here are the 2 URLs I see from Ajax and HTML:
Ajax: https:// firstname.lastname@example.org/Shared%20Folder/subfolder/file.jpg?ver=1
HTML: https:// email@example.com/sharedfolder/subfolder/file.jpg?auth=co
Now in those 2 URLs I am logged in as myself, Eric, trying to access a share on that larue account.
I cloned this machine and tried to upgrade it to 8.0.2 and still the same error occured. Then I setup a new server with Ubuntu 12.04 and installed a clean 8.0.2 and setup 2 test users and we also got the 404 error.
What are a few things I can look at to resolve this issue.
I started a fresh Ubuntu 10.04 box and installed Zimbra 7.1.0 and the briefcase worked fine. I updated to 7.2.0 and the briefcase still worked. I then updated 7.2.1 and the briefcase shares still worked. But going up to 7.2.2 broke the briefcase shares.
I upgraded to 7.2.2 yesterday on my 10.04 box and now shared briefcases are randomly giving me this error as well. If I switch from Advanced client to HTML the briefcase works. Not good.
I actually found a "fix" for this on Monday after spending the better part of my day creating VMware boxes and installing updates to Zimbra.
Originally Posted by crmanski
What I found was if the briefcase share is under another folder, like briefcase then the share doesn't work. I had to share folders on the root of the briefcase folder structure. This was consistent with 7.2.2 and 8.0.2. Now subfolders in these shares worked fine. So if I create a sure on the list of folders in the briefcase (not a subfolder) the share works and and folders I place under it I can browser to and files work fine.
IF you have existing shares that broke with the upgrade to 7.2.2 you can move the share to the root list and they will start working, no need to reshare them to anyone again. So we had a share called Marketing that was a subfolder of the default Briefcase folder. I clicked and dragged it up to the "folder" heading so Marketing was not a subfolder of Briefcase any more and the share continued to work like it did before the 7.2.2 upgrade.
Thanks! That worked perfectly.
Originally Posted by gomer23
Is there an open bug report about this issue?
Yes, there is an open bug : https://bugzilla.zimbra.com/show_bug.cgi?id=79145 with a "fix" which doesn't work for me...