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[SOLVED] Upgrade to 8.7.11 disabled mobile access

Posted: Thu Jun 22, 2017 12:49 pm
by mclain
After we upgraded to 8.7.11 from 8.7.6 all our active sync users started calling in. Everyones mobile access was disabled. When go into mobile access I get the following error. unknown document: GetDeviceStatusRequest. Active sync is more widely used here then web mail so if anyone has any ideas or heard of this before.

Re: Upgrade to 8.7.11 disabled mobile access

Posted: Thu Jun 22, 2017 1:22 pm
by mclain
This was resolved. The upgrade made the mobile access zimlet corrupted. Uninstall/reinstall and fixed.