Upgrade Issues - FC3

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drogers
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Upgrade Issues - FC3

Postby drogers » Wed Jan 04, 2006 11:36 am

zimbraMailHost was set to curley.quirkservice.com
i changed it to just quirkservice.com ...still the same errors.

then i tried changing it to mail.quirkservice.com ...still the same errors.
ideally, i would like the smtp/imap/pop servers to be "mail.quirkservice.com" instead of just quirkservice.com, but that isn't a big deal.
also, i need to have http://mail.quirkservice.com go to the zimbra login screen. right now only http://mail.quirkservice.com:8080
do i have to set up mail.quirkservice.com:80 in apache to forward to mail.quirkservice.com:8080?


marcmac
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Upgrade Issues - FC3

Postby marcmac » Wed Jan 04, 2006 11:42 am

What port is tbird configured to connect to? Can you connect to that port?
WHat account is it logging into? Is the domain correct?
What's in /var/log/zimbra.log around the time of the failure?
I don't think that the apache forwarding will work, but you can try it.
drogers
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Upgrade Issues - FC3

Postby drogers » Wed Jan 04, 2006 11:51 am

[quote user="marcmac"]What port is tbird configured to connect to? Can you connect to that port?[/quote]
thunderbird connects to the following ports, depending on the configuration:

imap: 143

imap with ssl: 993

smtp: 25
when i telnet localhost:993, it says it can't connect. same for the others.
[quote user="marcmac"]WHat account is it logging into? Is the domain correct?[/QUOTE]
i am confused to what what should be set to "quirkservice.com" and what should be set to "mail.quirkservice.com" the computers host name is curley.quirkservice.com
the account it is trying to log into is drogers@quirkservice.com


[quote user="marcmac"]What's in /var/log/zimbra.log around the time of the failure?[/QUOTE]
nothing is gettin written to zimbra.log when i try to log it. it is staying the exact same size.
here is the results of zmprov ga drogers:
[root@curley bin]# zmprov ga drogers

# name drogers@quirkservice.com

cn: drogers

displayName: Rogers

mail: drogers@quirkservice.com

mail: doug.rogers@quirkservice.com

objectClass: organizationalPerson

objectClass: zimbraAccount

objectClass: amavisAccount

sn: Rogers

uid: drogers
zimbraAccountStatus: active

zimbraAdminAuthTokenLifetime: 12h

zimbraAttachmentsBlocked: FALSE

zimbraAttachmentsIndexingEnabled: TRUE

zimbraAttachmentsViewInHtmlOnly: FALSE

zimbraAuthTokenLifetime: 2d

zimbraCOSId: e00428a1-0c00-11d9-836a-000d93afea2a

zimbraContactMaxNumEntries: 0

zimbraFeatureAdvancedSearchEnabled: TRUE

zimbraFeatureCalendarEnabled: TRUE

zimbraFeatureChangePasswordEnabled: TRUE

zimbraFeatureContactsEnabled: TRUE

zimbraFeatureConversationsEnabled: TRUE

zimbraFeatureFiltersEnabled: TRUE

zimbraFeatureGalEnabled: TRUE

zimbraFeatureHtmlComposeEnabled: TRUE

zimbraFeatureInitialSearchPreferenceEnabled: TRUE

zimbraFeatureSavedSearchesEnabled: TRUE

zimbraFeatureTaggingEnabled: TRUE

zimbraId: 43a08a96-46f4-11da-b67a-875aedd40ec1

zimbraImapEnabled: TRUE

zimbraIsAdminAccount: FALSE

zimbraLastLogonTimestamp: 20060103140735Z

zimbraMailAlias: doug.rogers@quirkservice.com

zimbraMailDeliveryAddress: drogers@quirkservice.com

zimbraMailHost: mail.quirkservice.com

zimbraMailIdleSessionTimeout: 0

zimbraMailMessageLifetime: 0

zimbraMailMinPollingInterval: 2m

zimbraMailQuota: 0

zimbraMailSpamLifetime: 30d

zimbraMailStatus: enabled

zimbraMailTransport: lmtp:mail.quirkservice.com:7025

zimbraMailTrashLifetime: 30d

zimbraNewMailNotificationBody: New message received at ${RECIPIENT_ADDRESS}.${NEWLINE}Sender: ${SENDER_ADDRESS}${NEWLINE}Subject: ${SUBJECT}

