New Domain Administrator here, in the process of deploying and training on a hosted Zimbra 4.5.5 system with the latest Firefox 2 for all users. I was solely responsible for the decision to migrate to Zimbra so I am getting much feedback from the first 25 new users at my facility.
First impressions are so important in trying to convince people to give up what they know on the chance that they will eventually prefer what they don't know. The number one line of comment I am receiving from our new Zimbra users has to do with poor cursor behavior, including disappearing cursors and unreliable tabbing from field to field.
This is embarrassing to me. I am being questioned by my superiors about my decision to choose a solution (Zimbra) which on the surface is "clearly not ready for prime time" and "obviously very buggy". Simple in-your-face usability issues like this are hard to explain away in a product that is at a version 4.5+.
I have reviewed Bugzilla listings on cursor and tabbing issues and it is very disheartening to see that so many of these issues remain unresolved and not even scheduled for resolution.
First Impressions are important! Simple and obvious usability issues like disappearing cursors, faulty tabbing, etc. should be prioritized and fixed right away.
Thanks for listening.