ZCS 6.0.4 clean install error

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stich86
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ZCS 6.0.4 clean install error

Postby stich86 » Thu Dec 17, 2009 5:44 am

Hi guys,
i've installed the new version, but logger seems to not work
the webui admin gives this error:
[QUOTE]Messaggio: system failure: Unable to read logger stats Codice di errore: service.FAILURE Method: GetLoggerStatsRequest Dettagli:soap:Receiver[/QUOTE]
also, every stop of zimbra, there is a stacktrace of JVM


phoenix
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ZCS 6.0.4 clean install error

Postby phoenix » Thu Dec 17, 2009 5:58 am

Some more details please. Operating System? Where in the Web UI do you get this error? Have you got a valid hosts file and correct DNS A & MX records? What errors do you see in the log files? What's in the stack trace?
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Bill

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stich86
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ZCS 6.0.4 clean install error

Postby stich86 » Thu Dec 17, 2009 6:05 am

[quote user="10330phoenix"]Some more details please. Operating System? Where in the Web UI do you get this error? Have you got a valid hosts file and correct DNS A & MX records? What errors do you see in the log files? What's in the stack trace?[/QUOTE]
OS SLES10SP3, in the stacktrace there is a result of a "kill -3" of JVM about threads..
in webui i get this error on server statistics, also server stats are all with red X
now i'm downloading 6.0.3 and try to install this to see if it's a problem of OS or zcs install
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ZCS 6.0.4 clean install error

Postby phoenix » Thu Dec 17, 2009 6:10 am

..... and the answer to the questions about the hosts file and DNS A & MX records?
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stich86
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ZCS 6.0.4 clean install error

Postby stich86 » Thu Dec 17, 2009 7:37 am

[quote user="10330phoenix"]..... and the answer to the questions about the hosts file and DNS A & MX records?[/QUOTE]
the hosts is the second MX record of domain
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ZCS 6.0.4 clean install error

Postby phoenix » Thu Dec 17, 2009 7:40 am

[quote user="stich86"]the hosts is the second MX record of domain[/QUOTE]I not sure I understand what you mean by that in relation to my question. Please post the output of the following commands (run on the zimbra server that's having a problem):
cat /etc/hosts

cat /etc/resolv.conf

dig yourdomain.com mx

dig yourdomain.com any

host `hostname`
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Bill

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stich86
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ZCS 6.0.4 clean install error

Postby stich86 » Thu Dec 17, 2009 7:44 am

this is the output that you request..
[QUOTE]XX:/opt # cat /etc/hosts

#

# hosts This file describes a number of hostname-to-address

# mappings for the TCP/IP subsystem. It is mostly

# used at boot time, when no name servers are running.

# On small systems, this file can be used instead of a

# "named" name server.

# Syntax:

#

# IP-Address Full-Qualified-Hostname Short-Hostname

#
127.0.0.1 localhost
# special IPv6 addresses

::1 localhost ipv6-localhost ipv6-loopback
fe00::0 ipv6-localnet
ff00::0 ipv6-mcastprefix

ff02::1 ipv6-allnodes

ff02::2 ipv6-allrouters

ff02::3 ipv6-allhosts

10.100.3.88 XX.octotelematics.net XX

XX:/opt # cat /etc/resolv.conf

nameserver 10.100.3.4

nameserver 10.100.3.5

search octotelematics.net

XX:/opt # dig octotelematics.net mx
; <<>> DiG 9.3.4 <<>> octotelematics.net mx

;; global options: printcmd

;; Got answer:

;; ->>HEADER<
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 4
;; QUESTION SECTION:

;octotelematics.net. IN MX
;; ANSWER SECTION:

octotelematics.net. 172800 IN MX 10 XXX.octotelematics.net.
;; AUTHORITY SECTION:

octotelematics.net. 172800 IN NS ns2.octotelematics.net.

octotelematics.net. 172800 IN NS ns1.octotelematics.net.
;; ADDITIONAL SECTION:

XX.octotelematics.net. 172800 IN A 10.100.3.88

ns1.octotelematics.net. 172800 IN A 10.100.3.4

ns2.octotelematics.net. 172800 IN A 10.100.3.5
;; Query time: 1 msec

;; SERVER: 10.100.3.4#53(10.100.3.4)

;; WHEN: Thu Dec 17 13:42:44 2009

;; MSG SIZE rcvd: 178
XX:/opt # dig octotelematics.net any
; <<>> DiG 9.3.4 <<>> octotelematics.net any

;; global options: printcmd

;; Got answer:

;; ->>HEADER<
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 6, AUTHORITY: 0, ADDITIONAL: 4
;; QUESTION SECTION:

;octotelematics.net. IN ANY
;; ANSWER SECTION:

octotelematics.net. 172800 IN SOA ns1.octotelematics.net. hostmaster.octotelematics.net. 200909174 3600 3600 604800 86400

octotelematics.net. 172800 IN NS ns1.octotelematics.net.

octotelematics.net. 172800 IN NS ns2.octotelematics.net.

octotelematics.net. 172800 IN MX 10 XX.octotelematics.net.
;; ADDITIONAL SECTION:

ns1.octotelematics.net. 172800 IN A 10.100.3.4

ns2.octotelematics.net. 172800 IN A 10.100.3.5

XX.octotelematics.net. 172800 IN A 10.100.3.88
;; Query time: 1 msec

;; SERVER: 10.100.3.4#53(10.100.3.4)

;; WHEN: Thu Dec 17 13:42:44 2009

;; MSG SIZE rcvd: 259
XX:/opt # host `hostname`

XX.octotelematics.net has address 10.100.3.88

[/QUOTE]
phoenix
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ZCS 6.0.4 clean install error

Postby phoenix » Thu Dec 17, 2009 8:20 am

Your hosts file is incorrect and should contain the detail on this page in the Quick Start Installation Guide: Modifying Operating System Configurations
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Bill

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stich86
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ZCS 6.0.4 clean install error

Postby stich86 » Thu Dec 17, 2009 8:26 am

[quote user="10330phoenix"]Your hosts file is incorrect and should contain the detail on this page in the Quick Start Installation Guide: Modifying Operating System Configurations[/QUOTE]
changed in:
10.100.3.88 FQDN XX.octotelematics.net
right? i've installed 6.0.3, still stacktrace every stop, attachment is the last stacktrace

stacktrace_zcs.txt

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ZCS 6.0.4 clean install error

Postby phoenix » Thu Dec 17, 2009 9:13 am

[quote user="stich86"]changed in:
10.100.3.88 FQDN XX.octotelematics.net[/quote]Are you saying that's what you've added (or modified) to the hosts file? If it is then you need more than that, it should look like this:
127.0.0.1 localhost.localdomain localhost

10.100.3.88 xx.octotelematics.net xx
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