zimbraNewMailNotificationFrom: Postmaster

zimbraNewMailNotificationSubject: New message received at ${RECIPIENT_ADDRESS}

zimbraPasswordEnforceHistory: 0

zimbraPasswordLocked: FALSE

zimbraPasswordMaxAge: 0

zimbraPasswordMaxLength: 64

zimbraPasswordMinAge: 0

zimbraPasswordMinLength: 6

zimbraPasswordModifiedTime: 20051027141628Z

zimbraPop3Enabled: TRUE

zimbraPrefAutoAddAddressEnabled: FALSE

zimbraPrefCalendarAlwaysShowMiniCal: TRUE

zimbraPrefCalendarFirstDayOfWeek: 0

zimbraPrefCalendarInitialView: workWeek

zimbraPrefCalendarNotifyDelegatedChanges: FALSE

zimbraPrefCalendarUseQuickAdd: TRUE

zimbraPrefComposeFormat: text

zimbraPrefComposeInNewWindow: FALSE

zimbraPrefContactsInitialView: list

zimbraPrefContactsPerPage: 25

zimbraPrefDedupeMessagesSentToSelf: dedupeNone

zimbraPrefForwardIncludeOriginalText: includeBody

zimbraPrefForwardReplyInOriginalFormat: FALSE

zimbraPrefForwardReplyPrefixChar: >

zimbraPrefGroupMailBy: conversation

zimbraPrefHtmlEditorDefaultFontColor: #000000

zimbraPrefHtmlEditorDefaultFontFamily: Times New Roman

zimbraPrefHtmlEditorDefaultFontSize: 12pt

zimbraPrefImapSearchFoldersEnabled: TRUE

zimbraPrefIncludeSpamInSearch: FALSE

zimbraPrefIncludeTrashInSearch: FALSE

zimbraPrefMailInitialSearch: in:inbox

zimbraPrefMailItemsPerPage: 25

zimbraPrefMailPollingInterval: 5m

zimbraPrefMailSignatureStyle: outlook

zimbraPrefMessageViewHtmlPreferred: TRUE

zimbraPrefReplyIncludeOriginalText: includeBody

zimbraPrefSaveToSent: TRUE

zimbraPrefSentMailFolder: sent

zimbraPrefShowFragments: TRUE

zimbraPrefShowSearchString: FALSE

zimbraPrefTimeZoneId: (GMT-05.00) Eastern Time (US & Canada)

zimbraPrefUseKeyboardShortcuts: FALSE

zimbraPrefUseTimeZoneListInCalendar: FALSE
drogers
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Upgrade Issues - FC3

Postby drogers » Wed Jan 04, 2006 11:53 am

[quote user="marcmac"]
I don't think that the apache forwarding will work, but you can try it.[/QUOTE]
so is just not possible to have curley.quirkservice.com go to /var/www/html
and have mail.quirkservice.com (with out adding :8080) point to the zimbra web mail client?
marcmac
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Upgrade Issues - FC3

Postby marcmac » Wed Jan 04, 2006 11:57 am

[quote user="drogers"]thunderbird connects to the following ports, depending on the configuration:

imap: 143

imap with ssl: 993

smtp: 25
when i telnet localhost:993, it says it can't connect. same for the others.

[/QUOTE]

If that's what you're literally typing, your syntax is wrong - telnet takes a space, not a colon: "telnet localhost 993" - but you should try it by the hostname you're configured as "mail.quirkservice.com"
[quote user="drogers"]


i am confused to what what should be set to "quirkservice.com" and what should be set to "mail.quirkservice.com" the computers host name is curley.quirkservice.com

[/QUOTE]

In tbird, set teh account to drogers@quirkservice.com, and the imap host to mail.quirkservice.com (if that's what's in DNS)

[quote user="drogers"]

the account it is trying to log into is drogers@quirkservice.com



nothing is gettin written to zimbra.log when i try to log it. it is staying the exact same size.

[/QUOTE]

That means you're probably not connecting at all.

