8.7.11 -> 8.8.6 Issues with delegated admin rights

Discuss your pilot or production implementation with other Zimbra admins or our engineers.
makz
Posts: 4
Joined: Thu Jun 09, 2016 2:33 pm

8.7.11 -> 8.8.6 Issues with delegated admin rights

Postby makz » Thu Feb 08, 2018 10:36 am

Hello,

On my 8.7.11 zimbra i used few delegated admins to let users manage their domains.

Since the 8.8.6 update, delegated admins can't do anything.

Open an account settings : ZaDomain.loadDataSources error
Create a new account : ZaAccountListController.prototype._newAccountListener error
Open alias/distribution list settings : ZaController.prototype.changeActionsState error
Open domain settings : ZaDomain.loadDataSources error

I tried to recreate a new domain admin, redploy zimplets, restart zimbra, same error

zimbra administrator don't have those errors, so for me it's a rights issue, i tried to switch to admin ng, create admin with admin ng, same errors.

What's going on ? :(

Regards.


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jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2769
Joined: Thu May 22, 2014 4:47 pm

Re: 8.7.11 -> 8.8.6 Issues with delegated admin rights

Postby jorgedlcruz » Thu Feb 08, 2018 11:48 am

Hi makz,
Would you mind to open a Support Ticket? As you have Network Edition, our Engineering team can assist you there better.

Best regards
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/
Sander
Posts: 4
Joined: Fri Feb 16, 2018 9:23 pm

Re: 8.7.11 -> 8.8.6 Issues with delegated admin rights

Postby Sander » Sat Feb 17, 2018 10:01 pm

We had this issue too, upgrading from 8.8.5 to 8.8.6.
Support cannot solve the issue, they opened a internal ticket. I hope they can solve ASAP, it’s very frustrating...
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John from XMission
Posts: 36
Joined: Thu Oct 03, 2013 6:33 pm
Location: USA
ZCS/ZD Version: 8.6 patch 6
Contact:

Re: 8.7.11 -> 8.8.6 Issues with delegated admin rights

Postby John from XMission » Wed Feb 21, 2018 12:11 am

Someone please open a bugzilla for this. We have customers experiencing this same concern with their installation. They upgraded in place from lower version.
- John
john@xmission.com
xmission.com/zimbra - hosting / licensing / infrastructure
Zimbra Gold Partner since 2008
jdjd
Posts: 3
Joined: Wed Feb 21, 2018 12:11 am

Re: 8.7.11 -> 8.8.6 Issues with delegated admin rights

Postby jdjd » Wed Feb 21, 2018 12:12 am

+1 here, my only delegated admin is complaining, thanks John.
paierh
Posts: 8
Joined: Thu Nov 07, 2013 12:19 pm

Re: 8.7.11 -> 8.8.6 Issues with delegated admin rights

Postby paierh » Wed Feb 21, 2018 9:46 am

Same problem here. Lots of JavaScript errors for delegated admins.
Customers are not happy.

I just filed a support request.
If there are other requests on the same issue I think it would be a good idea to cross-reference cases.
Am I allowed to post a case number here?

harald
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stefaniu.criste
Posts: 36
Joined: Wed Feb 12, 2014 5:40 am
Location: Romania
ZCS/ZD Version: 8.8.8_GA_1728 20180614052922 201806
Contact:

Re: 8.7.11 -> 8.8.6 Issues with delegated admin rights

Postby stefaniu.criste » Wed Feb 21, 2018 12:12 pm

PLease check and verify the behaviour in the following bug
https://bugzilla.zimbra.com/show_bug.cgi?id=108858
Stefaniu Criste - managing partner
Hangar Hosting - a safe place for your business
proudly delivering Zimbra services in Romania
paierh
Posts: 8
Joined: Thu Nov 07, 2013 12:19 pm

Re: 8.7.11 -> 8.8.6 Issues with delegated admin rights

Postby paierh » Wed Feb 21, 2018 3:45 pm

There are two additional problems which I think are also part of this bug 108858:

If a delegated admin tries to create a new account the JavaScript error message shown is:
ZaAccountListController.prototype._newAccountListener error

If a delegated admin tries to edit a domain or clicks on any email there is another JavaScript error:
ZaDomain.loadDataSources error
(This error is shown once perdomain)

br
harald
C-tech
Posts: 1
Joined: Tue Feb 27, 2018 6:06 am

Re: 8.7.11 -> 8.8.6 Issues with delegated admin rights

Postby C-tech » Tue Feb 27, 2018 6:12 am

Faced with the same issue. It is a bug that has been identified by the Zimbra team and will be fixed in release 8.7.0 due for release on 10th March 2018. Here is the response from Zimbra support on a ticket we logged with them concerning this.
"Your case # 00699705: Cannot delegate admin to other users has been updated.

Product: Zimbra Collaboration (ZCS)
Version: Collaboration 8.8.6_GA_1894 (2018-01-02)
Comment: Admin - Console
Last Case Comment: Hello,


Thank you for contacting Zimbra Technical Support.

My name is Teodor and I will be working with you on this case.

Thank you for letting us know. We have identified this issue and a fix is coming with the next ZCS version 8.8.7, which will be released after 10th of March. "
jdjd
Posts: 3
Joined: Wed Feb 21, 2018 12:11 am

Re: 8.7.11 -> 8.8.6 Issues with delegated admin rights

Postby jdjd » Sat Mar 10, 2018 7:43 pm

does anyone know if this was fixed? i don't see it in the release notes

https://wiki.zimbra.com/wiki/Zimbra_Releases/8.8.7

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