Unread items incorrect

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MobiusNZ
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Posts: 112
Joined: Fri Sep 12, 2014 10:46 pm

Unread items incorrect

Postby MobiusNZ » Wed Sep 04, 2013 3:55 pm

WE'VE GOT A CUSTOMER WHO HAS ONE EMAIL IN THEIR DRAFTS. HOWEVER THE DRAFTS FOLDER SHOWS (14) IN BOLD. I'VE TRIED REINDEXING THE MAILBOX TO NO AVAIL. ANY OTHER IDEAS? SEE ATTACHED

Screen Shot 2013-09-05 at 8.52.49 AM.jpg



speno
Advanced member
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Posts: 56
Joined: Sat Sep 13, 2014 1:08 am

Unread items incorrect

Postby speno » Wed Sep 04, 2013 4:29 pm

There's probably a zmmailbox command that will help. We had an empty drafts folder that showed (1) item in it. and used
zmmailbox -z -m [accountname] emptyFolder /Drafts
to "fix" it.
MobiusNZ
Advanced member
Advanced member
Posts: 112
Joined: Fri Sep 12, 2014 10:46 pm

Unread items incorrect

Postby MobiusNZ » Wed Sep 04, 2013 4:51 pm

Hmm, could I do it without deleting the items in there?
jmadden
Posts: 11
Joined: Sat Sep 13, 2014 1:35 am
ZCS/ZD Version: Release 8.6.0_GA_1153.RHEL6_64_2014

Unread items incorrect

Postby jmadden » Wed Sep 04, 2013 7:39 pm

If memory serves, this little trick works for us when we have an incorrect count.
Create and save a new search (the search can be anything).

Then, as user zimbra, stop and restart your Zimbra services (zmcontrol restart). You can then delete the saved search.
I have no idea why this works, but it works every time for us. :p

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