[quote user="drogers"]

here is the results of zmprov ga drogers:
[root@curley bin]# zmprov ga drogers

# name drogers@quirkservice.com

cn: drogers

displayName: Rogers

mail: drogers@quirkservice.com

mail: doug.rogers@quirkservice.com

objectClass: organizationalPerson

objectClass: zimbraAccount

objectClass: amavisAccount

sn: Rogers

uid: drogers
zimbraAccountStatus: active

zimbraAdminAuthTokenLifetime: 12h

zimbraAttachmentsBlocked: FALSE

zimbraAttachmentsIndexingEnabled: TRUE

zimbraAttachmentsViewInHtmlOnly: FALSE

zimbraAuthTokenLifetime: 2d

zimbraCOSId: e00428a1-0c00-11d9-836a-000d93afea2a

zimbraContactMaxNumEntries: 0

zimbraFeatureAdvancedSearchEnabled: TRUE

zimbraFeatureCalendarEnabled: TRUE

zimbraFeatureChangePasswordEnabled: TRUE

zimbraFeatureContactsEnabled: TRUE

zimbraFeatureConversationsEnabled: TRUE

zimbraFeatureFiltersEnabled: TRUE

zimbraFeatureGalEnabled: TRUE

zimbraFeatureHtmlComposeEnabled: TRUE

zimbraFeatureInitialSearchPreferenceEnabled: TRUE

zimbraFeatureSavedSearchesEnabled: TRUE

zimbraFeatureTaggingEnabled: TRUE

zimbraId: 43a08a96-46f4-11da-b67a-875aedd40ec1

zimbraImapEnabled: TRUE

zimbraIsAdminAccount: FALSE

zimbraLastLogonTimestamp: 20060103140735Z

zimbraMailAlias: doug.rogers@quirkservice.com

zimbraMailDeliveryAddress: drogers@quirkservice.com

zimbraMailHost: mail.quirkservice.com

zimbraMailIdleSessionTimeout: 0

zimbraMailMessageLifetime: 0

zimbraMailMinPollingInterval: 2m

zimbraMailQuota: 0

zimbraMailSpamLifetime: 30d

zimbraMailStatus: enabled

zimbraMailTransport: lmtp:mail.quirkservice.com:7025

zimbraMailTrashLifetime: 30d

zimbraNewMailNotificationBody: New message received at ${RECIPIENT_ADDRESS}.${NEWLINE}Sender: ${SENDER_ADDRESS}${NEWLINE}Subject: ${SUBJECT}

zimbraNewMailNotificationFrom: Postmaster

zimbraNewMailNotificationSubject: New message received at ${RECIPIENT_ADDRESS}

zimbraPasswordEnforceHistory: 0

zimbraPasswordLocked: FALSE

zimbraPasswordMaxAge: 0

zimbraPasswordMaxLength: 64

zimbraPasswordMinAge: 0

zimbraPasswordMinLength: 6

zimbraPasswordModifiedTime: 20051027141628Z

zimbraPop3Enabled: TRUE

zimbraPrefAutoAddAddressEnabled: FALSE

zimbraPrefCalendarAlwaysShowMiniCal: TRUE

zimbraPrefCalendarFirstDayOfWeek: 0

zimbraPrefCalendarInitialView: workWeek

zimbraPrefCalendarNotifyDelegatedChanges: FALSE

zimbraPrefCalendarUseQuickAdd: TRUE

zimbraPrefComposeFormat: text

zimbraPrefComposeInNewWindow: FALSE

zimbraPrefContactsInitialView: list

zimbraPrefContactsPerPage: 25

zimbraPrefDedupeMessagesSentToSelf: dedupeNone

zimbraPrefForwardIncludeOriginalText: includeBody

zimbraPrefForwardReplyInOriginalFormat: FALSE

zimbraPrefForwardReplyPrefixChar: >

zimbraPrefGroupMailBy: conversation

zimbraPrefHtmlEditorDefaultFontColor: #000000

zimbraPrefHtmlEditorDefaultFontFamily: Times New Roman

zimbraPrefHtmlEditorDefaultFontSize: 12pt

zimbraPrefImapSearchFoldersEnabled: TRUE

zimbraPrefIncludeSpamInSearch: FALSE

zimbraPrefIncludeTrashInSearch: FALSE

zimbraPrefMailInitialSearch: in:inbox

zimbraPrefMailItemsPerPage: 25

zimbraPrefMailPollingInterval: 5m

zimbraPrefMailSignatureStyle: outlook

zimbraPrefMessageViewHtmlPreferred: TRUE

zimbraPrefReplyIncludeOriginalText: includeBody

zimbraPrefSaveToSent: TRUE

zimbraPrefSentMailFolder: sent

zimbraPrefShowFragments: TRUE

zimbraPrefShowSearchString: FALSE

zimbraPrefTimeZoneId: (GMT-05.00) Eastern Time (US & Canada)

zimbraPrefUseKeyboardShortcuts: FALSE

zimbraPrefUseTimeZoneListInCalendar: FALSE
[/QUOTE]
marcmac
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Upgrade Issues - FC3

