Page 1 of 2

[SOLVED] Upgrade 8.7.1 convertd fails to start

Posted: Thu Oct 27, 2016 2:43 pm
by JDunphy
8.6 to 8.7 to 8.7.1

Problem: symlink to keyview is missing after update of 8.7.1 from 8.7.0 on centos 6
Resolution: see below

1) convert will fail to start during the upgrade from 8.7.0 providing this message in the log
mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory

2) A 8.7.0 machine has this structure

% cd /opt/zimbra
% ls -l key
keyview@ keyview-10.13.0.0/
% ls -l keyview
lrwxrwxrwx 1 root root 29 Oct 26 13:46 keyview -> /opt/zimbra/keyview-10.13.0.0

The 8.7.1 machine has this structure (note: missing the symlink)

cd /opt/zimbra
% ls -ldt keyview*
drwxr-xr-x 6 root root 4096 Oct 25 03:03 keyview-10.13.0.0

Fix:
# ln -s /opt/zimbra/keyview-10.13.0.0 keyview

Then restart zimbra. Convertd comes up.

HTH others that find that convertd doesn't start after their upgrade from 8.7.0 to 8.7.1

Re: Upgrade 8.7.1 convertd fails to start (Solved)

Posted: Thu Oct 27, 2016 3:13 pm
by JDunphy
Was hoping profile would allow me to put zmcontrol -v but it truncates that.

I am running: Release 8.7.1_GA_1670.RHEL6_64_20161025035121 RHEL6_64 NETWORK edition.

Re: Upgrade 8.7.1 convertd fails to start (SOLVED)

Posted: Sat Oct 29, 2016 10:05 am
by jorgedlcruz
Hello,
Thank you for your help, official wiki now:

Best regards

Re: [SOLVED] Upgrade 8.7.1 convertd fails to start

Posted: Wed Nov 02, 2016 2:11 pm
by sergio.bergamini.7
Hi Jorge, I followed the oficial wiki and when I tried to execute the command, I received this message

zimbra@mail:~$ zmconvertdctl start
zmconvertdctl: command not found

And I Always have the message bellow after restart Zimbra

Stopping convertd...skipped.
/opt/zimbra/bin/zmconvertctl missing or not executable.

Any sugestion?

Best,

Sergio Bergamini

Re: [SOLVED] Upgrade 8.7.1 convertd fails to start

Posted: Wed Nov 02, 2016 6:16 pm
by DualBoot
can you post the output of zmcontrol -v

Re: [SOLVED] Upgrade 8.7.1 convertd fails to start

Posted: Wed Nov 02, 2016 6:53 pm
by JDunphy
I think its because the message shows the following was typed.

Code: Select all

zmconvertdctl start


instead of

Code: Select all

zmconvertctl start


Notice the 'd'. The other message could be the shared library missing but difficult to tell at this point.

Re: [SOLVED] Upgrade 8.7.1 convertd fails to start

Posted: Wed Nov 02, 2016 8:04 pm
by sergio.bergamini.7
Hi JDunphy, both command I have same problem

zimbra@mail:/root$ zmconvertctl start
zmconvertctl: command not found

zimbra@mail:/root$ zmcontrol -v
Release 8.7.1.GA.1670.UBUNTU14.64 UBUNTU14_64 FOSS edition.

When I try to find command zmconvert, nothing is found
zimbra@mail:/root$ find /opt/zimbra/ -name zmconvert*

But Zimbra apparently is work fine, send and receive e-mails...

Best,

Sergio Bergamini

Re: [SOLVED] Upgrade 8.7.1 convertd fails to start

Posted: Wed Nov 02, 2016 8:10 pm
by phoenix
sergio.bergamini.7 wrote:zimbra@mail:/root$ zmcontrol -v
Release 8.7.1.GA.1670.UBUNTU14.64 UBUNTU14_64 FOSS edition.
That is the open source version of ZCS, it doesn't have convertd as that's an NE feature. You should always post the installed version of ZCS when you post on these forums.

Re: [SOLVED] Upgrade 8.7.1 convertd fails to start

Posted: Wed Nov 02, 2016 8:19 pm
by sergio.bergamini.7
Sorry for that Ambassador. Can I ignore the message below? It's occurs when I restart Zimbra services.

Stopping convertd...skipped.
/opt/zimbra/bin/zmconvertctl missing or not executable.


Sergio Bergamini

Re: [SOLVED] Upgrade 8.7.1 convertd fails to start

Posted: Wed Nov 02, 2016 8:22 pm
by phoenix
sergio.bergamini.7 wrote:Sorry for that Ambassador. Can I ignore the message below? It's occurs when I restart Zimbra services.
Of course you can ignore it, this has already been mentioned once or twice in the forums.