soap service 503 after update

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georgemr
Posts: 8
Joined: Wed Sep 10, 2014 1:51 pm

soap service 503 after update

Postby georgemr » Wed Dec 18, 2019 8:22 am

Hi, after performing and update. SOAP service cant be found. I get an empty admin page with lots of javascript errors.

HTTP ERROR 503
Problem accessing /service/admin/soap/GetDomainInfoRequest. Reason:

Service Unavailable


yannjegard
Posts: 2
Joined: Wed Dec 18, 2019 9:05 am

Re: soap service 503 after update

Postby yannjegard » Wed Dec 18, 2019 9:07 am

Hi,

Same here... After applying Patch P5 on ZCS 8.8.15 on Ubuntu 16.04LTS.
manuel.brignoli
Posts: 2
Joined: Thu Aug 04, 2016 10:35 am

Re: soap service 503 after update

Postby manuel.brignoli » Wed Dec 18, 2019 10:14 am

Hi,
Same here... After applying Patch P5 on ZCS 8.8.15 on Centos 6 and Centos 7
ghis
Posts: 1
Joined: Wed Dec 18, 2019 10:25 am

Re: soap service 503 after update

Postby ghis » Wed Dec 18, 2019 10:26 am

hi,

Same issue on Centos7
alladin_bp
Posts: 3
Joined: Wed Dec 18, 2019 10:55 am

Re: soap service 503 after update

Postby alladin_bp » Wed Dec 18, 2019 11:06 am

I encountered the same problems after updating to the recent patch version today.

In the log file /opt/zimbra/log/zmmailboxd.out, there's always an exception coming up when accessing the login page:

Code: Select all

javax.servlet.UnavailableException: Could not initialize class org.openzal.zal.extension.StoreManagerImpl


The following packages have been updated by 8.8.15_Patch5 (on an Ubuntu 16.04):

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zimbra-common-core-jar zimbra-common-core-libs zimbra-core-components zimbra-drive zimbra-mbox-store-libs zimbra-mbox-war zimbra-openjdk zimbra-patch


I've then started to downgrade these packages one by one using apt install -f zimbra-<package-name>=<previous-version> (use apt list -a <package_name> to get all available versions).
The downgrade of zimbra-common-core-jar zimbra-common-core-libs zimbra-core-components zimbra-mbox-store-libs didn't solve the problem, but after downgrading zimbra-openjdk from 13.0.1-1zimbra8.8b1.16.04 to 11.0.2-1zimbra8.8b1.16.04 using

Code: Select all

apt install -f zimbra-openjdk=11.0.2-1zimbra8.8b1.16.04
everything was working again!

@zimbra developers:
There seems to be a problem with class loading/initializing with the newest version of zimbra-openjdk. Could you please verify this and issue an updated patch version?
plagoutte
Posts: 8
Joined: Wed Aug 16, 2017 9:11 am

Re: soap service 503 after update

Postby plagoutte » Wed Dec 18, 2019 11:07 am

Hi,

Same for me. Upgraded from P4 to P5 on Ubuntu 18.04
Klug
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Posts: 2358
Joined: Mon Dec 16, 2013 11:35 am
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Re: soap service 503 after update

Postby Klug » Wed Dec 18, 2019 11:52 am

Barry posted this this morning in the Zeta mailing-list, if you're using the Zeta Alliance Nextcloud Zimlet.

Barry wrote:Upon upgrading you will see a Network Service Error.

To make you web interface reachable again, remove openzal:
rm /opt/zimbra/lib/ext/ownCloud/zal.jar
and restart mailbox.

There seems to be some incompatibility with the current zal release and
the one in Nextcloud Zimlet. I hope to fix it soon .
alladin_bp
Posts: 3
Joined: Wed Dec 18, 2019 10:55 am

Re: soap service 503 after update

Postby alladin_bp » Wed Dec 18, 2019 12:08 pm

Klug wrote:Barry posted this this morning in the Zeta mailing-list, if you're using the Zeta Alliance Nextcloud Zimlet.

Barry wrote:Upon upgrading you will see a Network Service Error.

To make you web interface reachable again, remove openzal:
rm /opt/zimbra/lib/ext/ownCloud/zal.jar
and restart mailbox.

There seems to be some incompatibility with the current zal release and
the one in Nextcloud Zimlet. I hope to fix it soon .


I don't think that this error is entirely related to openzal from the ownCloud ext. I've had the same error and I don't use the Nextcloud zimlet (/opt/zimbra/lib/ext/ownCloud doesn't exist in my installation).
nina007
Posts: 1
Joined: Tue Dec 17, 2019 11:08 am

Re: soap service 503 after update

Postby nina007 » Wed Dec 18, 2019 12:22 pm

you right....thanks for sharing your post !!!!
coraxis
Posts: 2
Joined: Tue Nov 26, 2019 10:28 am

Re: soap service 503 after update

Postby coraxis » Wed Dec 18, 2019 12:23 pm

had the same issue

Solved by removing /opt/zimbra/lib/ext/zimbradrive/zal.jar

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