Postby marcmac » Wed Jan 04, 2006 11:58 am

[quote user="drogers"]so is just not possible to have curley.quirkservice.com go to /var/www/html
and have mail.quirkservice.com (with out adding :8080) point to the zimbra web mail client?[/QUOTE]
I've never tried it - it may be possible, but it's not something I have done.
drogers
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Upgrade Issues - FC3

Postby drogers » Wed Jan 04, 2006 12:16 pm

[quote user="marcmac"]If that's what you're literally typing, your syntax is wrong - telnet takes a space, not a colon: "telnet localhost 993" - but you should try it by the hostname you're configured as "mail.quirkservice.com"[/quote]
ok. im an idiot, yes i can connect to 143 and 993 on both mail.quirkservice.com and curley.quirkservice.com


[QUOTE]In tbird, set teh account to drogers@quirkservice.com, and the imap host to mail.quirkservice.com (if that's what's in DNS)[/QUOTE]
yeah. i know what to set in thunderbird, i am talking about i don't know where in zimbra's configuration files to set quirkservice.com, mail.quirkservice.com, or curley.quirkservice.com


[quote]That means you're probably not connecting at all.[/QUOTE]
when i have ssl enabled, i receive a certificate from the server, so there is atleast partial connectivity.
marcmac
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Upgrade Issues - FC3

Postby marcmac » Wed Jan 04, 2006 12:23 pm

[quote user="drogers"]

yeah. i know what to set in thunderbird, i am talking about i don't know where in zimbra's configuration files to set quirkservice.com, mail.quirkservice.com, or curley.quirkservice.com
when i have ssl enabled, i receive a certificate from the server, so there is atleast partial connectivity.[/QUOTE]
Ok, some connectivity is better than none.
As far as zimbra config - the hostname is not that important, as long as it's configured in DNS, and you can get to it. It needn't even be on the domain that you're running mail for.
Your email domain is quirkservice.com, and it appears to be configured correctly in zimbra. (Accounts are set up as @quirkservice.com).
For mail. or curley., it doesn't matter (I assume they resolve to the same IP?)

What do you get from zmprov gas? That's the server name you should have for the zimbraMailHost in your account (which will be set when you create the account).
To recap (since I'm confused) - you can connect with tbird, and get a cert, on 993 - when you attempt to log in, you get what? Permission denied? Auth failed? And there's nothing in the logs?
drogers
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Upgrade Issues - FC3

Postby drogers » Wed Jan 04, 2006 12:40 pm

[quote user="marcmac"]

For mail. or curley., it doesn't matter (I assume they resolve to the same IP?)

What do you get from zmprov gas? That's the server name you should have for the zimbraMailHost in your account (which will be set when you create the account).[/quote]

yes, this machine only has one IP. (however, (http://www.)quirkservice.com points to another machine)
zmprov gas gives me:



[zimbra@curley httpd]$ zmprov gas

curley.quirkservice.com

mail.quirkservice.com

quirkservice.com



[QUOTE]To recap (since I'm confused) - you can connect with tbird, and get a cert, on 993 - when you attempt to log in, you get what? Permission denied? Auth failed? And there's nothing in the logs?[/QUOTE]
with the mail server set as "quirkservice.com"...

when i try to get my mail with ssl enable, i first get a warning that the names of the certs don't match up...which i don't think will keep it from working, since it did that before the upgrade. i then click ok, and it asks for the password to drogers@quirkservice.com .... i enter my password and it pops up with "login to quirkservice.com failed."
with the mail server set as "mail.quirkservice.com" ...

it does the same thing as before, except it asks for the password to drogers@mail.quirkservice.com (which is incorrect) and still doesnt work.

i have the account name set to "drogers@quirkservice.com" but it still asks for the password to "drogers@mail.quirkservice.com"
i hope that helps clarify. before the upgrade, i had the server set to mail.quirkservice.com but my email address was drogers@quirkservice.com
thanks for all your help on this. i really appreciate it.
marcmac
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Upgrade Issues - FC3

Postby marcmac » Wed Jan 04, 2006 1:01 pm

In my tbird client, for an account, I've got account name (user, no domain) email address (user@domain) server name (host name) and user name (user, no domain).
Why do you have 3 servers configured in ldap? Run zmhostname to find the active one, make sure the user's zimbraMailHost is set to that, and delete the other two. (and remove them from zimbraMailHostPool in the default COS, if they're in there (which they probably are)).

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