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Thread: Mail Sync in Android unable to connect the email account

  1. #1
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    Default Mail Sync in Android unable to connect the email account

    Hello Everyone,

    Sorry if I am posting the already discussed issue here but I have searched Google and the forum for my issue and found nothing helpful so had to look for some help here.

    First some details:
    OS: CentOS 6
    Zimbra: 7.2.7 (I have even tried 7.1.3)
    Mobile Phone: Samsung Note 2
    Apps used: Microsoft Exchange Active and Nine Exchange


    I am unsure which package should I install so I can sync emails from the Zimbra server to my mobile phone. I have downloaded and installed the following packages:

    zcs-7.1.3_GA_3346.RHEL5.20110928134520.tgz
    zcs-7.2.7_GA_2942.RHEL6_64.20140314185955.tgz


    I don't want to use POP or IMAP, I want to sync emails to my mobile phone.


    The details I used are:

    On the first screen, I enter complete email address and its password.
    On the next screen:
    Email Address: complete email ID
    Domain\User name: Here I have tried all the combination like
    \complete email ID
    domain.tld\complete email ID
    domain.tld
    zimbra webmail client domain
    Password: email account password
    Exchange Server: domain name which is pointing to the server Zimbra is installed on.


    Now, I can login to the Zimbra Webmail client with the email ID and its password and can send/receive emails without problem. The problem is I am unable to configure it in the Mobile Apps to sync emails. It says,

    "Set could not finish", Server error occurred. Check your username and password and try again"


    In the Zimbra mail logs the following error appears:

    2014-05-09 04:43:57,036 WARN [btpool0-4://mail.domain.tld/Microsoft-Server-ActiveSync?Cmd=OPTIONS&User=mail.domain.tld%5Ctest %40domain.tld&DeviceId=SEC1D1D295C41F21&DeviceType =SAMSUNGGTN7100] [] log - /service/extension/zimbrasync
    com.zimbra.common.service.ServiceException: system failure: Extension HTTP handler not found at /zimbrasync
    ExceptionId:btpool0-4://mail.domain.tld/Microsoft-Server-ActiveSync?Cmd=OPTIONS&User=mail.domain.tld%5Ctest %40domain.tld&DeviceId=SEC1D1D295C41F21&DeviceType =SAMSUNGGTN7100:1399625037036:d975c0b1b11299e3
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.extension.ExtensionDispatcherServlet .getHandler(ExtensionDispatcherServlet.java:139)
    at com.zimbra.cs.extension.ExtensionDispatcherServlet .service(ExtensionDispatcherServlet.java:92)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)

    Please let me know if I am missing any settings during the installation and whether it can be changed from the Zimbra Admin side.

    Any help is appreciated.


    Regards.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by linuxrnd View Post
    I don't want to use POP or IMAP, I want to sync emails to my mobile phone.
    If you don't want to use POP or IMAP then you're out of luck, synchronisation via ActiveSync is a Zimbra Network Edition feature only and is not available in the Open Source version of ZCS.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Hello,

    Thank you for the clarification.
    How much that edition cost?

    Regards.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by linuxrnd View Post
    Thank you for the clarification.
    How much that edition cost?
    That would depend on the number of users on your server, we can't give you details as this isn't official Zimbra support and you should contact Sales directly for that information (the link is at the top of this page).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Ok, thank you. Got it.

    Regards.

  6. #6
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    Hello,

    BTW, I now tried adding the email account as POP3 in my mobile phone and received "-ERR only valid after entering TLS mode" error in the logs.
    What does that mean? I can only telnet port 110 from outside but other ports like 143, 993 and 995 do not respond from outside and there is no firewall to block them.

    Regards.

  7. #7
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    any one? I am still unable to fix the TLS mode error.

    Regards.

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