Zimbra 8.5.0 and centos 7 not working after reboot

[ckruijntjens]

Hi what os do you use? O tried centos 7 and zimbra 8.5.0 tried 5 clean reinstalles and after a couple of reboots zimbra admin ui is not available anymore


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[3218illetschko]

I have the same Problem on Ubuntu 14.04.1 LTS and Zimbra 8.5.0
I've found out:

The services "service", "zimbra", "zimbraAdmin" and "zimlet" are no longer enabled after I change something to "MTA Trusted Networks" with the Admin Console.
Maybe this helps....

[17416jflanigan]

I've filed https://bugzilla.zimbra.com/show_bug.cgi?id=95265 to track this issue. It seems that many of you are seeing on different OSes; at least Centos 7 and Ubuntu 14 from what I can see and probably others. So far we have not been able to observe this problem on the lab, but are trying rebooting/installing in various configurations to attempt to reproduce the issue.
A couple other questions:
- Are people experiencing this on both NE and FOSS builds, or just one/the other?
- Do you see other LDAP values removed on reboot? For example if you create a new account or set an arbitrary attribute on an existing account/cos/domain/server does that survive a reboot?
- Do you see anything interesting at the time of reboot in /var/log/zimbra.log, syslog, or other similar system log files?

[17416jflanigan]

Another question. Those of you seeing this, do you happen to use the admin console between reboots? Even more specifically do you happen to visit configure->servers->server name->services and make any changes? We have a hunch but want to see if that matches what everyone sees here.
To put it another way, has anyone experienced this where they put those attributes back, reboot the system immediately, and see them gone afterwards?
Thanks all. Appreciate the patience and input as we work through this.

[ckruijntjens]

Hi i have testes this. When nothing is changed and you reboot a couple of times the issue comes forward


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[3218illetschko]

I can reproduce the disabling of the 4 services in this way:
1. I execute "zmprov -l gs '-my-server-' zimbraServiceEnabled" on the ssh-terminal: all services are enabled
2. I go immediately to browser with the Admin Console. Disable "Spell Checker" with the check-box. Click "save"
3. Wait for the pop-up message that the configuration has changed
4. I execute "zmprov -l gs '-my-server-' zimbraServiceEnabled" on the ssh-terminal: the 4 services are no longer in the list of enabled services.
5. After one or two minutes the services also disapear from Admin Console.


Some more info:

Nearly fresh install of Ubuntu 14.04.1 (only Beta3 of 8.5 was installed. removed with ./install.sh -u)

Fresh Install of 8.5.0.GA nearly default values.

One special: I didn't install dnscache from zimbra because I want to use dnsmasq.

[17416jflanigan]

A fix for this is now available in two formats. Both formats are available on our download site. Download Zimbra Collaboration and Community Software
- A patch for servers which already have the earlier 8.5.0 GA build 3040 installed. [URL=download link[/URL]
- A new 8.5.0 GA build 3042 which contains this fix. New installs can simply use this build and do not need the patch.

[erik.schwalbe]

Perhaps this fixed the problem with the disabled services but the admin UI is still not accessible. It still hangs on "Loading ..." screen. The normal web ui is working with no problems.
System: Ubuntu 12.04, Zimbra upgrade 8.0.7 -> 8.5
zmprov -l gs `zmhostname` zimbraServiceEnabled

zimbraServiceEnabled: amavis

zimbraServiceEnabled: antivirus

zimbraServiceEnabled: antispam

zimbraServiceEnabled: opendkim

zimbraServiceEnabled: logger

zimbraServiceEnabled: service

zimbraServiceEnabled: zimbra

zimbraServiceEnabled: zimbraAdmin

zimbraServiceEnabled: zimlet

zimbraServiceEnabled: mailbox

zimbraServiceEnabled: mta

zimbraServiceEnabled: convertd

zimbraServiceEnabled: stats

zimbraServiceEnabled: snmp

zimbraServiceEnabled: ldap

zimbraServiceEnabled: spell
Regards,

Erik

[erik.schwalbe]

Ok, I fixed the problem by myself.

It was an old zimlet, which caused problems.
Regards,

Erik

[MatrixRich]

Hi all,
Rich here, confirming a similar behavior.

* Ubuntu 12.04 LTS x64
* Zimbra 8.5.1 FOSS build 3056 upgraded from 8.0.7

Upgrade went fine, but after reboot, I was presented with this on web client and admin UI:
"
HTTP ERROR: 404 Problem accessing /zimbra/. Reason: Not Found
"

Fix was to reenable the zimbra, zimbraAdmin, service, & zimlet jetty webapp services in zmprov per post by jflanigan.

These now appear in zmcontrol status as regular services.

After applying workaround, not reproducible after reboot.

Cheers.