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Thread: Trying to understand Zimbra's anti-spam system

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  1. #1
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    Default Trying to understand Zimbra's anti-spam system

    Is the mail in each users Junk folder processed automatically each day?

    If so, should it also be removed from the Junk folder automatically?

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Spam is already processed and dropped into the spam training folder if it meets the kill percent, the mail that's in the Junk folder doesn't meet that test and is sent to that folder so you can check if it's a false positive. You can change the period that it's cleared out, look in the admin UI. Read the documentation and the wiki for an overview of how Zimbra works.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    I have read the documentation and am reading it again, right now.

    It doesn't really give a good description of what is suppose to happen.

    I just want to understand it.

    Situation 1:

    I receive an email that I believe is spam. I highlight it and click the Junk button, and the mail gets moved to my Junk folder.

    Now, at this point, has it been copied to the spam user account already? Now I can just delete it out of my Junk folder and it will get trained when training happens next time? Or does it need to stay in my JUnk folder until traning happens next time?

    Is the mail ever removed from the Junk mail folder automatically or do I need to delete it at some point?

    Situation 2:

    I receive mail in my Junk folder. This means that the system believes it is spam, but it did not score high enough to get automatically deleted. At this point, I should just delete it, it will get trained? Or do I leave it in my Junk folder until the next time training occurs?

    Situation 3:

    I receive mail in my Junk folder that the system thinks is spam. But I decide it isn't spam. I click the not junk button. This spam will now automatically be untrained from the spam filter (or it hasn't been trained yet?) and it will be trained as ham?

    I am just trying to understand what the users interaction to the process is.

    Thanks for any help.

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    OK, sorry. Found it buried in an admin setting.

    I think I have an understanding now.

    There is an admin setting that states how long messages sit in the Junk folder before being purged. So, I am guessing that the instant the message is sent to the Junk folder it is passed to the spam user account. And if it is removed from the junk folder, then it is passed to the ham account.

    I do still have one more question. Does it also work if the message is dragged in/out of the Junk folder, or does the user have to hit the Junk/Not Junk buttons?

    Thanks for your patience.

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    You need to hit the Junk button on an email for it to also go to the spam folder, obviously the reverse is true for a message in the junk folder - you must hit the Not Junk for it to get trained as ham. The drag/drop doesn't have the same function.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Thank you for that answer. I will make sure my users understand that.

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    Where is that setting? I looked an can not find it.

    Quote Originally Posted by TaskMaster View Post
    OK, sorry. Found it buried in an admin setting.

    I think I have an understanding now.

    There is an admin setting that states how long messages sit in the Junk folder before being purged. So, I am guessing that the instant the message is sent to the Junk folder it is passed to the spam user account. And if it is removed from the junk folder, then it is passed to the ham account.

    I do still have one more question. Does it also work if the message is dragged in/out of the Junk folder, or does the user have to hit the Junk/Not Junk buttons?

    Thanks for your patience.

  8. #8
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    admin console > COS > whateverCOS(default etc) > advanced tab > spam message lifetime last option on page just beneith trashed message lifetime

    While your there becarefull setting 'email message lifetime' the defualt is 0 (which is don't delete) if u set this-mail will be deleted-no matter which folder after x days.

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